{"schemaVersion":"jobsearcher.job.v1","id":"058c0a360e612a5c9e3c9930","url":"https://jobsearcher.com/jobs/058c0a360e612a5c9e3c9930","canonicalUrl":"https://jobsearcher.com/jobs/058c0a360e612a5c9e3c9930","title":"Technical Support Engineering, Sr Engineer","description":"We Are\nSynopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate chip-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.\nYou Are\nYou have built things, broken things, and figured out why they broke. Engineering simulation is not abstract to you. It is the tool you use to answer real questions about real systems, and you have learned that the hardest part is not running the software but framing the problem correctly in the first place. You like being the person who gets the call when something is not working, not because you know every answer, but because you know how to find it.\nYou are comfortable moving between a customer's orbital mechanics questions and a Python script that automates their workflow. You do not need perfect documentation to be useful. You read between the lines, ask clarifying questions, and get people unstuck. When a customer says, \"it is not working,\" you know that means ten different things, and you are patient enough to figure out which one.\nYou have a bias toward solving the problem in front of you, not the one you wish they had asked. At Synopsys, you will work with customers who are designing satellites, testing defense systems, and modeling complex missions.\nWhat You'll Be Doing\nProvide technical support to customers using Digital Mission Engineering tools including STK, ODTK, TETK, and related products, troubleshooting issues across astrodynamics, RF, optical systems, and mission analysis workflows\nReproduce customer issues, isolate root causes, and deliver solutions using a combination of engineering knowledge, software expertise, and the internal Ansys support toolset\nWrite and test code in Python, MATLAB, C++, or Java to help customers automate workflows, integrate tools, or validate results\nDocument defects, verify fixes, and submit product improvement requests based on real customer feedback and recurring technical challenges\nDeliver webinars, product demonstrations, and technical training sessions to support customer onboarding and adoption\nParticipate in field testing of new software releases to ensure features work in real-world customer environments before general availability\nCollaborate with Sales, Product, and Engineering teams to translate customer needs into actionable product direction\nThe Impact You Will Have\nEnable customers to solve mission-critical engineering problems faster, whether that is optimizing satellite trajectories, modeling RF link performance, or validating complex system behaviors\nReduce time to value for new customers by helping them integrate Ansys tools into their existing workflows and design processes\nImprove product quality by surfacing real-world use cases, edge cases, and workflow gaps that internal teams would not catch on their own\nBuild long-term customer relationships that increase adoption, renewal, and expansion of Ansys solutions across aerospace, defense, and commercial space sectors\nContribute to a knowledge base and internal best practices that make the entire support team more effective\nInfluence product roadmaps by channeling consistent customer feedback into feature requests that shape future releases\nRepresent the voice of the customer in cross-functional meetings, ensuring that what gets built solves the problems people have\nWhat You'll Need\nBS in Aerospace Engineering, Mechanical Engineering, Electrical Engineering, or related field with 2+ years of professional experience in an engineering software environment, or MS with 0+ years\nHands-on experience writing code in one or more of the following: Python, MATLAB, C++, Java\nDemonstrated use of Ansys software or comparable commercial CAE, CAD, EDA, or PLM tools in a professional or academic setting\nStrong written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers at varying levels of expertise\nOrganizational skills and time management that allow you to juggle multiple customer cases, prioritize effectively, and follow through without dropping threads\nCoursework or work experience in astrodynamics, orbit determination, trajectory optimization, or attitude determination and control systems is a strong plus\nBackground in RF engineering, optical engineering, model-based systems engineering, or related domains is a plus\nPrior experience with STK, ODTK, or other Digital Mission Engineering tools is a plus\nWho You Are\nYou can take a vague customer question like \"the results look wrong\" and turn it into a structured troubleshooting plan without getting frustrated\nYou know when to dig deeper and when to escalate, and you are comfortable saying \"I do not know yet, but I will find out\"\nYou treat customer success as your success, not just ticket closure, and you follow up even when it is not required\nYou can explain a complex orbital mechanics’ concept to a new user in two sentences without oversimplifying or losing the nuance\nYou are comfortable working independently but know when to pull in a colleague or escalate when a problem is outside your scope\nYou can manage competing priorities across multiple customer cases, internal projects, and team initiatives without losing track of what matters most\nThe Team You'll Be Part Of\nYou will join the Digital Mission Engineering Customer Excellence team based in Exton, PA. This is an in-person role. The team supports customers across aerospace, defense, and commercial space sectors who rely on STK, ODTK, TETK, and related tools to design, test, and operate complex missions. You will work alongside engineers with deep expertise in astrodynamics, RF systems, geospatial analysis, and spacecraft operations. The team values collaboration, technical depth, and a customer-first mindset.\nRewards and Benefits\nWe offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.\n\nThis position requires access to or use of information, which is subject to export restrictions, including the International Traffic in Arms Regulations (ITAR). All applicants for this position must be \"U.S. Persons\" within the meaning of the ITAR. \"U.S. Persons\" include U.S. Citizens, U.S. Lawful Permanent Residents (i.e., 'Green Card Holders'), Political Asylees, Refugees or other protected individuals as defined by 8 U.S.C. 1324b(a)(3).","company":"Synopsys","rawCompany":"synopsys","city":"Exton","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-07-31T11:39:33.515Z","occupations":[{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"17-2011.00","title":"Aerospace Engineers","slug":"aerospace-engineers"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"334511","title":"Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing","slug":"search-detection-navigation-guidance-aeronautical-and-nautical-system-and-instrument-manufacturing"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineering, Sr Engineer","description":"We Are\nSynopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate chip-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.