{"schemaVersion":"jobsearcher.job.v1","id":"03f73eb6ec4d2ef4115ce494","url":"https://jobsearcher.com/jobs/03f73eb6ec4d2ef4115ce494","canonicalUrl":"https://jobsearcher.com/jobs/03f73eb6ec4d2ef4115ce494","title":"Technical Support Representative","description":"Technical Support Representative\nWho we are\nCognito is a fast-growing SaaS company empowering users to quickly build forms – and form-driven business solutions – by themselves. No developer necessary.\nWho you are\nWe’re looking to add an ambitious and hardworking Technical Support Representative to help empower our customers in building their custom forms and business solutions.\nThis is a software product support position. This position is different than your typical Customer Support role. This position is best suited for someone with a knack for learning new software and for solving problems. You should enjoy working with people and maintaining a patient and pleasant demeanor with customers. After all, you will be conversing with customers via email to solve complex technical challenges while building rapport with a diverse community of customers all over the world.\nWhat you’ll be doing\nWorking with our team to give our customers the best support possible, including troubleshooting issues and helping manage feature requests.\nLearning everything there is to know about Cognito Forms to help customers successfully build forms and creatively overcome challenges.\nOnboarding new customers quickly and efficiently, while discovering ways to improve our customer experience.\nUsing a helpful attitude and clear communication skills to engage with customers daily.\nHelping prospects and customers find the appropriate support videos, help content, and blog posts to achieve their form-building objectives.\nWhat you should bring to the table\nA bachelor’s degree and 1-2 years of customer-facing experience in a high-tech environment.\nPolite and professional demeanor with excellent written and verbal communication skills.\nExcellent teamwork skills and the ability to perform in a fast-paced, diverse environment with demanding market needs.\nThe ability to remain motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities effectively with a high level of quality.\nA quick learner with a strong technical aptitude.\nPrevious technical support experience.\nWhat you can expect in return\nA competitive salary\nHealth insurance and other benefits\n401k retirement plan with company match\nCompany provided cell phone\n24 paid days off as a new employee\nHybrid work schedule – a mix of in office and work from home\nA relaxed and flexible work environment\nA great team to work with and learn from\nTeam outings and planned get-togethers\nA fun and functional office in the heart of Columbia’s arts and technology district\nJob Type: Full-time\nPay: $25.00 - $28.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible spending account\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nCompensation Package:\nHourly pay\nWork Location: Hybrid remote in Columbia, SC","company":"Cognito Forms","rawCompany":"cognito forms","city":"Columbia","state":"SC","isRemote":false,"isActive":true,"createdAt":"2026-08-07T10:40:07.331Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Technical Support Representative\nWho we are\nCognito is a fast-growing SaaS company empowering users to quickly build forms – and form-driven business solutions – by themselves. No developer necessary.\nWho you are\nWe’re looking to add an ambitious and hardworking Technical Support Representative to help empower our customers in building their custom forms and business solutions.\nThis is a software product support position. This position is different than your typical Customer Support role. This position is best suited for someone with a knack for learning new software and for solving problems. You should enjoy working with people and maintaining a patient and pleasant demeanor with customers. After all, you will be conversing with customers via email to solve complex technical challenges while building rapport with a diverse community of customers all over the world.\nWhat you’ll be doing\nWorking with our team to give our customers the best support possible, including troubleshooting issues and helping manage feature requests.\nLearning everything there is to know about Cognito Forms to help customers successfully build forms and creatively overcome challenges.\nOnboarding new customers quickly and efficiently, while discovering ways to improve our customer experience.\nUsing a helpful attitude and clear communication skills to engage with customers daily.\nHelping prospects and customers find the appropriate support videos, help content, and blog posts to achieve their form-building objectives.\nWhat you should bring to the table\nA bachelor’s degree and 1-2 years of customer-facing experience in a high-tech environment.\nPolite and professional demeanor with excellent written and verbal communication skills.\nExcellent teamwork skills and the ability to perform in a fast-paced, diverse environment with demanding market needs.\nThe ability to remain motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities effectively with a high level of quality.\nA quick learner with a strong technical aptitude.\nPrevious technical support experience.\nWhat you can expect in return\nA competitive salary\nHealth insurance and other benefits\n401k retirement plan with company match\nCompany provided cell phone\n24 paid days off as a new employee\nHybrid work schedule – a mix of in office and work from home\nA relaxed and flexible work environment\nA great team to work with and learn from\nTeam outings and planned get-togethers\nA fun and functional office in the heart of Columbia’s arts and technology district\nJob Type: Full-time\nPay: $25.00 - $28.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible spending account\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nCompensation Package:\nHourly pay\nWork Location: Hybrid remote in Columbia, SC","datePosted":"2026-08-07T10:40:07.331Z","dateModified":"2026-08-07T10:40:07.331Z","hiringOrganization":{"@type":"Organization","name":"Cognito Forms","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"03f73eb6ec4d2ef4115ce494"},"url":"https://jobsearcher.com/jobs/03f73eb6ec4d2ef4115ce494"}}