Consumer Affairs Analyst

DescriptionJoin Team CARFAX as a Consumer Affairs Analyst!Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.What You'll Be DoingProvide timely support to customers requesting assistance related to their use of CARFAX products and servicesCommunicate effectively and professionally with customers through all media (phone, email, chat, social media, etc.), translating complex information into easily understood language, as appropriateDefuse potentially volatile situations and bring the discussion to focus on resolutionWork with internal customers and external data providers to verify data, including supporting documentationAccurately document and classify all communication with customersRecommend product improvements based on empirical dataLeverage all available resources to research and resolve customer issuesWhat We're Looking ForResearch and analytic experience preferredExcellent communication skills, including the ability to listen, write concisely and summarize eventsSense of urgency and passionate about customer service and satisfactionCreative thinker who is inquisitive and insists on substantiated conclusionsHigh level of proficiency in typingHighly organized and attentive to detailAbility to work independently and as part of a teamMultitask in a fast-paced environmentComfortable working in a metrics-oriented environmentProficiency in commonly used office technologies (e.g., MS Word, Excel and Outlook)Salesforce.com experience a plus2-3 years’ experience in a customer-facing, professional environment required, or some equivalent combination of experience and education, including military experienceWhat’s In It For YouCompetitive compensation, benefits and generous time-off policies4-Day summer work weeks and a winter holiday break401(k) / DCPP matchingAnnual bonus programCasual, dog-friendly, and innovative office spacesFor a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits Don’t Just Take Our Word For It10X Virginia Business Best Places to Work 10X Washington Post Top Workplace 9X Washingtonian Great Places to Work 3X St. Louis Post-Dispatch Best Places to Work About CARFAX And S&P Global MobilityS&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].