\nYou Are\nYou have built things, broken things, and figured out why they broke. Engineering simulation is not abstract to you. It is the tool you use to answer real questions about real systems, and you have learned that the hardest part is not running the software but framing the problem correctly in the first place. You like being the person who gets the call when something is not working, not because you know every answer, but because you know how to find it.\nYou are comfortable moving between a customer's orbital mechanics questions and a Python script that automates their workflow. You do not need perfect documentation to be useful. You read between the lines, ask clarifying questions, and get people unstuck. When a customer says, \"it is not working,\" you know that means ten different things, and you are patient enough to figure out which one.\nYou have a bias toward solving the problem in front of you, not the one you wish they had asked. At Synopsys, you will work with customers who are designing satellites, testing defense systems, and modeling complex missions.\nWhat You'll Be Doing\nProvide technical support to customers using Digital Mission Engineering tools including STK, ODTK, TETK, and related products, troubleshooting issues across astrodynamics, RF, optical systems, and mission analysis workflows\nReproduce customer issues, isolate root causes, and deliver solutions using a combination of engineering knowledge, software expertise, and the internal Ansys support toolset\nWrite and test code in Python, MATLAB, C++, or Java to help customers automate workflows, integrate tools, or validate results\nDocument defects, verify fixes, and submit product improvement requests based on real customer feedback and recurring technical challenges\nDeliver webinars, product demonstrations, and technical training sessions to support customer onboarding and adoption\nParticipate in field testing of new software releases to ensure features work in real-world customer environments before general availability\nCollaborate with Sales, Product, and Engineering teams to translate customer needs into actionable product direction\nThe Impact You Will Have\nEnable customers to solve mission-critical engineering problems faster, whether that is optimizing satellite trajectories, modeling RF link performance, or validating complex system behaviors\nReduce time to value for new customers by helping them integrate Ansys tools into their existing workflows and design processes\nImprove product quality by surfacing real-world use cases, edge cases, and workflow gaps that internal teams would not catch on their own\nBuild long-term customer relationships that increase adoption, renewal, and expansion of Ansys solutions across aerospace, defense, and commercial space sectors\nContribute to a knowledge base and internal best practices that make the entire support team more effective\nInfluence product roadmaps by channeling consistent customer feedback into feature requests that shape future releases\nRepresent the voice of the customer in cross-functional meetings, ensuring that what gets built solves the problems people have\nWhat You'll Need\nBS in Aerospace Engineering, Mechanical Engineering, Electrical Engineering, or related field with 2+ years of professional experience in an engineering software environment, or MS with 0+ years\nHands-on experience writing code in one or more of the following: Python, MATLAB, C++, Java\nDemonstrated use of Ansys software or comparable commercial CAE, CAD, EDA, or PLM tools in a professional or academic setting\nStrong written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers at varying levels of expertise\nOrganizational skills and time management that allow you to juggle multiple customer cases, prioritize effectively, and follow through without dropping threads\nCoursework or work experience in astrodynamics, orbit determination, trajectory optimization, or attitude determination and control systems is a strong plus\nBackground in RF engineering, optical engineering, model-based systems engineering, or related domains is a plus\nPrior experience with STK, ODTK, or other Digital Mission Engineering tools is a plus\nWho You Are\nYou can take a vague customer question like \"the results look wrong\" and turn it into a structured troubleshooting plan without getting frustrated\nYou know when to dig deeper and when to escalate, and you are comfortable saying \"I do not know yet, but I will find out\"\nYou treat customer success as your success, not just ticket closure, and you follow up even when it is not required\nYou can explain a complex orbital mechanics’ concept to a new user in two sentences without oversimplifying or losing the nuance\nYou are comfortable working independently but know when to pull in a colleague or escalate when a problem is outside your scope\nYou can manage competing priorities across multiple customer cases, internal projects, and team initiatives without losing track of what matters most\nThe Team You'll Be Part Of\nYou will join the Digital Mission Engineering Customer Excellence team based in Exton, PA. This is an in-person role. The team supports customers across aerospace, defense, and commercial space sectors who rely on STK, ODTK, TETK, and related tools to design, test, and operate complex missions. You will work alongside engineers with deep expertise in astrodynamics, RF systems, geospatial analysis, and spacecraft operations. The team values collaboration, technical depth, and a customer-first mindset.\nRewards and Benefits\nWe offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.\n\nThis position requires access to or use of information, which is subject to export restrictions, including the International Traffic in Arms Regulations (ITAR). All applicants for this position must be \"U.S. Persons\" within the meaning of the ITAR. \"U.S. Persons\" include U.S. Citizens, U.S. Lawful Permanent Residents (i.e., 'Green Card Holders'), Political Asylees, Refugees or other protected individuals as defined by 8 U.S.C. 1324b(a)(3).","datePosted":"2026-07-31T11:39:33.515Z","dateModified":"2026-07-31T11:39:33.515Z","hiringOrganization":{"@type":"Organization","name":"Synopsys","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Exton","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"058c0a360e612a5c9e3c9930"},"url":"https://jobsearcher.com/jobs/058c0a360e612a5c9e3c9930"}}