{"schemaVersion":"jobsearcher.job.v1","id":"04a74fbfb607abc34db42729","url":"https://jobsearcher.com/jobs/04a74fbfb607abc34db42729","canonicalUrl":"https://jobsearcher.com/jobs/04a74fbfb607abc34db42729","title":"Support Engineer, Security Integrations Group (SIG)","description":"DESCRIPTION\nAmazon Worldwide Physical Security (PhySec) apart of Amazon's Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the Security Integrations Group (SIG).\n\nThis individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, video management systems, visitor management, and incident management systems.\n\nThe Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including nights and weekends.\n\nKey job responsibilities\n\nDay-to-day support operations of a fast-paced complex distributed physical security infrastructures\nResponding to telephone, ticket and e-mail requests in a professional, efficient manner\nPerforming various programming and technical project / administrative related activities on the security systems\nFollowing standard procedures for proper escalation of issues to the appropriate teams\nReviewing and recommending logical and technical design as defined by documented standards\nDocumenting knowledge in the form of knowledge base Wiki articles\nAbility to work shifts that include holidays and weekends\nParticipating in an on-call rotation\n\nA day in the life\nYour day kicks off with a shift change briefing — a quick sync with the outgoing engineer(s) to review any open high-severity tickets, ongoing projects, and overnight events. You check the team calendar for scheduled events, review your ticket queue, and log into the contact support portal. The days moves along as you and the team you are a part of are solving physical security operational issues across the Americas. You update your shift notes, brief the incoming engineering peers on any open items, and log off knowing that the global SIG team will carry the mission forward seamlessly through the night. No two days are the same, but every day matters.\n\nWho Thrives Here\n\nProblem solvers who love diagnosing and fixing complex technical issues under pressure\nCustomer-obsessed engineers who take pride in rapid, high-quality service delivery\nSelf-starters who can prioritize competing demands and manage their time effectively\nCollaborators who communicate clearly across time zones and teams\nLifelong learners who are energized by mastering new systems and technologies\n\nReady to Protect What Matters?\n\nIf you're passionate about physical security technology, thrive in a fast-paced environment, and want to make a tangible impact at one of the world's most innovative companies — SIG is looking for you.\n\nJoin us. Secure the future.\n\nAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time\nemployees include:\n\n1. Medical, Dental, and Vision Coverage\n2. Maternity and Parental Leave Options\n3. Paid Time Off (PTO)\n4. 401(k) Plan\n\nAbout the team\nSecurity Integrations Group (SIG), a part of Worldwide Physical Security (PhySec), is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams based in North America, Australia, and Europe. Engineers are available in-office at all times.\n\nOur team’s mission is to lead and unify Amazon's physical security capabilities worldwide by setting strategic frameworks, standards, and processes that enable regional physical security teams and support functions to protect Amazon's end-to-end supply chain. Through continuous innovation in security technology, methodologies, and automation, the organization drives consistent, scalable, and data-driven improvements supporting Security & Loss Prevention (S&LP) performance while supporting business initiatives in a fast-changing operating environment.\n\nBASIC QUALIFICATIONS\n2+ years of software development, or 2+ years of technical support experience\nExperience scripting in modern program languages\nExperience troubleshooting and debugging technical systems\nPREFERRED QUALIFICATIONS\nKnowledge of web services, distributed systems, and web application development\nExperience troubleshooting & maintaining hardware & software RAID\nExperience with REST web services, XML, JSON\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, TN, Nashville - 71,000.00 - 124,200.00 USD annually","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Franklin","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:12:47.693Z","occupations":[{"code":"33-9032.00","title":"Security Guards","slug":"security-guards"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.05","title":"Information Security Engineers","slug":"information-security-engineers"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer, Security Integrations Group (SIG)","description":"DESCRIPTION\nAmazon Worldwide Physical Security (PhySec) apart of Amazon's Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the Security Integrations Group (SIG).\n\nThis individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, video management systems, visitor management, and incident management systems.\n\nThe Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including nights and weekends.\n\nKey job responsibilities\n\nDay-to-day support operations of a fast-paced complex distributed physical security infrastructures\nResponding to telephone, ticket and e-mail requests in a professional, efficient manner\nPerforming various programming and technical project / administrative related activities on the security systems\nFollowing standard procedures for proper escalation of issues to the appropriate teams\nReviewing and recommending logical and technical design as defined by documented standards\nDocumenting knowledge in the form of knowledge base Wiki articles\nAbility to work shifts that include holidays and weekends\nParticipating in an on-call rotation\n\nA day in the life\nYour day kicks off with a shift change briefing — a quick sync with the outgoing engineer(s) to review any open high-severity tickets, ongoing projects, and overnight events. You check the team calendar for scheduled events, review your ticket queue, and log into the contact support portal. The days moves along as you and the team you are a part of are solving physical security operational issues across the Americas. You update your shift notes, brief the incoming engineering peers on any open items, and log off knowing that the global SIG team will carry the mission forward seamlessly through the night. No two days are the same, but every day matters.\n\nWho Thrives Here\n\nProblem solvers who love diagnosing and fixing complex technical issues under pressure\nCustomer-obsessed engineers who take pride in rapid, high-quality service delivery\nSelf-starters who can prioritize competing demands and manage their time effectively\nCollaborators who communicate clearly across time zones and teams\nLifelong learners who are energized by mastering new systems and technologies\n\nReady to Protect What Matters?\n\nIf you're passionate about physical security technology, thrive in a fast-paced environment, and want to make a tangible impact at one of the world's most innovative companies — SIG is looking for you.\n\nJoin us. Secure the future.\n\nAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time\nemployees include:\n\n1. Medical, Dental, and Vision Coverage\n2. Maternity and Parental Leave Options\n3. Paid Time Off (PTO)\n4. 401(k) Plan\n\nAbout the team\nSecurity Integrations Group (SIG), a part of Worldwide Physical Security (PhySec), is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams based in North America, Australia, and Europe. Engineers are available in-office at all times.\n\nOur team’s mission is to lead and unify Amazon's physical security capabilities worldwide by setting strategic frameworks, standards, and processes that enable regional physical security teams and support functions to protect Amazon's end-to-end supply chain. Through continuous innovation in security technology, methodologies, and automation, the organization drives consistent, scalable, and data-driven improvements supporting Security & Loss Prevention (S&LP) performance while supporting business initiatives in a fast-changing operating environment.\n\nBASIC QUALIFICATIONS\n2+ years of software development, or 2+ years of technical support experience\nExperience scripting in modern program languages\nExperience troubleshooting and debugging technical systems\nPREFERRED QUALIFICATIONS\nKnowledge of web services, distributed systems, and web application development\nExperience troubleshooting & maintaining hardware & software RAID\nExperience with REST web services, XML, JSON\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, TN, Nashville - 71,000.00 - 124,200.00 USD annually","datePosted":"2026-08-03T18:12:47.693Z","dateModified":"2026-08-03T18:12:47.693Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Franklin","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"04a74fbfb607abc34db42729"},"url":"https://jobsearcher.com/jobs/04a74fbfb607abc34db42729"}}