{"schemaVersion":"jobsearcher.job.v1","id":"060f3adc8fd435d280fcefc7","url":"https://jobsearcher.com/jobs/060f3adc8fd435d280fcefc7","canonicalUrl":"https://jobsearcher.com/jobs/060f3adc8fd435d280fcefc7","title":"Front Office Manager","description":"Hotel:\nNormal Marriott\nFront Office Manager\nFull time\nAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence\nJob Description\nStep into a world of hospitality at the Normal Marriott! We're on the lookout for an enthusiastic Front Office Manager to lead our vibrant team in delivering top-notch service. Our welcoming hotel is just moments away from bustling shopping districts, delectable dining spots, and scenic parks. As our Front Office Manager, you'll be the maestro orchestrating unforgettable guest experiences in an environment brimming with creativity, excellence, and hospitality! Embark on your next adventure at the Normal Marriott with Atrium Hospitality—where your leadership shines and every day is a delightful journey!\nThe Normal Marriott is seeking a dynamic Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.\nThe Front Office Manager will be tasked with the following duties, responsibilities, and assignments:\nManage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline\nEnsure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;\nCreate a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;\nCoordinate activities with other departments to ensure that services are provided in an efficient and timely manner;\nEnsure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;\nPerform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;\nEvaluate and recommend revenue driving initiatives and monitor revenue performance;\nRecommend and implement approved changes that could improve service and increase operational efficiency;\nAbility to serve as Manager on Duty; and\nAny and all other work as required to complete the primary purpose of the position.\nWhat you will need to be considered for this role:\nMinimum 2 years of hospitality, front desk experience,\nMinimum 2 years of prior supervisory experience\nHigh school diploma or equivalent\nBasic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams\nWhat will set you apart:\n2 years of night audit experience\nBachelor’s Degree in related field\n#LI-CY1\n__________________________________________________\nWhen you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:\nDaily Pay\nSignificant Travel Discounts on Marriott and/or Hilton properties\n401k Plans\nMedical Insurance\nOther property specific benefits\nPlus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.\n_____________________________________________\nActual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.\nAtrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nAtrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.\nNotice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/","company":"Normal Marriott","rawCompany":"normal marriott","city":"Normal","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:37:23.684Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Manager","description":"Hotel:\nNormal Marriott\nFront Office Manager\nFull time\nAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence\nJob Description\nStep into a world of hospitality at the Normal Marriott! We're on the lookout for an enthusiastic Front Office Manager to lead our vibrant team in delivering top-notch service. Our welcoming hotel is just moments away from bustling shopping districts, delectable dining spots, and scenic parks. As our Front Office Manager, you'll be the maestro orchestrating unforgettable guest experiences in an environment brimming with creativity, excellence, and hospitality! Embark on your next adventure at the Normal Marriott with Atrium Hospitality—where your leadership shines and every day is a delightful journey!\nThe Normal Marriott is seeking a dynamic Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.\nThe Front Office Manager will be tasked with the following duties, responsibilities, and assignments:\nManage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline\nEnsure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;\nCreate a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;\nCoordinate activities with other departments to ensure that services are provided in an efficient and timely manner;\nEnsure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;\nPerform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;\nEvaluate and recommend revenue driving initiatives and monitor revenue performance;\nRecommend and implement approved changes that could improve service and increase operational efficiency;\nAbility to serve as Manager on Duty; and\nAny and all other work as required to complete the primary purpose of the position.\nWhat you will need to be considered for this role:\nMinimum 2 years of hospitality, front desk experience,\nMinimum 2 years of prior supervisory experience\nHigh school diploma or equivalent\nBasic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams\nWhat will set you apart:\n2 years of night audit experience\nBachelor’s Degree in related field\n#LI-CY1\n__________________________________________________\nWhen you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:\nDaily Pay\nSignificant Travel Discounts on Marriott and/or Hilton properties\n401k Plans\nMedical Insurance\nOther property specific benefits\nPlus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.\n_____________________________________________\nActual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.\nAtrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nAtrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.\nNotice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/","datePosted":"2026-04-12T20:37:23.684Z","dateModified":"2026-04-12T20:37:23.684Z","hiringOrganization":{"@type":"Organization","name":"Normal Marriott","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Normal","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"060f3adc8fd435d280fcefc7"},"url":"https://jobsearcher.com/jobs/060f3adc8fd435d280fcefc7"}}