{"schemaVersion":"jobsearcher.job.v1","id":"050be8ca8d0b7a7559df19f9","url":"https://jobsearcher.com/jobs/050be8ca8d0b7a7559df19f9","canonicalUrl":"https://jobsearcher.com/jobs/050be8ca8d0b7a7559df19f9","title":"Senior Capacity Program Manager","description":"Overview\n\nMicrosoft Customer and Partner Solutions (MCAPS) - Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.\n\nThe Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit (ATU), Solution Team Unit (STU), and Customer Success Unit (CSU) to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.\n\nMicrosoft's Cloud & AI Platforms organization is seeking a highly motivated Senior Capacity Program Manager to lead the end-to-end management of Azure Platform-as-a-Service (PaaS) capacity requests, customer escalations, and operational process improvements.\n\nIn this role, you will serve as the connective tissue between Field, Engineering, Capacity Planning, Datacenter Operations, Support, and Product Groups to ensure customers can successfully deploy and scale Azure PaaS services in capacity-constrained environments. You will drive operational excellence across intake, triage, prioritization, escalation, budget management, tooling, reporting, and automation while improving the overall PaaS customer experience.\n\nThe ideal candidate thrives in ambiguity, can influence across organizational boundaries, and possesses a strong mix of business operations, customer advocacy, technical acumen, and program management expertise.\n\nCandidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.\n\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\n\nResponsibilities\n\nCustomer Escalation Management\nOwn the lifecycle of high-priority PaaS capacity requests and escalations from intake through resolution.\nDrive customer-impacting requests through Unified Action Tracker (UAT) and other systems related capacity management systems.\nPartner with engineering and capacity teams to accelerate resolution of critical deployment blockers and quota requests.\nIdentify and mitigate risks impacting customer deployments, revenue realization, and Azure consumption growth.\nServe as the escalation point for complex PaaS scenarios involving constrained regions, zonal dependencies, and service-specific limitations.\nPaaS Capacity Program Leadership\nLead operational governance for Azure PaaS capacity workflows across engienering teams.\nPartner with Product Groups to define and document standardized escalation paths, approval mechanisms, ownership models, and service-specific routing requirements.\nDrive prioritization frameworks balancing customer impact, business outcomes, capacity availability, and engineering constraints.\nDevelop scenario-based playbooks and decision frameworks for capacity requests.\nOperational Excellence & Process Improvement\nIdentify operational friction points, “paper cuts,” and process gaps across the PaaS ecosystem.\nLead cross-functional workstreams to simplify intake, triage, approvals, and fulfillment workflows.\nDeliver automation opportunities that reduce manual effort and improve scalability.\nPartner with engineering teams on tooling enhancements, process integration, and workflow modernization.\nEstablish repeatable operational rhythms, governance forums, and reporting structures.\nCapacity Planning & Prioritization\nPartner with Capacity Planning, Datacenter teams, and Engineering stakeholders to understand supply constraints, budget allocation, and service health indicators.\nFacilitate prioritization discussions between internal Azure services and external customer demand.\nSupport weekly budget reviews and capacity allocation decisions across constrained regions and PaaS services.\nDrive transparency around backlog trends, service demand, capacity gaps, and mitigation plans.\nAnalytics, Reporting & Executive Communications\nBuild executive-level reporting on UAT and backlog health, escalation aging, approval rates, closure trends, service hotspots, and customer impact.\nCreate leadership-ready insights that highlight risks, opportunities, and capacity trends.\nDevelop dashboards and metrics that improve visibility into PaaS service health and capacity readiness.\nDeliver business reviews and status updates to senior leadership and engineering stakeholders.\nStakeholder Management\nInfluence across engineering, support, field, capacity planning, and business operations organizations.\nBuild trusted relationships with Product Group owners, Capacity PMs, Datacenter leads, and Field teams and leadership.\nDrive alignment on ownership, priorities, escalation criteria, and customer communication strategies.\nAct as a customer advocate while balancing Azure platform constraints and business priorities.\n\nQualifications\n\nRequired Qualifications\nBachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.\nPreferred Qualifications\nExperience leading complex cross-functional initiatives across multiple engineering organizations.\nExperience in data analysis, reporting, and executive communication.\nDemonstrated ability to drive process improvements at scale.\nProven stakeholder management and influence skills across multiple organizational levels.\nExperience working with Azure, cloud infrastructure, capacity planning, datacenter operations, or service delivery.\nUnderstanding of quota management, capacity planning, escalation management, or cloud service operations.\nExperience supporting customer-facing cloud workloads and high-impact escalations.\n\nBusiness Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\n\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\n\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.","company":"Microsoft","rawCompany":"microsoft","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T14:52:26.111Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Capacity Program Manager","description":"Overview\n\nMicrosoft Customer and Partner Solutions (MCAPS) - Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.