{"schemaVersion":"jobsearcher.job.v1","id":"04d7c81d43c2f0d772db8142","url":"https://jobsearcher.com/jobs/04d7c81d43c2f0d772db8142","canonicalUrl":"https://jobsearcher.com/jobs/04d7c81d43c2f0d772db8142","title":"Technical Support Engineer - PrivacyPro","description":"At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.\n\nPosition Overview\nWe are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards\nDuties and Responsibilities:\nAnswer inbound phone calls from customers on the technical support line\nRespond to emails from customers\nAssist customers with technical issues related to Bluesight products\nAnalyze application data and ensure accuracy with resolutions\nResolve issues, maintain high-end customer satisfaction and confidence\nOther duties and technical projects as assigned\nOccasional overnight on call rotation coverage\nQualifications and Skills:\nBachelor's degree in related field preferred.\n2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks\nStrong Excel, SQL, Working with data sets to analyze issues\nExperience with database systems and querying, MongoDB preferred.\nCISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred\nStrong analytical and problem-solving skills\nProfessional and polite demeanor\nKnowledge and experience in a SaaS environment is preferred\nAbility to travel up to 10% of the time\nIn addition, this position is also eligible for overtime pay and our amazing benefits package. Actual amount of salary will vary depending on position offered, experience, performance, and location.\nThis position is a remote position and open to applicants in the continental United States.\n\nWhy Bluesight?\nBluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!\nCompetitive salary\nTime off when you need it – unlimited vacation days!\nGenerous insurance coverage\n401k program with a company match\nFun, collaborative culture!\n\nEOE AA M/F/VET/Disability\n\nAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Bluesight","rawCompany":"bluesight","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:07:02.672Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer - PrivacyPro","description":"At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.\n\nPosition Overview\nWe are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards\nDuties and Responsibilities:\nAnswer inbound phone calls from customers on the technical support line\nRespond to emails from customers\nAssist customers with technical issues related to Bluesight products\nAnalyze application data and ensure accuracy with resolutions\nResolve issues, maintain high-end customer satisfaction and confidence\nOther duties and technical projects as assigned\nOccasional overnight on call rotation coverage\nQualifications and Skills:\nBachelor's degree in related field preferred.\n2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks\nStrong Excel, SQL, Working with data sets to analyze issues\nExperience with database systems and querying, MongoDB preferred.\nCISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred\nStrong analytical and problem-solving skills\nProfessional and polite demeanor\nKnowledge and experience in a SaaS environment is preferred\nAbility to travel up to 10% of the time\nIn addition, this position is also eligible for overtime pay and our amazing benefits package. Actual amount of salary will vary depending on position offered, experience, performance, and location.\nThis position is a remote position and open to applicants in the continental United States.\n\nWhy Bluesight?\nBluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!\nCompetitive salary\nTime off when you need it – unlimited vacation days!\nGenerous insurance coverage\n401k program with a company match\nFun, collaborative culture!\n\nEOE AA M/F/VET/Disability\n\nAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-08-06T15:07:02.672Z","dateModified":"2026-08-06T15:07:02.672Z","hiringOrganization":{"@type":"Organization","name":"Bluesight","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"04d7c81d43c2f0d772db8142"},"url":"https://jobsearcher.com/jobs/04d7c81d43c2f0d772db8142"}}