{"schemaVersion":"jobsearcher.job.v1","id":"05fe3f4aefc1ea4cfc97dae2","url":"https://jobsearcher.com/jobs/05fe3f4aefc1ea4cfc97dae2","canonicalUrl":"https://jobsearcher.com/jobs/05fe3f4aefc1ea4cfc97dae2","title":"Workforce Optimization Coordinator/RTA","description":"Join our team as a Workforce Management/RTA Coordinator!\nThe Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this role is to ensure the right number of employees are available at the right times to meet operational needs while maintaining a positive employee experience.\nKey Responsibilities\nReal-time monitoring and intraday performance management.\nException management and tracking of operational deviations.\nGeneration of real-time reports: hourly, daily, and weekly.\nPreparation and maintenance of performance dashboards.\nData analysis and process development to improve operational efficiency.\nIncident tracking, documentation, and escalation.\nEnsuring adherence to established processes, procedures, and operational standards.\nRequirements\nHigh school diploma or equivalent required.\nStrong analytical skills.\nBasic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence), formulas, and contact center fundamentals.\nExcellent verbal, written, reading, and presentation skills.\nFully bilingual in Spanish and English (required).\nAbility to interact with all levels of management across different locations.\nIntermediate to advanced knowledge of computer applications and Microsoft Office.\nIntermediate knowledge of Microsoft Excel, including formula management.\nAvailability to work rotating eight (8)-hour shifts within a Monday through Friday operation, between 8:00 a.m. and 11:00 p.m. Occasional availability to work weekends and holidays may be required based on operational needs.\nBenefits\nOpportunities for professional growth and career development.\nTraining and leadership development programs.\nPaid time off.\nRetirement plan.\nOpportunity to be part of a global organization committed to excellence and innovation.\nLocation: On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid modality available based on performance evaluations and operational needs.\nEmployment Type: Full-time\nWe are an Equal Employment Opportunity Employer (EEOC).","company":"Telemedik","rawCompany":"telemedik","city":"Guaynabo","state":"PR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T19:34:43.036Z","occupations":[{"code":"13-1071.00","title":"Human Resources Specialists","slug":"human-resources-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-3121.00","title":"Human Resources Managers","slug":"human-resources-managers"}],"industries":[{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Optimization Coordinator/RTA","description":"Join our team as a Workforce Management/RTA Coordinator!\nThe Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this role is to ensure the right number of employees are available at the right times to meet operational needs while maintaining a positive employee experience.\nKey Responsibilities\nReal-time monitoring and intraday performance management.\nException management and tracking of operational deviations.\nGeneration of real-time reports: hourly, daily, and weekly.\nPreparation and maintenance of performance dashboards.\nData analysis and process development to improve operational efficiency.\nIncident tracking, documentation, and escalation.\nEnsuring adherence to established processes, procedures, and operational standards.\nRequirements\nHigh school diploma or equivalent required.\nStrong analytical skills.\nBasic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence), formulas, and contact center fundamentals.\nExcellent verbal, written, reading, and presentation skills.\nFully bilingual in Spanish and English (required).\nAbility to interact with all levels of management across different locations.\nIntermediate to advanced knowledge of computer applications and Microsoft Office.\nIntermediate knowledge of Microsoft Excel, including formula management.\nAvailability to work rotating eight (8)-hour shifts within a Monday through Friday operation, between 8:00 a.m. and 11:00 p.m. Occasional availability to work weekends and holidays may be required based on operational needs.\nBenefits\nOpportunities for professional growth and career development.\nTraining and leadership development programs.\nPaid time off.\nRetirement plan.\nOpportunity to be part of a global organization committed to excellence and innovation.\nLocation: On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid modality available based on performance evaluations and operational needs.\nEmployment Type: Full-time\nWe are an Equal Employment Opportunity Employer (EEOC).","datePosted":"2026-08-03T19:34:43.036Z","dateModified":"2026-08-03T19:34:43.036Z","hiringOrganization":{"@type":"Organization","name":"Telemedik","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Guaynabo","addressRegion":"PR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"05fe3f4aefc1ea4cfc97dae2"},"url":"https://jobsearcher.com/jobs/05fe3f4aefc1ea4cfc97dae2"}}