{"schemaVersion":"jobsearcher.job.v1","id":"0456e0ebcfc7d2ed3d583ca8","url":"https://jobsearcher.com/jobs/0456e0ebcfc7d2ed3d583ca8","canonicalUrl":"https://jobsearcher.com/jobs/0456e0ebcfc7d2ed3d583ca8","title":"Infrastructure / Operations Manager – Consumer Electronics & Device Diagnostics","description":"*TechTom LLC*\n\nTechTom LLC is seeking a highly organized and technically skilled Operations Manager to help oversee our diagnostics and refurbishment operations for Apple, Microsoft, and other consumer electronic devices.\n\nThis is a leadership-focused role for someone with strong technical knowledge, operational awareness, and the ability to manage workflow efficiency in a fast-paced production environment. The ideal candidate is experienced in device diagnostics, team coordination, quality control, and operational process improvement.\n\nThis position is not a general warehouse management role. We are looking for someone who understands consumer electronics, device processing workflows, and how to maintain high-quality standards while leading a productive team.\n\nKey Responsibilities\n\n* Oversee daily diagnostics, grading, testing, and processing operations for Apple and other electronic devices.\n* Supervise and support technicians to ensure productivity, accuracy, and quality standards are consistently met.\n* Assist in managing workflow across device intake, testing, data erasure, inventory handling, and outbound processing.\n* Monitor KPIs, technician performance, turnaround times, and return rates.\n* Conduct quality assurance reviews to minimize warranty claims and operational errors.\n* Assist with training, retraining, and onboarding of technicians and operations staff.\n* Troubleshoot escalated technical issues involving hardware, software, and operating systems.\n* Coordinate with management to improve operational efficiency, organization, and workflow systems.\n* Maintain accurate inventory tracking and operational documentation.\n* Help enforce workplace standards, organization, and process accountability throughout the department.\n\nQualifications\n\n* 2+ years of experience in electronics diagnostics, refurbishment, IT hardware support, or device repair operations.\n* Previous experience in a lead, supervisory, or management capacity preferred.\n* Strong working knowledge of:\n* Apple devices and macOS/iOS\n* Microsoft devices and Windows OS\n* Android operating systems\n* Familiarity with device testing, data erasure, grading standards, and refurbishment workflows.\n* Experience managing workflow, productivity metrics, or operational KPIs.\n* Strong organizational, communication, and leadership skills.\n* Ability to multitask and prioritize in a fast-moving environment.\n* Comfortable using Google Workspace, Microsoft Office, and inventory or processing software platforms.\n\nPreferred Experience\n\n* Consumer electronics refurbishment or resale industry experience.\n* Experience with warehouse operations as they relate to electronics processing and inventory flow.\n* Familiarity with quality control standards, or electronics lifecycle management.\n* Experience reducing return rates and improving quality assurance systems.\n* Experience training or mentoring technicians.\n\nWhy Join TechTom LLC?\n\n* Join a rapidly growing company in the refurbished technology industry.\n* Work with high-demand consumer electronics and evolving technologies.\n* Opportunity to directly influence operational systems and team performance.\n* Collaborative environment with strong growth potential for leadership candidates.\n* Fast-paced, hands-on role where technical skill and operational leadership are both valued.\n\nPay: $50,000.00 - $60,000.00 per year\n\nBenefits:\n* Paid time off\n\nAbility to Commute:\n* Boca Raton, FL 33487 (Required)\n\nWork Location: In person","company":"Techtomll","rawCompany":"techtomll","city":"Boca Raton","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-27T12:47:36.357Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"11-3071.00","title":"Transportation, Storage, and Distribution Managers","slug":"transportation-storage-and-distribution-managers"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"449210","title":"Electronics and Appliance Retailers","slug":"electronics-and-appliance-retailers"},{"code":"532210","title":"Consumer Electronics and Appliances Rental","slug":"consumer-electronics-and-appliances-rental"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Infrastructure / Operations Manager – Consumer Electronics & Device Diagnostics","description":"*TechTom LLC*\n\nTechTom LLC is seeking a highly organized and technically skilled Operations Manager to help oversee our diagnostics and refurbishment operations for Apple, Microsoft, and other consumer electronic devices.\n\nThis is a leadership-focused role for someone with strong technical knowledge, operational awareness, and the ability to manage workflow efficiency in a fast-paced production environment. The ideal candidate is experienced in device diagnostics, team coordination, quality control, and operational process improvement.\n\nThis position is not a general warehouse management role. We are looking for someone who understands consumer electronics, device processing workflows, and how to maintain high-quality standards while leading a productive team.\n\nKey Responsibilities\n\n* Oversee daily diagnostics, grading, testing, and processing operations for Apple and other electronic devices.\n* Supervise and support technicians to ensure productivity, accuracy, and quality standards are consistently met.\n* Assist in managing workflow across device intake, testing, data erasure, inventory handling, and outbound processing.\n* Monitor KPIs, technician performance, turnaround times, and return rates.\n* Conduct quality assurance reviews to minimize warranty claims and operational errors.\n* Assist with training, retraining, and onboarding of technicians and operations staff.\n* Troubleshoot escalated technical issues involving hardware, software, and operating systems.\n* Coordinate with management to improve operational efficiency, organization, and workflow systems.\n* Maintain accurate inventory tracking and operational documentation.\n* Help enforce workplace standards, organization, and process accountability throughout the department.\n\nQualifications\n\n* 2+ years of experience in electronics diagnostics, refurbishment, IT hardware support, or device repair operations.\n* Previous experience in a lead, supervisory, or management capacity preferred.\n* Strong working knowledge of:\n* Apple devices and macOS/iOS\n* Microsoft devices and Windows OS\n* Android operating systems\n* Familiarity with device testing, data erasure, grading standards, and refurbishment workflows.\n* Experience managing workflow, productivity metrics, or operational KPIs.\n* Strong organizational, communication, and leadership skills.\n* Ability to multitask and prioritize in a fast-moving environment.\n* Comfortable using Google Workspace, Microsoft Office, and inventory or processing software platforms.\n\nPreferred Experience\n\n* Consumer electronics refurbishment or resale industry experience.\n* Experience with warehouse operations as they relate to electronics processing and inventory flow.\n* Familiarity with quality control standards, or electronics lifecycle management.\n* Experience reducing return rates and improving quality assurance systems.\n* Experience training or mentoring technicians.\n\nWhy Join TechTom LLC?\n\n* Join a rapidly growing company in the refurbished technology industry.\n* Work with high-demand consumer electronics and evolving technologies.\n* Opportunity to directly influence operational systems and team performance.\n* Collaborative environment with strong growth potential for leadership candidates.\n* Fast-paced, hands-on role where technical skill and operational leadership are both valued.\n\nPay: $50,000.00 - $60,000.00 per year\n\nBenefits:\n* Paid time off\n\nAbility to Commute:\n* Boca Raton, FL 33487 (Required)\n\nWork Location: In person","datePosted":"2026-08-27T12:47:36.357Z","dateModified":"2026-08-27T12:47:36.357Z","hiringOrganization":{"@type":"Organization","name":"Techtomll","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boca Raton","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0456e0ebcfc7d2ed3d583ca8"},"url":"https://jobsearcher.com/jobs/0456e0ebcfc7d2ed3d583ca8"}}