***Fulfillment Associate | Onsite in Albany, NY***

Job Title: Fulfillment AssociateLocation: Onsite in Albany, NY Pay rate: $19/hr on W2Timings: 8:00-5:00 Duration: 6 months contract (Potential to convert) Responsibilities:Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolve/ escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams.Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.Assist our customers partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between.Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process.Learn the complex and comprehensive product line and jurisdictional rules and regulations.Fielding incoming questions timely; reviewing and fulfilling incoming requests timely.Assisting process servers; contributing to customer satisfaction and organizational success.Participating in process improvement initiatives; and representing within the industry and territory.Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications.Understand and follow security guidelines.Create process documentation.Assist in issue resolution with internal and external customers.Work with team members to assist in the training and implementation of process and policy changes.Assist customers, team members and/or vendors with training on products, jurisdictional. requirements using a consultative approach.Analyze data and recommend process improvements and reporting.Assist in special project work as assigned. Qualifications:Minimum 2 years of customer service or related work experience.High school diploma or equivalent certification. College study preferred.Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook.Excellent data entry and analytical skills.Ability to multi-task and work in a fun but driven work environment.Demonstrate problem solving capability in a fast-paced, high-energy environment.Equal Opportunity NoticeHighspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.Representation NoticeBy submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.Privacy NoticeVaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.Virginia residents may access our state specific policies here.Residents of all other states may access our policies here.Canadian residents may access our policies in English here and in French here.Residents of countries governed by GDPR and UK GDPR may access our policies here.Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.Pay Transparency NoticeDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:· the individual's skill sets, experience and training;· licensure and certification requirements;· office location and other geographic considerations; and· other business and organizational needs.With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).