{"schemaVersion":"jobsearcher.job.v1","id":"061a6bc02e575e9e95bcbbb8","url":"https://jobsearcher.com/jobs/061a6bc02e575e9e95bcbbb8","canonicalUrl":"https://jobsearcher.com/jobs/061a6bc02e575e9e95bcbbb8","title":"Box Office Associate","description":"TITLE: Box Office Associate\nREPORTS TO: Box Office Manager\nSUPERVISES: None\nEMPLOYMENT TYPE: Part-time, Non-Exempt\nSCHEDULE: Variable, up to 19 hours/week\nPOSITION OVERVIEW\nThe Freight is seeking an organized, friendly individual to serve as our next Box Office Associate. Box Office Associates are our primary point of contact for many of our patrons. They are responsible for ensuring a welcoming and professional environment for our patrons, performers, teachers, staff, and volunteers. Box Officers efficiently complete in person, phone, and online ticket orders and ensure that Customer Service issues are addressed and resolved in a timely manner.\nRESPONSIBILITIES\n90% Box Office Operations\nOpen the box office in a timely manner (CSI calls, check voicemails, open cash drawer, field emails, organize lost and found).\nAccurately complete closing tasks (save reports to the appropriate drive, log out of programs, close the cash drawer and secure cash, tidy the space and prepare any follow-up notes for the next shift, do building walk through and alarm the building when needed).\nGreet patrons, field phone, email, and in-person inquiries.\nSell tickets and process donations via our ticketing platform, Tessitura, to customers in-person, via phone, and via mail.\nProcess ticket refunds, donations, and exchanges, tracking all such requests using the CSI system in Tessitura.\nComplete student registration and check-in for classes and workshops offered by the Freight.\nProvide support to Event and Operations Managers before, during, and after shows, including timely and accurate Tessitura reports and ticket scanner troubleshooting.\nOther duties and special projects as assigned by Box Office Manager.\n10% Organizational Engagement\nAttend and participate in mandatory all-staff and Box Office team meetings.\nIdentify, propose, and participate in professional development opportunities.\nAssist our marketing team with some tasks if needed.\nCount cash receipts and complete cash reports when necessary.\nMake bank deposits or get change when necessary.\nDISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.\nSKILLS, KNOWLEDGE & ABILITIES\nRequired\nCustomer service experience, preferably in non-profit/arts organizations.\nWelcoming, friendly, patient, and professional .\nAbility to prioritize and complete multiple tasks with competing deadlines in a timely manner and under minimal supervision.\nInitiative and ability to work both independently and as part of the Box Office Team to achieve department and organizational objectives.\nExcellent written and verbal communication skills.\nAbility to operate standard office equipment and keyboards.\nStrong attention to detail.\nBackground check after receipt of offer.\nPreferred/Desirable\nExperience with Tessitura or equivalent CRM software\nProficiency with Macs, Microsoft Office, and Google software\nExperience with cash counting\nDemonstrated commitment to valuing diversity and contributing to an inclusive environment\nEQUAL OPPORTUNITY EMPLOYER STATEMENT\nThe Freight is an equal opportunity employer committed to providing equal opportunity to its employees and applicants for employment without discrimination on the basis of race, religion, gender identity or expression, sexual orientation, age, disability, or any other reason unrelated to ability to perform the position. This policy applies to every aspect of employment, including but not limited to hiring, advancement, transfer, demotion, termination, compensation, benefit, training and working conditions.