Front Desk Office Manager

About Saelo Saelo is a Korean-inspired, design-forward skincare clinic redefining preventative skin health. We blend high-touch hospitality with high-performance treatments, prioritizing education, consistency, and long-term skin outcomes over trends. We are a small, growing team with extremely high standards. This role is for someone who genuinely cares about details, takes ownership, and wants to grow alongside a brand—not just work a front desk. The Role We’re hiring a Front Desk / Office Manager to fully own the client experience and front-of-house operations while supporting back-of-house organization and inventory. This role is critical to the business. Medical cancellations directly impact revenue, and we rely on this position to actively protect the schedule, communicate clearly, and ensure medical shifts are always fully booked. You’ll be the connective tissue between clients, providers, operations, and leadership. Key Responsibilities Own all front desk operations from open to close Manage client check-ins, check-outs, and in-clinic flow Handle email, SMS, and booking platform messaging with clarity, warmth, and professionalism Actively manage provider schedules to keep all medical shifts fully booked Fill last-minute openings quickly and proactively Call, reschedule, and confirm medical appointments when cancellations arise Assist with inventory tracking and restocking clinic supplies Flag low inventory and help maintain organized storage areas Coordinate with operations on deliveries, restocks, and supply needs Support light office management tasks to keep the clinic running smoothly Who You Are Highly organized and detail-oriented (you notice what others miss) Confident communicator—comfortable on the phone, over email, and in person Calm under pressure and proactive when problems arise Takes ownership instead of waiting for direction Genuinely loves skincare, wellness, and Korean beauty culture Excited by high standards and accountability Comfortable working in a fast-growing, founder-led environment Requirements 1+ year experience in front desk, office management, hospitality, or client-facing operations (med spa, clinic, wellness, or luxury service preferred) Strong written and verbal communication skills Comfortable using booking systems, email, and messaging tools Ability to be fully present and in-person during shifts Why Saelo Be part of a thoughtful, design-driven brand at an early growth stage Work closely with founders and leadership Opportunity to grow into a more senior operations or office management role High standards, clear expectations, and real ownership—not micromanagement Job Type: Full-time Pay: $24.88 - $29.96 per hour Work Location: In person