{"schemaVersion":"jobsearcher.job.v1","id":"03f7d010a3c69080d588948a","url":"https://jobsearcher.com/jobs/03f7d010a3c69080d588948a","canonicalUrl":"https://jobsearcher.com/jobs/03f7d010a3c69080d588948a","title":"Desktop Support Engineer","description":"Job #: 2896\r\nPay Rate: Not Specified\r\nJob type: contractor\r\nLocation: Bothell, WA\r\nTop Skills\r\nGood technical knowledge and previous desktop support experience\r\nStrong analytical and problem-solving skills for technical issues\r\nPrevious customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities\r\nIDF Experience\r\nOffice365 Experience\r\nExperience working in a large corporate environment preferred\r\nThe Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activities along with augmented support technicians, additionally providing guidance and leadership to ensure a smooth execution of service delivery. The role will report to the regional Site Services Delivery Manager (SDM). The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.\r\nKey Responsibilities\r\nResponsible for delivering a user-centric IT Concierge experience.\r\nResponsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.\r\nProvide direction and coordinate with Site Support staff in alignment with the SDM.\r\nActive participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)\r\nResponsible for accurate inventory of all supported assets in stock.\r\nCoordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM.\r\nSupport the SDM with specific project-related tasks as well as bringing relevant topics to the SDM's attention.\r\nProvide smart hands support to include rack and stack activities, patching, and network troubleshooting.\r\nEnsuring data rooms are kept secure, clean, and orderly as per Client policies and guidelines on a consistent basis.\r\nContribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.\r\nContribute to knowledge management as an author or reviewer as necessary.\r\nHelp identify to and with the SDM, areas for improvement through learning the business and its needs.\r\nParticipate in out of hours on-call rosters as required.\r\nQualifications & Experience:\r\nGood technical knowledge and previous technical support experience.\r\nStrong analytical and problem-solving skills for technical issues.\r\nPrevious customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.\r\nSupporting a qualified environment such as a Manufacturing Facility and experience in supporting regulatory audits/inspections.\r\nAbility to work collaboratively with colleagues, augmented staff, and third-party vendors.\r\nAbility to work in a fast-paced, dynamic environment balancing demand.\r\nJ-18808-Ljbffr","company":"TechDigital Group","rawCompany":"techdigital group","city":"Bothell","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-06-25T01:21:46.233Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"Job #: 2896\r\nPay Rate: Not Specified\r\nJob type: contractor\r\nLocation: Bothell, WA\r\nTop Skills\r\nGood technical knowledge and previous desktop support experience\r\nStrong analytical and problem-solving skills for technical issues\r\nPrevious customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities\r\nIDF Experience\r\nOffice365 Experience\r\nExperience working in a large corporate environment preferred\r\nThe Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activities along with augmented support technicians, additionally providing guidance and leadership to ensure a smooth execution of service delivery. The role will report to the regional Site Services Delivery Manager (SDM). The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.\r\nKey Responsibilities\r\nResponsible for delivering a user-centric IT Concierge experience.\r\nResponsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.\r\nProvide direction and coordinate with Site Support staff in alignment with the SDM.\r\nActive participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)\r\nResponsible for accurate inventory of all supported assets in stock.\r\nCoordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM.\r\nSupport the SDM with specific project-related tasks as well as bringing relevant topics to the SDM's attention.\r\nProvide smart hands support to include rack and stack activities, patching, and network troubleshooting.\r\nEnsuring data rooms are kept secure, clean, and orderly as per Client policies and guidelines on a consistent basis.\r\nContribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.\r\nContribute to knowledge management as an author or reviewer as necessary.\r\nHelp identify to and with the SDM, areas for improvement through learning the business and its needs.\r\nParticipate in out of hours on-call rosters as required.\r\nQualifications & Experience:\r\nGood technical knowledge and previous technical support experience.\r\nStrong analytical and problem-solving skills for technical issues.\r\nPrevious customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.\r\nSupporting a qualified environment such as a Manufacturing Facility and experience in supporting regulatory audits/inspections.\r\nAbility to work collaboratively with colleagues, augmented staff, and third-party vendors.\r\nAbility to work in a fast-paced, dynamic environment balancing demand.\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T01:21:46.233Z","dateModified":"2026-06-25T01:21:46.233Z","hiringOrganization":{"@type":"Organization","name":"TechDigital Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bothell","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"03f7d010a3c69080d588948a"},"url":"https://jobsearcher.com/jobs/03f7d010a3c69080d588948a"}}