\nJob Type: Part-time\nPay: $21.00 per hour\nWork Location: In person","company":"Freight","rawCompany":"freight","city":"Berkeley","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:26:21.717Z","occupations":[{"code":"39-3031.00","title":"Ushers, Lobby Attendants, and Ticket Takers","slug":"ushers-lobby-attendants-and-ticket-takers"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-4181.00","title":"Reservation and Transportation Ticket Agents and Travel Clerks","slug":"reservation-and-transportation-ticket-agents-and-travel-clerks"}],"industries":[{"code":"711310","title":"Promoters of Performing Arts, Sports, and Similar Events with Facilities","slug":"promoters-of-performing-arts-sports-and-similar-events-with-facilities"},{"code":"711190","title":"Other Performing Arts Companies","slug":"other-performing-arts-companies"},{"code":"711110","title":"Theater Companies and Dinner Theaters","slug":"theater-companies-and-dinner-theaters"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Box Office Associate","description":"TITLE: Box Office Associate\nREPORTS TO: Box Office Manager\nSUPERVISES: None\nEMPLOYMENT TYPE: Part-time, Non-Exempt\nSCHEDULE: Variable, up to 19 hours/week\nPOSITION OVERVIEW\nThe Freight is seeking an organized, friendly individual to serve as our next Box Office Associate. Box Office Associates are our primary point of contact for many of our patrons. They are responsible for ensuring a welcoming and professional environment for our patrons, performers, teachers, staff, and volunteers. Box Officers efficiently complete in person, phone, and online ticket orders and ensure that Customer Service issues are addressed and resolved in a timely manner.\nRESPONSIBILITIES\n90% Box Office Operations\nOpen the box office in a timely manner (CSI calls, check voicemails, open cash drawer, field emails, organize lost and found).\nAccurately complete closing tasks (save reports to the appropriate drive, log out of programs, close the cash drawer and secure cash, tidy the space and prepare any follow-up notes for the next shift, do building walk through and alarm the building when needed).\nGreet patrons, field phone, email, and in-person inquiries.\nSell tickets and process donations via our ticketing platform, Tessitura, to customers in-person, via phone, and via mail.\nProcess ticket refunds, donations, and exchanges, tracking all such requests using the CSI system in Tessitura.\nComplete student registration and check-in for classes and workshops offered by the Freight.\nProvide support to Event and Operations Managers before, during, and after shows, including timely and accurate Tessitura reports and ticket scanner troubleshooting.\nOther duties and special projects as assigned by Box Office Manager.\n10% Organizational Engagement\nAttend and participate in mandatory all-staff and Box Office team meetings.\nIdentify, propose, and participate in professional development opportunities.\nAssist our marketing team with some tasks if needed.\nCount cash receipts and complete cash reports when necessary.\nMake bank deposits or get change when necessary.\nDISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.\nSKILLS, KNOWLEDGE & ABILITIES\nRequired\nCustomer service experience, preferably in non-profit/arts organizations.\nWelcoming, friendly, patient, and professional .\nAbility to prioritize and complete multiple tasks with competing deadlines in a timely manner and under minimal supervision.\nInitiative and ability to work both independently and as part of the Box Office Team to achieve department and organizational objectives.\nExcellent written and verbal communication skills.\nAbility to operate standard office equipment and keyboards.\nStrong attention to detail.\nBackground check after receipt of offer.\nPreferred/Desirable\nExperience with Tessitura or equivalent CRM software\nProficiency with Macs, Microsoft Office, and Google software\nExperience with cash counting\nDemonstrated commitment to valuing diversity and contributing to an inclusive environment\nEQUAL OPPORTUNITY EMPLOYER STATEMENT\nThe Freight is an equal opportunity employer committed to providing equal opportunity to its employees and applicants for employment without discrimination on the basis of race, religion, gender identity or expression, sexual orientation, age, disability, or any other reason unrelated to ability to perform the position. This policy applies to every aspect of employment, including but not limited to hiring, advancement, transfer, demotion, termination, compensation, benefit, training and working conditions.\nJob Type: Part-time\nPay: $21.00 per hour\nWork Location: In person","datePosted":"2026-04-14T10:26:21.717Z","dateModified":"2026-04-14T10:26:21.717Z","hiringOrganization":{"@type":"Organization","name":"Freight","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Berkeley","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"061a6bc02e575e9e95bcbbb8"},"url":"https://jobsearcher.com/jobs/061a6bc02e575e9e95bcbbb8"}}