{"schemaVersion":"jobsearcher.job.v1","id":"046176de28fc0c6f687d11b9","url":"https://jobsearcher.com/jobs/046176de28fc0c6f687d11b9","canonicalUrl":"https://jobsearcher.com/jobs/046176de28fc0c6f687d11b9","title":"Technical Support Representative","description":"40 hours per week\r\nSalary: $45,000 - $55,000 per annum, plus benefits including:\r\nhealth\r\nvision/dental insurance\r\ndisability\r\nvacation\r\nsickness\r\n401K\r\nKinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organizations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.\r\nRole\r\nTechnical Support Representative\r\nLocation\r\nWall, NJ\r\nContract\r\nPermanent, Full Time\r\nKey Responsibilities\r\nAct as the first point of contact for AV, meeting room and collaboration support requests using approved contact channels.\r\nLog, categorize, prioritize and maintain incidents and service requests in ServiceNow, recording clear symptoms, business impact, affected rooms or devices and actions taken.\r\nOwn assigned cases from initial contact through closure, keeping clients and internal stakeholders informed and ensuring responsible parties actively progress the case.\r\nPerform initial diagnostics using approved scripts, knowledge articles and remote tools, including basic checks of power, connectivity, peripherals, room status, application state and user operation.\r\nSupport standard meeting-room and collaboration requests, including call set-up guidance and basic assistance for Microsoft Teams Rooms, Zoom Rooms, Cisco collaboration endpoints and common AV peripherals.\r\nRecognize priority, major-impact and security-sensitive issues and accelerate promptly in line with the agreed process.\r\nCoordinate remote technical support, field engineer attendance, partner visits, repairs, replacement equipment and manufacturer engagement as directed.\r\nMaintain accurate asset, location and case information, and highlight identified changes to the responsible asset or configuration owner.\r\nSupport Preventative Maintenance Visit scheduling, service handovers and administrate follow-ups when included in the client service.\r\nCreate or improve straightforward user guidance and knowledge content and share recurring observations with senior colleagues.\r\nProtect client and company information and follow contractual, data-handling, health and safety and service management requirements.\r\nSkills & Experience:\r\nStrong customer service and professional written and verbal communication.\r\nCareful listening, questioning, documentation, and attention to detail.\r\nAbility to priorities work, follow standard procedures and remain calm under pressure.\r\nBasic understanding of meeting rooms, displays, cameras, microphones, speakers, and video conferencing.\r\nConfidence using Microsoft 365 applications and remote collaboration tools.\r\nExperience using ServiceNow or a comparable ITSM platform is preferred.\r\nWillingness and aptitude to build AV, IT, networking, and troubleshooting knowledge.\r\nCustomer service, coordination, helpdesk or service desk experience is desirable.\r\nPrevious exposure to corporate AV, meeting-room technology, or technical support is desirable but not essential.\r\nFoundation-level ITIL, AVIXA, Microsoft, Cisco or vendor learning is advantageous, not mandatory.\r\nEqual Opportunities\r\nKinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.\r\nIf you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.\r\nIf you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.\r\nJ-18808-Ljbffr","company":"Kinly","rawCompany":"kinly","city":"Wall","state":"SD","isRemote":false,"isActive":false,"createdAt":"2026-10-30T13:35:21.110Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"40 hours per week\r\nSalary: $45,000 - $55,000 per annum, plus benefits including:\r\nhealth\r\nvision/dental insurance\r\ndisability\r\nvacation\r\nsickness\r\n401K\r\nKinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organizations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.\r\nRole\r\nTechnical Support Representative\r\nLocation\r\nWall, NJ\r\nContract\r\nPermanent, Full Time\r\nKey Responsibilities\r\nAct as the first point of contact for AV, meeting room and collaboration support requests using approved contact channels.\r\nLog, categorize, prioritize and maintain incidents and service requests in ServiceNow, recording clear symptoms, business impact, affected rooms or devices and actions taken.\r\nOwn assigned cases from initial contact through closure, keeping clients and internal stakeholders informed and ensuring responsible parties actively progress the case.\r\nPerform initial diagnostics using approved scripts, knowledge articles and remote tools, including basic checks of power, connectivity, peripherals, room status, application state and user operation.\r\nSupport standard meeting-room and collaboration requests, including call set-up guidance and basic assistance for Microsoft Teams Rooms, Zoom Rooms, Cisco collaboration endpoints and common AV peripherals.\r\nRecognize priority, major-impact and security-sensitive issues and accelerate promptly in line with the agreed process.\r\nCoordinate remote technical support, field engineer attendance, partner visits, repairs, replacement equipment and manufacturer engagement as directed.\r\nMaintain accurate asset, location and case information, and highlight identified changes to the responsible asset or configuration owner.\r\nSupport Preventative Maintenance Visit scheduling, service handovers and administrate follow-ups when included in the client service.\r\nCreate or improve straightforward user guidance and knowledge content and share recurring observations with senior colleagues.\r\nProtect client and company information and follow contractual, data-handling, health and safety and service management requirements.\r\nSkills & Experience:\r\nStrong customer service and professional written and verbal communication.\r\nCareful listening, questioning, documentation, and attention to detail.\r\nAbility to priorities work, follow standard procedures and remain calm under pressure.\r\nBasic understanding of meeting rooms, displays, cameras, microphones, speakers, and video conferencing.\r\nConfidence using Microsoft 365 applications and remote collaboration tools.\r\nExperience using ServiceNow or a comparable ITSM platform is preferred.\r\nWillingness and aptitude to build AV, IT, networking, and troubleshooting knowledge.\r\nCustomer service, coordination, helpdesk or service desk experience is desirable.\r\nPrevious exposure to corporate AV, meeting-room technology, or technical support is desirable but not essential.\r\nFoundation-level ITIL, AVIXA, Microsoft, Cisco or vendor learning is advantageous, not mandatory.\r\nEqual Opportunities\r\nKinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.\r\nIf you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.\r\nIf you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.\r\nJ-18808-Ljbffr","datePosted":"2026-10-30T13:35:21.110Z","dateModified":"2026-10-30T13:35:21.110Z","hiringOrganization":{"@type":"Organization","name":"Kinly","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wall","addressRegion":"SD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"046176de28fc0c6f687d11b9"},"url":"https://jobsearcher.com/jobs/046176de28fc0c6f687d11b9"}}