Client Success Partner (Agile ATS)

This Is the Place to Be:Connecting Futures Now! DHI Group, Inc. is the parent company of career marketplaces, Dice and ClearanceJobs. We connect candidates with career advice, resources and ultimately a dream job. At DHI, creating a workplace that celebrates diversity and promotes inclusivity is embedded in the culture and values of our organization. This is the place to be and we want you here with us.You Belong Here:Join a mission-driven company that prioritizes you. We are a supportive team that embodies our "One Team" value as we work together and win together. Voted as a certified Great Place to Work, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work - 35% higher than the average U.S. company. DHI's culture of inclusivity is anchored by four pillars: diversity training, inclusive hiring practices, volunteering, and employee resource groups. You belong here!About the TeamYou will be joining a newly formed team focused on AgileATS customer success. This is a small but highly knowledgeable group being built to elevate how AgileATS delivers value to our customers and supports their hiring goals. You will work closely with AgileATS Account Executives, the broader Account Management team, and Client Success Partners to create a consistent, impactful customer experience.About the RoleAs an AgileATS Client Success Partner, you will help customers successfully implement, adopt, and use the AgileATS platform. Your focus is on helping customers get value from the product so they can achieve their hiring goals.You will serve as the primary point of contact for customers throughout implementation and ongoing usage. You will guide customers in configuring the platform to meet their needs, ensure they are using it effectively, and help them build processes that support long-term success.You will also serve as a resource to internal teams by sharing knowledge and best practices that improve overall customer success.What You'll Focus OnSupport customers from implementation through ongoing usage of AgileATSImprove product adoption and consistent usageIdentify and resolve gaps in how customers are using the platformHelp customers understand and achieve value from AgileATSSupport customer retention and renewal readiness through a positive and effective experienceKey ResponsibilitiesImplementation & ConfigurationServe as the primary point of contact during implementationGuide customers through setup and early use of the platformAssist with configuring workflows, fields, and features based on customer needsPartner with internal teams responsible for system setup and data migrationEnsure customers are prepared to successfully use the platform at launchCustomer Adoption & UsageMonitor how customers are using the platform and identify trendsRegularly review usage data to assess customer successRecognize when usage is low or inconsistent and take actionIdentify gaps in knowledge, process, or adoption and address themDevelop simple, practical plans to improve adoptionCustomer Enablement & TrainingDeliver onboarding and ongoing training tailored to customer needsProvide clear, easy-to-understand guidance on platform functionalityShare best practices for using AgileATS within recruiting workflowsAdjust training approaches based on customer experience levelConsultative GuidanceTake a thoughtful, consultative approach to customer engagementIdentify when challenges are related to process, not just platform usageOffer practical recommendations to improve recruiting workflows and outcomesHelp customers align their processes with how AgileATS is designed to be usedValue, Reporting & Business ReviewsGather and analyze customer data to measure product usage and outcomesPrepare insights and materials for regular business reviews and presentationsDemonstrate the value of AgileATS through clear, data-driven storytellingHelp customers connect platform usage to meaningful hiring resultsCustomer Health, Retention & GrowthStay aware of customer engagement and overall experienceIdentify risks early and take steps to address themMaintain regular communication focused on progress and improvementSupport renewal readiness by ensuring customers are realizing valuePartner with Account Managers to support renewals and growth opportunitiesUse customer data, business reviews, and ongoing conversations to identify opportunities for additional products or servicesShare recommendations with internal partners and contribute to customer-facing conversations that align solutions to client needsSupport & Problem SolvingProvide ongoing support and help resolve issuesAssist with system setup, configuration, and improvementsPartner with internal teams to address technical challengesSupport customers during transitions such as updates or integrationsInternal Enablement & Knowledge SharingServe as a subject matter resource for AgileATS within the Client Success teamShare insights, best practices, and common challenges with peersSupport the ongoing development of internal playbooks and enablement materialsDeliver training or guidance sessions for Client Success Partners and other internal teams as neededWhat Success Looks LikeSmooth and effective customer onboarding and implementation experienceCustomers actively and consistently using AgileATSClear, data-backed evidence that customers are getting value from the platformStrong customer satisfaction and engagementHigh customer retention and successful renewalsIdentification of opportunities to expand customer value through additional solutionsWhat You BringRequired Skills & ExperienceExperience working within or supporting recruiting workflows, hiring processes, or talent acquisition operationsAbility to understand how an Applicant Tracking System supports the recruiting lifecycle and apply that knowledge in a customer-facing settingAbility to take a consultative approach, identifying root causes of challenges and offering practical, process-oriented solutionsComfort working with data to analyze usage, identify trends, and communicate insights clearlyAbility to translate complex systems or workflows into simple, actionable guidanceStrong communication skills, with the ability to build trust with a range of stakeholdersStrong organization and time management skills, with the ability to manage multiple prioritiesAbility to work independently and collaboratively within a team environmentInterest in helping customers improve their processes and achieve meaningful outcomesPreferredHands-on experience using an Applicant Tracking System (ATS) such as AgileATSExperience in a customer success, onboarding, implementation, or training roleExperience using CRM or customer success platforms (such as Salesforce or ChurnZero)Experience creating or delivering training, documentation, or internal enablement resourcesFamiliarity with data analysis or reporting to demonstrate product value and outcomesInternal pay range: Base salary/pay plus commissions at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.$70,000—$100,000 USDBenefitsHealthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programsFuture living - 401(k) match, performance bonuses, education assistance, learning & developmentEnjoy living - generous paid time off, parental leave, flexible summer hours, social & giving eventsHow to apply?You can apply below. You'll just need to provide your resume and answer a few questions-it'll only take you a few minutes!All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.