BDC Associate

About the OrganizationWe are Spitzer Autoworld!We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.Our excellent benefits include:MedicalDentalVisonCompany paid life insuranceVoluntary life insuranceShort term and long term disabilityAccident insuranceCritical illness policiesGenerous paid time off401K with a 5% company matchEmployee assistance programBenefit concierge servicesEOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Full-Time/Part-TimeFull-TimeLocationSpitzer Cleveland KiaDescriptionAre you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Kia of Cleveland wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As the BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers.While you take care of our customers, we will take care of you!FULL-TIME BENEFITS:Flexible work schedule - 5 day work week!Ongoing training with Spitzer UniversityOpportunities for advancement - we love to promote from within the organization!401K with a 5% employer matchMedical, dental, and vision insuranceGenerous paid time off - 80 hours after 1 year of servicePaid uniforms and Name BadgesEmployee assistance programVoluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contributionESSENTIAL DUTIES AND RESPONSIBILITIES:Maintain a basic knowledge of product line and current offers/incentivesCommunicate professionally via Phone and Email on a regular basis with an established list of prospects (these are warm leads who submitted a request for follow up - no cold calling, ever)Monitoring and retrieving Internet leads from (our website, dealer, manufacturer and third party sites)Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivationsUtilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.Performs other related duties as assignedPosition RequirementsMINIMUM QUALIFICATIONS:High School Diploma or equivalentOutgoing, upbeat personality with excellent interpersonal skillSelf-starter who is internally motivated to achieve established performance goalsProficiency with windows based computer programsCritical thinking skills and professional judgmentReliable transportation and attendanceMust be authorized to work in the United States.AAP/EEO STATEMENT/ADA STATEMENT:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ShiftDays