{"schemaVersion":"jobsearcher.job.v1","id":"0624f286f56df433535b2b21","url":"https://jobsearcher.com/jobs/0624f286f56df433535b2b21","canonicalUrl":"https://jobsearcher.com/jobs/0624f286f56df433535b2b21","title":"Technical Support Analyst","description":"JOB SUMMARY / DESCRIPTION\nThe Technical Support Analyst provides support to ECRS customers by troubleshooting and resolving a broad range of application issues using remote support, documenting tickets, and identify bugs.\n\nRESPONSIBILITIES\nProvide excellent technical support to ECRS customers by providing the fastest possible resolution while maintaining empathy, courtesy, and professionalism.\nProvide troubleshooting and root cause analysis services to ECRS customers with a current Support contract.\nMonitor support issues to report software inefficiency and trends.\nAnalyze and support technical documentation.\nWork closely with the Team Leads, Escalation Manager, Development, QA, Sales, and other teams to ensure that we are delivering overall superior products and support to our customers.\nModel professionalism through conduct and attitude.\nProvide identification, prioritization, and resolution of customers' technical support issues.\nThis position requires that you work at least 3 quarterly after-hour on-call shifts.\n\nQUALIFICATIONS\n4-year degree in Computer Systems, Computer Science or Mathematics.\n1+ years' experience with technical help desk procedure, customer service, retail operators.\nBasic knowledge in at least one or more of the following: installing, operating, testing, planning & configuring relevant technologies.\nIntermediate to advanced knowledge in PC hardware, Windows, and Linux operating systems.\nIntermediate to advanced root cause analysis and troubleshooting skills.\nWorking knowledge and understanding of LAN/WAN networks.\nAbility and willingness to learn, use, and troubleshoot retail software and related hardware.\nStrong work ethic, professional attitude, and team player.\nStrong written, telephone, and personal communication skills.\nStrong customer service skills.\nTechnical aptitude and a willingness for ongoing learning.\nAbility to prioritize and multitask.\nBasic understanding of a retail environment & operations.\nBasic understanding of accounting principles.\nAt least 6 months working experience with some or all the required qualifications above.\nProficiency in English is required. Fluency in Spanish is a plus.\n\nALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.\nABOUT ECRS:\nECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.\nWe believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.","company":"Ecrsoftwarecorporation","rawCompany":"ecrsoftwarecorporation","city":"Boone","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:21:09.885Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst","description":"JOB SUMMARY / DESCRIPTION\nThe Technical Support Analyst provides support to ECRS customers by troubleshooting and resolving a broad range of application issues using remote support, documenting tickets, and identify bugs.\n\nRESPONSIBILITIES\nProvide excellent technical support to ECRS customers by providing the fastest possible resolution while maintaining empathy, courtesy, and professionalism.\nProvide troubleshooting and root cause analysis services to ECRS customers with a current Support contract.\nMonitor support issues to report software inefficiency and trends.\nAnalyze and support technical documentation.\nWork closely with the Team Leads, Escalation Manager, Development, QA, Sales, and other teams to ensure that we are delivering overall superior products and support to our customers.\nModel professionalism through conduct and attitude.\nProvide identification, prioritization, and resolution of customers' technical support issues.\nThis position requires that you work at least 3 quarterly after-hour on-call shifts.\n\nQUALIFICATIONS\n4-year degree in Computer Systems, Computer Science or Mathematics.\n1+ years' experience with technical help desk procedure, customer service, retail operators.\nBasic knowledge in at least one or more of the following: installing, operating, testing, planning & configuring relevant technologies.\nIntermediate to advanced knowledge in PC hardware, Windows, and Linux operating systems.\nIntermediate to advanced root cause analysis and troubleshooting skills.\nWorking knowledge and understanding of LAN/WAN networks.\nAbility and willingness to learn, use, and troubleshoot retail software and related hardware.\nStrong work ethic, professional attitude, and team player.\nStrong written, telephone, and personal communication skills.\nStrong customer service skills.\nTechnical aptitude and a willingness for ongoing learning.\nAbility to prioritize and multitask.\nBasic understanding of a retail environment & operations.\nBasic understanding of accounting principles.\nAt least 6 months working experience with some or all the required qualifications above.\nProficiency in English is required. Fluency in Spanish is a plus.\n\nALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.\nABOUT ECRS:\nECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.\nWe believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.","datePosted":"2026-04-12T21:21:09.885Z","dateModified":"2026-04-12T21:21:09.885Z","hiringOrganization":{"@type":"Organization","name":"Ecrsoftwarecorporation","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boone","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0624f286f56df433535b2b21"},"url":"https://jobsearcher.com/jobs/0624f286f56df433535b2b21"}}