{"schemaVersion":"jobsearcher.job.v1","id":"04e5747c0f291ec47a5e9d2f","url":"https://jobsearcher.com/jobs/04e5747c0f291ec47a5e9d2f","canonicalUrl":"https://jobsearcher.com/jobs/04e5747c0f291ec47a5e9d2f","title":"Technical Support Representative","description":"Pay: From $17.00 per hour\nJob description:\nRapidly growing merchant services company seeks Technical Support Technician to work in a fast-paced phone support environment. Tasks include supporting our sales agents, resellers, and merchants via phone and successfully identifying, diagnosing, troubleshooting, and resolving technical complications for a full line of payment terminals, POS systems, and software products. Individuals will track, document, and oversee all assigned issues from start to closure. Must continuously deliver high-level support and efficiently resolve technical inquiries in order to guarantee end-user satisfaction and client retention. Individual will participate in our in-depth company and product training program.\nSpanish Speaking Bilingual candidates a PLUS!!!\nCandidates must be flexible and able to work weekend and/or evening hours. This position is based out of: Boca Raton, FL Office and Calverton, NY office.\nRequirements:\nProvide world-class technical support via phone and email for merchants and ISO agents according to the Call Quality Standards.\nDemonstrate a positive, energetic and enthusiastic attitude contributing to a positive work environment.\nTechnical support requiring diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues.\nContinuous training on all aspects of the business and position by making the best use of down time to review documentation and practice skills with provided equipment and resources.\nProperly and completely document all interactions and account changes for historical tracking.\nEvaluate and identify opportunities for continued training and development of necessary skills for the role.\nAdhere to company policies on time and attendance.\nFollow defined processes to ensure set up forms and paperwork for account maintenance, updates, and device replacements are completed accurately.\nFollow through on all open issues until they are resolved.\nAssist with special tasks and projects as assigned by the management team.\nComprehensive Benefits Package includes; PTO plus extra sick time, 401k with match and multiple options for Medical, including Dental and Vision.\nEqual opportunity employer\nJob Type: Full-time\nBenefits:\n\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\n\nAbility to Commute:\n\nBoca Raton, FL 33487 (Required)\nCalverton, NY 11933 (Required)\n\nAbility to Relocate:\n\nBoca Raton, FL 33487: Relocate before starting work (Required)\nCalverton, NY 11933: Relocate before starting work (Required)\n\nWork Location: In person","company":"Electronic Payments","rawCompany":"electronic payments","city":"Boca Raton","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-07-21T11:49:26.244Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"}],"industries":[{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Pay: From $17.00 per hour\nJob description:\nRapidly growing merchant services company seeks Technical Support Technician to work in a fast-paced phone support environment. Tasks include supporting our sales agents, resellers, and merchants via phone and successfully identifying, diagnosing, troubleshooting, and resolving technical complications for a full line of payment terminals, POS systems, and software products. Individuals will track, document, and oversee all assigned issues from start to closure. Must continuously deliver high-level support and efficiently resolve technical inquiries in order to guarantee end-user satisfaction and client retention. Individual will participate in our in-depth company and product training program.\nSpanish Speaking Bilingual candidates a PLUS!!!\nCandidates must be flexible and able to work weekend and/or evening hours. This position is based out of: Boca Raton, FL Office and Calverton, NY office.\nRequirements:\nProvide world-class technical support via phone and email for merchants and ISO agents according to the Call Quality Standards.\nDemonstrate a positive, energetic and enthusiastic attitude contributing to a positive work environment.\nTechnical support requiring diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues.\nContinuous training on all aspects of the business and position by making the best use of down time to review documentation and practice skills with provided equipment and resources.\nProperly and completely document all interactions and account changes for historical tracking.\nEvaluate and identify opportunities for continued training and development of necessary skills for the role.\nAdhere to company policies on time and attendance.\nFollow defined processes to ensure set up forms and paperwork for account maintenance, updates, and device replacements are completed accurately.\nFollow through on all open issues until they are resolved.\nAssist with special tasks and projects as assigned by the management team.\nComprehensive Benefits Package includes; PTO plus extra sick time, 401k with match and multiple options for Medical, including Dental and Vision.\nEqual opportunity employer\nJob Type: Full-time\nBenefits:\n\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\n\nAbility to Commute:\n\nBoca Raton, FL 33487 (Required)\nCalverton, NY 11933 (Required)\n\nAbility to Relocate:\n\nBoca Raton, FL 33487: Relocate before starting work (Required)\nCalverton, NY 11933: Relocate before starting work (Required)\n\nWork Location: In person","datePosted":"2026-07-21T11:49:26.244Z","dateModified":"2026-07-21T11:49:26.244Z","hiringOrganization":{"@type":"Organization","name":"Electronic Payments","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boca Raton","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"04e5747c0f291ec47a5e9d2f"},"url":"https://jobsearcher.com/jobs/04e5747c0f291ec47a5e9d2f"}}