\n\nThe Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit (ATU), Solution Team Unit (STU), and Customer Success Unit (CSU) to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.\n\nMicrosoft's Cloud & AI Platforms organization is seeking a highly motivated Senior Capacity Program Manager to lead the end-to-end management of Azure Platform-as-a-Service (PaaS) capacity requests, customer escalations, and operational process improvements.\n\nIn this role, you will serve as the connective tissue between Field, Engineering, Capacity Planning, Datacenter Operations, Support, and Product Groups to ensure customers can successfully deploy and scale Azure PaaS services in capacity-constrained environments. You will drive operational excellence across intake, triage, prioritization, escalation, budget management, tooling, reporting, and automation while improving the overall PaaS customer experience.\n\nThe ideal candidate thrives in ambiguity, can influence across organizational boundaries, and possesses a strong mix of business operations, customer advocacy, technical acumen, and program management expertise.\n\nCandidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.\n\nMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.\n\nResponsibilities\n\nCustomer Escalation Management\nOwn the lifecycle of high-priority PaaS capacity requests and escalations from intake through resolution.\nDrive customer-impacting requests through Unified Action Tracker (UAT) and other systems related capacity management systems.\nPartner with engineering and capacity teams to accelerate resolution of critical deployment blockers and quota requests.\nIdentify and mitigate risks impacting customer deployments, revenue realization, and Azure consumption growth.\nServe as the escalation point for complex PaaS scenarios involving constrained regions, zonal dependencies, and service-specific limitations.\nPaaS Capacity Program Leadership\nLead operational governance for Azure PaaS capacity workflows across engienering teams.\nPartner with Product Groups to define and document standardized escalation paths, approval mechanisms, ownership models, and service-specific routing requirements.\nDrive prioritization frameworks balancing customer impact, business outcomes, capacity availability, and engineering constraints.\nDevelop scenario-based playbooks and decision frameworks for capacity requests.\nOperational Excellence & Process Improvement\nIdentify operational friction points, “paper cuts,” and process gaps across the PaaS ecosystem.\nLead cross-functional workstreams to simplify intake, triage, approvals, and fulfillment workflows.\nDeliver automation opportunities that reduce manual effort and improve scalability.\nPartner with engineering teams on tooling enhancements, process integration, and workflow modernization.\nEstablish repeatable operational rhythms, governance forums, and reporting structures.\nCapacity Planning & Prioritization\nPartner with Capacity Planning, Datacenter teams, and Engineering stakeholders to understand supply constraints, budget allocation, and service health indicators.\nFacilitate prioritization discussions between internal Azure services and external customer demand.\nSupport weekly budget reviews and capacity allocation decisions across constrained regions and PaaS services.\nDrive transparency around backlog trends, service demand, capacity gaps, and mitigation plans.\nAnalytics, Reporting & Executive Communications\nBuild executive-level reporting on UAT and backlog health, escalation aging, approval rates, closure trends, service hotspots, and customer impact.\nCreate leadership-ready insights that highlight risks, opportunities, and capacity trends.\nDevelop dashboards and metrics that improve visibility into PaaS service health and capacity readiness.\nDeliver business reviews and status updates to senior leadership and engineering stakeholders.\nStakeholder Management\nInfluence across engineering, support, field, capacity planning, and business operations organizations.\nBuild trusted relationships with Product Group owners, Capacity PMs, Datacenter leads, and Field teams and leadership.\nDrive alignment on ownership, priorities, escalation criteria, and customer communication strategies.\nAct as a customer advocate while balancing Azure platform constraints and business priorities.\n\nQualifications\n\nRequired Qualifications\nBachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.\nPreferred Qualifications\nExperience leading complex cross-functional initiatives across multiple engineering organizations.\nExperience in data analysis, reporting, and executive communication.\nDemonstrated ability to drive process improvements at scale.\nProven stakeholder management and influence skills across multiple organizational levels.\nExperience working with Azure, cloud infrastructure, capacity planning, datacenter operations, or service delivery.\nUnderstanding of quota management, capacity planning, escalation management, or cloud service operations.\nExperience supporting customer-facing cloud workloads and high-impact escalations.\n\nBusiness Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.\nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:\nhttps://careers.microsoft.com/us/en/us-corporate-pay\n\nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.\n\nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.","datePosted":"2026-08-14T14:52:26.111Z","dateModified":"2026-08-14T14:52:26.111Z","hiringOrganization":{"@type":"Organization","name":"Microsoft","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"050be8ca8d0b7a7559df19f9"},"url":"https://jobsearcher.com/jobs/050be8ca8d0b7a7559df19f9"}}