COMMUNICATIONS OPERATOR (911 PUBLIC SAFETY)

DescriptionLinn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!Why work at Linn County?Competitive wages with annual pay increases & annual cost of living increase (depending on budget) Medical, dental, vision, short & long term disability, and supplemental life insurance Iowa Public Employee's Retirement Pension Plan (IPERS) Wellness program offering credit on insurance premiums to eligible employees Free on-site fitness centers 100% County paid basic life insurance 12 paid holidays per year Training & professional development opportunitiesHourly Wage:New Hire: $29.38 1 year: $30.25 2 years: $31.10 3 years: $32.02 4 years: $32.72About Communications Operator (911 Public Safety)Responsible for receiving, prioritizing, and dispatching emergency and routine calls for law enforcement, fire, and emergency medical services using telecommunication systems and computer-aided dispatch (CAD) software. Coordinates with multiple agencies to ensure timely and accurate response, provide pre-arrival instructions, and maintain a strong commitment to public service and departmental procedures.Essential FunctionsAnswers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.Dispatches law enforcement, fire, and EMS units using multi-channel radio systems with clear, concise communication.Enters, updates, and maintains accurate call information in the computer-aided dispatching (CAD) system.Provides pre-arrival instructions to callers as appropriate.Monitors multiple radio frequencies and provide timely updates to field personnel.Performs clerical duties including maintenance of wanted person records, protective orders, and criminal justice files.Operates and monitors internal and external security cameras and alarm systems in County facilities.Uses National Crime Information Center (NCIC)/state systems to perform record checks and responds to inquiries from law enforcement.Maintains knowledge of and adheres to departmental policies, procedures, and guidelines.Participates in ongoing training and remain adaptable to technological and procedural updates.Minimum Qualifications & RequirementsHigh school diploma or equivalent required. Six (6) months to one (1) year of experience in public safety communications preferredShiftFloater - shifts varyRead the full job description here: Communications Operator Job DescriptionLearn more about the Sheriff's Office Communication Division here: Linn County Sheriff's Office - Communication Division WebsiteLinn County offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, life, long-term disability (LTD) insurance and wellness incentives.For a more detailed overview of our benefit package, click HERE