Program Director - Crisis Stabilization Services

Program Director Crisis Stabilization Services **Crisis Program Differential Pay Available* Position Open Until Filled North Range Behavioral Health believes no one should fight behavioral health challenges alone. Our experienced, well-trained team offers comprehensive services to help treat the whole person. No other behavioral health organization offers more programs and solutions for children, adults, and families. We collaborate closely with other community resources so our customers can experience seamless and compassionate care. North Range Behavioral Health provides compassionate, comprehensive mental health and substance use disorder services to children youth, adults, and families across a wide spectrum of needs. We serve people with insurance, Health First Colorado (Medicaid), Medicare, CHP+, those without insurance, and those who prefer to pay out-of-pocket. Our prevention and education programs help support thriving, healthy families, and communities. We integrate clinical expertise, research, and the values and culture of our customers in our treatment and care. Our trauma-informed approaches are based on customer strengths and goals and on proven evidence-based strategies. North Range Behavioral Health provides a culture of continuous learning and development. We know that change is inevitable, creativity is vital, and success comes from adjusting sails together, with a hopeful and resilient heart. Vision Where Hope Begins and Change Is Possible Mission North Range Behavioral Health provides compassionate, comprehensive care for people who face mental health and addiction challenges. Values Customer First: We help our customers achieve recovery, every day. Compassion: We treat everyone with kindness, empathy, and dignity. Collaboration: We build strong relationships, internally and externally, to ensure effective care for our customers. Position Summary: CSS is a multidisciplinary team that is an integral part of the Behavioral Health continuum. This unique program is comprised of an Acute Treatment Unit (ATU) to support those struggling with Mental Health symptoms as well as a Withdrawal Management unit (3.2WM) to help those who are experiencing withdrawal and intoxication. Both programs are 24/7 with a length of stay around 2-4 days. We seek to provide solution-focused, trauma-informed, and culturally humble services. Duties Performed: Embrace the North Range Behavioral Health Mission Statement - Provide compassionate, comprehensive care for people who face mental health and addiction challenges. Establish, operationalize, and achieve overall program goals and strategies with program employee support, including modification of existing program services or creation of new program services to maintain or enhance program standing and to effectively meet the needs of clients and the community. Oversee the development of comprehensive program policies, procedures, guidelines, and standards; communicate and support agency and program objectives, policies, and policy changes. Enforce policies and procedures related to employment laws, program guidelines, regulatory compliance, and safety. Analyze data and utilize/prepare a variety of reports to assist with evaluating services, capacity, and in response to state inquiries or regulations; evaluate and verify the accuracy of relevant reporting data. Use data on an ongoing basis in planning, implementation, and review of team members and processes. Uphold and ensure quality program performance, including revenue goals and procedures, documentation standards, penetration, compliance, fidelity measures, and other program performance variables. Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problems in a proactive and timely manner. Effectively liaise and collaborate with colleagues with respect to clinical planning, service delivery, and cross-division issues to ensure the effectiveness and efficiency of the program(s). Keep executive management informed of administrative and legislative issues or changes in the program area. Model agency core competencies (Customer First, Compassion, Collaboration) and assure development and support of team values with staff. Manage the fiscal component of the program by monitoring financial activities, preparing justification for fiscal impacts, and providing input to the annual program budget planning process; support and apply cost control measures and practices supporting revenue goals. Screen, interview, and hire qualified candidates; use the applicant tracking system to document and communicate appropriately and timely throughout the screening and selection process. Complete formal staff performance reviews and engage in ongoing performance management and coaching with employees; document performance; ensure performance issues, conduct, and ethical issues are addressed and resolved in a timely manner; follow through with disciplinary actions, as necessary. Hold all team members accountable to ethical, fidelity, professional, and revenue goals and standards. Ensure appropriate training for program staff regarding accurate coding, fiscal responsibilities, and documentation for services rendered; serve as a resource person to program staff; provide technical assistance, training, and coaching in clinical and administrative areas as needed to support staff development. Assure the environment is conducive to employees being able to work without harassment, discrimination, or retaliation; report all alleged incidents to the next-level manager and/or Human Resources Director. Convene regular staff and employee supervision meetings and attend various agency meetings, as assigned; actively participate in committees, work groups, and special projects. Engage the community in carrying out the mission of the organization to promote agency services and programs; identify networking opportunities and act as professional spokesperson for organization and program(s) in appropriate and relevant forums or groups; prepare and deliver verbal presentations and conduct facility and program tours. Maintain and improve close and cooperative relationships with external agencies, interest groups, referral sources, and other community groups to explain program(s), mediate differences, and seek modifications. Assist senior management with developing interagency agreements and contracts to formalize and enhance systemic approaches to providing treatment and services; seek opportunities to improve customer (client) experience. May provide crisis and routine clinical services for clients; may be called upon to provide assessments or to prepare clinical reports and documents; initiate involuntary hold and treat processes as needed and within the scope of practice/credentials. Respond to inquiries and/or resolve concerns from clients, caregivers, regulatory agencies, or members of the community; coach staff to address and resolve or propose solutions; problem-solve difficult clinical issues with management and implement strategies for resolution. Perform other duties as assigned. Minimum Qualifications: Masters degree in psychology, social work, or another behavioral health discipline from an accredited college or university is required. Colorado clinical licensure in an appropriate discipline LPC, LCSW, or LMFT is required. Certified Addictions Specialist (CAS) is preferred. 6 years of relevant progressively responsible experience in the behavioral health field providing, developing, implementing, and/or administering a program(s), including 2 years experience in a crisis setting. Additional Eligibility Requirements Annual Flu Vaccination Annual TB Testing Perks and Benefits North Range Behavioral Health is among the largest employers in Weld County. Our team members are supported and encouraged, and we strongly believe in the importance of flexibility and work-life harmony. Our employees are provided with a culture of continuous learning and development, and thoughtful supervision in professional development. We thrive on hearing from our employees and fostering a transparent culture that builds trust and loyalty. North Range Offers an exciting range of benefits based on working 20/hours. or more per week. GenerousPTO and Leave Times: Paid Time Off 11 Observed Holidays Flexibility and Work-Life Harmony Health, Medical, and Wellness Benefits: Medical Insurance Dental & Vision Insurance Short Term Disability (STD) Life Insurance and Long-Term Disability (LTD) Flexible Spending Accounts Health Savings Accounts Health Reimbursement Accounts Employee Assistance Programs Financial Benefits: 403 (b)Retirement Plan with Employer Contribution Travel Reimbursement Loan Forgiveness Programs* Employee Referral Bonus Program (paid out in PTO or Money) Professional Development: Professional Development Tuition Assistance Program* Individual Training Reimbursement* Agency Wide Training Internship, Practicum, Licensure, and Certification Supervision Authenticity and Transparent Leadership Get Involved: WRIC Committee (Wellness, Retention, Incentive) Culture Cabinet Employee Recognition Program May not apply to all positions Seat Number: 10025 North Range Behavioral Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce to enhance our culture and values of compassion, collaboration, and customer first. All qualified applicants for employment will be considered without regard to an individuals race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodation is available for applicants with disabilities. Job Type: Full-time Pay: $75,700.00 - $113,654.00 per year Work Location: In person