Network Operations Manager

Job Duties and ResponsibilitiesThe rapid expansion of 5G architecture creates significant challenges in maintaining stability across complex IP Transport and Network domains. This role solves the problem of network volatility by leading end-to-end NOC operations and ensuring rapid resolution of high-severity incidents in a 24/7 environment. Success requires bridging the gap between proactive monitoring strategies and reactive vendor management to maintain high availability for mission-critical services. By driving structural change governance and deep-dive technical analysis, this leader ensures a resilient transport infrastructure that supports seamless network performance.What Success Looks Like (Objectives)Leadership of 24/7 NOC operations for IP Transport and Network domains to ensure maximum uptime across the hybrid networkReduction of Mean Time to Repair (MTTR) through optimized incident lifecycle governance and rapid triage of Sev1 and Sev2 outagesImplementation of an end-to-end monitoring strategy utilizing automation frameworks to achieve proactive alarm detectionIntegration of AI Application skills to enhance observability, using machine learning to correlate system traces and accelerate root cause identificationAccountability for vendor SLA compliance and the delivery of comprehensive Root Cause Analysis (RCA) to eliminate repeat network failuresDevelopment of a high-performing team of Subject Matter Experts through technical mentorship and a culture of operational excellenceCore Skills and Competencies (What you’ll bring)Extensive leadership experience managing complex network operations and people in high-pressure, mission-critical environmentsMastery of IP Routing protocols such as BGP and IS-IS, alongside deep knowledge of SR-MPLS and transport technologiesAI Application skills, specifically the ability to leverage intelligent observability tools for automated packet analysis and system diagnosticsAdvanced technical expertise in 5G architecture, including Core, RAN, and cloud-native virtualized network functionsStrong executive communication and stakeholder management capabilities for collaborating with cross-functional Engineering and Vendor teamsCritical experience managing transport providers like AT&T, Zayo, and Lumen to ensure strict adherence to SLA and RFO deliveryMinimum RequirementsMinimum Education: Bachelor’s or Master’s Degree in Engineering, Telecommunications, or a related fieldMinimum Experience: 4 to 8 years of experience in network operations or transport engineeringRequired Technical Skills:Cisco Certified: CCNA / CCNPProficiency with ITSM tools, specifically ServiceNow for Incident and Change ManagementHands-on experience with packet capture and system-level trace analysis tools