{"schemaVersion":"jobsearcher.job.v1","id":"03f1d3d8447d0bb186298a7d","url":"https://jobsearcher.com/jobs/03f1d3d8447d0bb186298a7d","canonicalUrl":"https://jobsearcher.com/jobs/03f1d3d8447d0bb186298a7d","title":"Workforce Program Manager, WFS Process Excellence & Transformation","description":"DESCRIPTION\nThis role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations.\n\nKey job responsibilities\n\nDocuments current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements.\nDesigns future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards.\nMaintains up-to-date standard operating procedures (SOPs) and process documentation.\nLeads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network.\nIdentifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed.\nPilots new process designs, measures outcomes, and scales successful changes across the network.\nProactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability.\nAligns stakeholders on process changes, communicating impacts and timelines clearly.\nInfluences field operations, compliance, recruiting, and program stakeholder teams without direct authority.\nTravels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder engagement, and on-the-ground implementation of network improvements.\nManages the Staffing Support Associate (SSA) Program, including the sourcing, onboarding and training design of T1 internal associates to support Pre-Hire Appointments (PHAs).\nOwns short-term and flexible staffing option, including seasonal workforce programs, program design and contract management.\nHandles requisition creation, approvals, and monitoring for seasonal and permanent WFS Field Associates.\nServes as primary system administrator for WFS Field Scheduling, maintaining system integrity, configuration, user access and technical functionality.\n\nBASIC QUALIFICATIONS\nBachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field\n5+ years of HR, talent acquisition, management consulting, or project/program management experience\nExperience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship\nExperience creating and implementing large-scale programs\nExperience in verbal and written communication for executive level leaders\nPREFERRED QUALIFICATIONS\nExperience leading large contingent workforce programs\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, VA, Arlington - 125,800.00 - 170,200.00 USD annually","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Tempe","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-07-19T14:46:48.626Z","occupations":[{"code":"11-3121.00","title":"Human Resources Managers","slug":"human-resources-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"},{"code":"923130","title":"Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)","slug":"administration-of-human-resource-programs-except-education-public-health-and-veterans-affairs-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Program Manager, WFS Process Excellence & Transformation","description":"DESCRIPTION\nThis role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations.\n\nKey job responsibilities\n\nDocuments current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements.\nDesigns future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards.\nMaintains up-to-date standard operating procedures (SOPs) and process documentation.\nLeads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network.\nIdentifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed.\nPilots new process designs, measures outcomes, and scales successful changes across the network.\nProactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability.\nAligns stakeholders on process changes, communicating impacts and timelines clearly.\nInfluences field operations, compliance, recruiting, and program stakeholder teams without direct authority.\nTravels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder engagement, and on-the-ground implementation of network improvements.\nManages the Staffing Support Associate (SSA) Program, including the sourcing, onboarding and training design of T1 internal associates to support Pre-Hire Appointments (PHAs).\nOwns short-term and flexible staffing option, including seasonal workforce programs, program design and contract management.\nHandles requisition creation, approvals, and monitoring for seasonal and permanent WFS Field Associates.\nServes as primary system administrator for WFS Field Scheduling, maintaining system integrity, configuration, user access and technical functionality.\n\nBASIC QUALIFICATIONS\nBachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field\n5+ years of HR, talent acquisition, management consulting, or project/program management experience\nExperience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship\nExperience creating and implementing large-scale programs\nExperience in verbal and written communication for executive level leaders\nPREFERRED QUALIFICATIONS\nExperience leading large contingent workforce programs\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, VA, Arlington - 125,800.00 - 170,200.00 USD annually","datePosted":"2026-07-19T14:46:48.626Z","dateModified":"2026-07-19T14:46:48.626Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tempe","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"03f1d3d8447d0bb186298a7d"},"url":"https://jobsearcher.com/jobs/03f1d3d8447d0bb186298a7d"}}