Desktop Support

Junior Desktop Support Analyst (Financial Services)Kickstart your IT career with a leading financial firm in New York City as a Junior Desktop Support Analyst. In this role, you'll provide hands-on technical support to end users while gaining exposure to enterprise technologies, virtual desktop environments, and security-focused IT operations.This is a great opportunity for someone early in their career who is eager to learn, grow, and build a strong foundation in end-user support, troubleshooting, and IT operations within a fast-paced, high-impact environment.What You'll DoProvide first-level desktop support for hardware, software, and basic network issuesTroubleshoot Windows 10/11 workstations, laptops, and common applicationsAssist with user account setup, password resets, and access requests (Active Directory)Support software installations, updates, and basic patching activitiesHelp maintain and support virtual desktop environments (VMware Horizon, Citrix)Log, track, and update tickets in the IT service management systemEscalate complex issues to senior team members when neededAssist with basic documentation and knowledge base updatesSupport device setup, imaging, and deployment for new hiresProvide friendly, professional support to end users across the organizationWhat You Bring1–3 years of experience in desktop support, help desk, or IT supportBasic knowledge of Windows 10/11 operating systemsFamiliarity with Active Directory and user account managementExposure to ticketing systems (ServiceNow or similar is a plus)Understanding of basic networking concepts (Wi-Fi, VPN, connectivity issues)Strong troubleshooting mindset and willingness to learnGood communication skills and a customer-service-oriented approachNice to HaveExposure to VMware Horizon, Citrix, or virtual desktop environmentsBasic knowledge of PowerShell or scriptingFamiliarity with MECM/SCCM or other endpoint management toolsInterest in IT security or infrastructureAssociate's or Bachelor's degree in IT or related fieldPRO038 Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.