{"schemaVersion":"jobsearcher.job.v1","id":"03e4a1598724b356c42e9bcb","url":"https://jobsearcher.com/jobs/03e4a1598724b356c42e9bcb","canonicalUrl":"https://jobsearcher.com/jobs/03e4a1598724b356c42e9bcb","title":"Application Developer","description":"Amazon Connect IVR EngineerAs a member of the Contact Center Engineering team, you will be a pioneer of new ideas, features, and products. We are looking for Amazon Connect IVR Engineers who, along with their teammates, can build/prototype new ideas quickly, measure their effectiveness, and assess viability. You will be part of the transformation journey migrating Contact Centers from Legacy to Cloud, working on Amazon Connect and AWS services, designing and building Contact Flows, implementing and driving Process Automation and leveraging DevSecOps best practices.\r\nWhat You Will Do\r\nWork closely with Business on understanding, estimating, design & acceptance of requirements\r\nDesign, Configure and build Amazon Connect Contact Flows\r\nWork and/or Drive resolution of Defects (Usability, Design, Telephony, Connectivity, Network etc.)\r\nEngaging with Partners & Vendors, as required (AWS, NICE, Salesforce etc.)\r\nDevelop application code adhering to coding best practices, quality & security standards\r\nDefining Test Strategy & Test Cases; Automate Test Cases; Execution & Test Reporting\r\nBasic Qualifications\r\nHands-on experience on Amazon Connect and the Cloud IVR Solutions\r\nIn-depth understanding of possible Call Flow Queue Prioritization Strategies, Call Flow Optimizations\r\nIn-dept understanding of Call Back Assist / VHT, In-bound & Outbound Calling, Campaign Strategies\r\nUnderstanding of Contact Center Operations Metrics / OKRs\r\nStrong communication skills in English\r\nRequired Technical Skills\r\n2+ years of hands-on experience developing Contact Flows, Queues, Routing Profiles, Quick Connects\r\n2+ years of experience using Lambda, S3, EC2, Lex, RDS, ElastiCache, DynamoDB, Step Functions\r\n1+ years of hands-on experience on scripting using Terraform\r\n1+ years of hands-on development experience using Python, Node JS, NPM Build & Packaging\r\nExperience with GitLab, Cloudbees, Artifactory\r\nNice To Have\r\nExperience with NICE Engage, NICE Workforce Management, Avaya, Cisco\r\nAmazon API Gateway, API Development\r\nFamiliarization with LucidChart, Draw.","company":"Software Technology","rawCompany":"software technology","city":"Richfield","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-09T01:25:24.453Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Developer","description":"Amazon Connect IVR EngineerAs a member of the Contact Center Engineering team, you will be a pioneer of new ideas, features, and products. We are looking for Amazon Connect IVR Engineers who, along with their teammates, can build/prototype new ideas quickly, measure their effectiveness, and assess viability. You will be part of the transformation journey migrating Contact Centers from Legacy to Cloud, working on Amazon Connect and AWS services, designing and building Contact Flows, implementing and driving Process Automation and leveraging DevSecOps best practices.\r\nWhat You Will Do\r\nWork closely with Business on understanding, estimating, design & acceptance of requirements\r\nDesign, Configure and build Amazon Connect Contact Flows\r\nWork and/or Drive resolution of Defects (Usability, Design, Telephony, Connectivity, Network etc.)\r\nEngaging with Partners & Vendors, as required (AWS, NICE, Salesforce etc.)\r\nDevelop application code adhering to coding best practices, quality & security standards\r\nDefining Test Strategy & Test Cases; Automate Test Cases; Execution & Test Reporting\r\nBasic Qualifications\r\nHands-on experience on Amazon Connect and the Cloud IVR Solutions\r\nIn-depth understanding of possible Call Flow Queue Prioritization Strategies, Call Flow Optimizations\r\nIn-dept understanding of Call Back Assist / VHT, In-bound & Outbound Calling, Campaign Strategies\r\nUnderstanding of Contact Center Operations Metrics / OKRs\r\nStrong communication skills in English\r\nRequired Technical Skills\r\n2+ years of hands-on experience developing Contact Flows, Queues, Routing Profiles, Quick Connects\r\n2+ years of experience using Lambda, S3, EC2, Lex, RDS, ElastiCache, DynamoDB, Step Functions\r\n1+ years of hands-on experience on scripting using Terraform\r\n1+ years of hands-on development experience using Python, Node JS, NPM Build & Packaging\r\nExperience with GitLab, Cloudbees, Artifactory\r\nNice To Have\r\nExperience with NICE Engage, NICE Workforce Management, Avaya, Cisco\r\nAmazon API Gateway, API Development\r\nFamiliarization with LucidChart, Draw.","datePosted":"2026-08-09T01:25:24.453Z","dateModified":"2026-08-09T01:25:24.453Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Richfield","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"03e4a1598724b356c42e9bcb"},"url":"https://jobsearcher.com/jobs/03e4a1598724b356c42e9bcb"}}