{"schemaVersion":"jobsearcher.job.v1","id":"05d293bb4d4e8f433f53c49c","url":"https://jobsearcher.com/jobs/05d293bb4d4e8f433f53c49c","canonicalUrl":"https://jobsearcher.com/jobs/05d293bb4d4e8f433f53c49c","title":"Desktop Support Specialist - Intermediate","description":"Desktop Support Specialist - Intermediate\r\nJob ID: 2026-3589\r\nLocation: US-IL-Scott Air Force Base, Illinois\r\nCategory: Information Technology\r\nType: Regular Full-Time\r\nOverview\r\nDecisionPoint seeks an Intermediate Desktop Support Specialist to provide onsite customer support for Global Information Technology Support Services supporting the Military Surface Deployment and Distribution Command (SDDC) Deputy Chief of Staff for Information Management (G6). This position supports SDDC Office Information System users across NIPR and SIPR environments at HQ SDDC, Scott Air Force Base, Illinois.\r\nThe Desktop Support Specialist will provide Tier II desktop support, workstation imaging, hardware/software troubleshooting, peripheral support, ticket resolution, and customer service support. This role requires experience supporting DoD users in a secure IT environment, maintaining approved baseline configurations, supporting patching and workstation upgrades, and documenting issue resolution.\r\nThis position is located at HQ SDDC, Scott Air Force Base, Illinois.\r\nNote: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.\r\nDuties & Responsibilities\r\nThe Intermediate Desktop Support Specialist will\r\nProvide onsite Tier II desktop support for SDDC users across NIPR and SIPR environments.\r\nTroubleshoot, diagnose, and resolve workstation, laptop, peripheral, printer, and software issues.\r\nPerform workstation imaging, setup, installation, replacement, and lifecycle support.\r\nSupport approved baseline configurations for Government-owned desktops, laptops, and related equipment.\r\nCreate, update, route, monitor, and close customer support incidents and service requests in the Government-provided ticketing system.\r\nProvide remote desktop administration and telephone-based technical support when required.\r\nSupport vulnerability patching, software updates, and hardware/software upgrades.\r\nConduct or support STIG-related activities within the desktop support area of responsibility.\r\nMaintain documentation, knowledge base entries, and standard operating procedures for common support issues.\r\nCoordinate with systems administrators, network administrators, cybersecurity staff, and Government leads to resolve escalated issues.\r\nSupport operational IT requirements for meetings, conferences, and mission events.\r\nMaintain courteous, professional, and mission-focused customer service at all times.\r\nQualifications\r\nClearance Requirement\r\nMust hold an active Secret clearance.\r\nMust be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.\r\nEducation\r\nHigh School Diploma required.\r\nAssociate degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.\r\nExperience\r\nMinimum 5 years of experience providing desktop support, help desk support, or endpoint support in an enterprise IT environment.\r\nExperience supporting Windows desktops/laptops, Microsoft Office/365, printers, peripherals, imaging tools, and remote support tools.\r\nExperience working in DoD, Army, USTRANSCOM, or other federal IT environments preferred.\r\nExperience using AESD, Remedy, ServiceNow, or equivalent ticketing systems preferred.\r\nExperience supporting NIPR/SIPR users, CAC-enabled systems, and secure facility environments preferred.\r\nTechnical Knowledge\r\nKnowledge of desktop imaging, workstation configuration, endpoint troubleshooting, and customer support processes.\r\nFamiliarity with DISA STIGs, IAVA/IAVM compliance, patch management, and approved baseline configurations.\r\nUnderstanding of Active Directory account basics, group membership, permissions, and endpoint access support.\r\nAbility to support hardware/software refresh, peripheral replacement, and user device troubleshooting.\r\nCertifications (Preferred):\r\nDoD 8140 / 8570 baseline certification, as required by final labor category mapping.\r\nCompTIA Security+, A+, Network+, HDI, ITIL Foundation, Microsoft, or equivalent certification preferred.\r\nSkills\r\nStrong customer service, communication, and troubleshooting skills.\r\nAbility to support mission users in a fast-paced, onsite DoD environment.\r\nStrong documentation and ticket management discipline.\r\nAbility to work with technical teams across desktop, network, systems, cyber, and AV/VTC support areas.\r\nEqual Employment Opportunity Policy\r\nEEO and Affi… DecisionPoint Corporation is an Equal Employment Opportunity and Affi… (full text omitted for brevity but keeps the original statement).\r\nPay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant...\r\nAuthorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience...\r\nJ-18808-Ljbffr","company":"Decision Point","rawCompany":"decision point","city":"Springfield","state":"IL","isRemote":false,"isActive":true,"createdAt":"2026-06-25T00:51:50.873Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"928110","title":"National Security","slug":"national-security"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Specialist - Intermediate","description":"Desktop Support Specialist - Intermediate\r\nJob ID: 2026-3589\r\nLocation: US-IL-Scott Air Force Base, Illinois\r\nCategory: Information Technology\r\nType: Regular Full-Time\r\nOverview\r\nDecisionPoint seeks an Intermediate Desktop Support Specialist to provide onsite customer support for Global Information Technology Support Services supporting the Military Surface Deployment and Distribution Command (SDDC) Deputy Chief of Staff for Information Management (G6). This position supports SDDC Office Information System users across NIPR and SIPR environments at HQ SDDC, Scott Air Force Base, Illinois.\r\nThe Desktop Support Specialist will provide Tier II desktop support, workstation imaging, hardware/software troubleshooting, peripheral support, ticket resolution, and customer service support. This role requires experience supporting DoD users in a secure IT environment, maintaining approved baseline configurations, supporting patching and workstation upgrades, and documenting issue resolution.\r\nThis position is located at HQ SDDC, Scott Air Force Base, Illinois.\r\nNote: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.\r\nDuties & Responsibilities\r\nThe Intermediate Desktop Support Specialist will\r\nProvide onsite Tier II desktop support for SDDC users across NIPR and SIPR environments.\r\nTroubleshoot, diagnose, and resolve workstation, laptop, peripheral, printer, and software issues.\r\nPerform workstation imaging, setup, installation, replacement, and lifecycle support.\r\nSupport approved baseline configurations for Government-owned desktops, laptops, and related equipment.\r\nCreate, update, route, monitor, and close customer support incidents and service requests in the Government-provided ticketing system.\r\nProvide remote desktop administration and telephone-based technical support when required.\r\nSupport vulnerability patching, software updates, and hardware/software upgrades.\r\nConduct or support STIG-related activities within the desktop support area of responsibility.\r\nMaintain documentation, knowledge base entries, and standard operating procedures for common support issues.\r\nCoordinate with systems administrators, network administrators, cybersecurity staff, and Government leads to resolve escalated issues.\r\nSupport operational IT requirements for meetings, conferences, and mission events.\r\nMaintain courteous, professional, and mission-focused customer service at all times.\r\nQualifications\r\nClearance Requirement\r\nMust hold an active Secret clearance.\r\nMust be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.\r\nEducation\r\nHigh School Diploma required.\r\nAssociate degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.\r\nExperience\r\nMinimum 5 years of experience providing desktop support, help desk support, or endpoint support in an enterprise IT environment.\r\nExperience supporting Windows desktops/laptops, Microsoft Office/365, printers, peripherals, imaging tools, and remote support tools.\r\nExperience working in DoD, Army, USTRANSCOM, or other federal IT environments preferred.\r\nExperience using AESD, Remedy, ServiceNow, or equivalent ticketing systems preferred.\r\nExperience supporting NIPR/SIPR users, CAC-enabled systems, and secure facility environments preferred.\r\nTechnical Knowledge\r\nKnowledge of desktop imaging, workstation configuration, endpoint troubleshooting, and customer support processes.\r\nFamiliarity with DISA STIGs, IAVA/IAVM compliance, patch management, and approved baseline configurations.\r\nUnderstanding of Active Directory account basics, group membership, permissions, and endpoint access support.\r\nAbility to support hardware/software refresh, peripheral replacement, and user device troubleshooting.\r\nCertifications (Preferred):\r\nDoD 8140 / 8570 baseline certification, as required by final labor category mapping.\r\nCompTIA Security+, A+, Network+, HDI, ITIL Foundation, Microsoft, or equivalent certification preferred.\r\nSkills\r\nStrong customer service, communication, and troubleshooting skills.\r\nAbility to support mission users in a fast-paced, onsite DoD environment.\r\nStrong documentation and ticket management discipline.\r\nAbility to work with technical teams across desktop, network, systems, cyber, and AV/VTC support areas.\r\nEqual Employment Opportunity Policy\r\nEEO and Affi… DecisionPoint Corporation is an Equal Employment Opportunity and Affi… (full text omitted for brevity but keeps the original statement).\r\nPay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant...\r\nAuthorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience...\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T00:51:50.873Z","dateModified":"2026-06-25T00:51:50.873Z","hiringOrganization":{"@type":"Organization","name":"Decision Point","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"05d293bb4d4e8f433f53c49c"},"url":"https://jobsearcher.com/jobs/05d293bb4d4e8f433f53c49c"}}