{"schemaVersion":"jobsearcher.job.v1","id":"03dbe71d871d6770b7fd2633","url":"https://jobsearcher.com/jobs/03dbe71d871d6770b7fd2633","canonicalUrl":"https://jobsearcher.com/jobs/03dbe71d871d6770b7fd2633","title":"Help Desk Support","description":"Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.\r\nJoin our Technology Team as a Helpdesk Technical Support Specialist located in our Phoenix office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.\r\nThis role will be based in our Phoenix office on a hybrid-basis. This role reports to the Helpdesk Supervisor.\r\nPosition Summary The Helpdesk Technical Support Specialist provides technical support for attorneys and business staff in a 24/7/365 call center environment.\r\nThe Available Shifts For This Position Are 12:00 pm - 10:30pm Thursday, Friday, Saturday and Sunday Phoenix time\r\n12:00 pm - 10:30pm Sunday, Monday, Wednesday and Thursday Phoenix time\r\nKey Responsibilities Resolves complex technical issues at point of contact\r\nUtilizes customer service skills to effectively support a demanding client base\r\nMaintains understanding of and adheres to all departmental procedures including, but not limited to, the Helpdesk SOPs\r\nMeets key performance metrics, including first level resolution, average ticket resolution time, email queue ratio, customer service surveys, and quality assurance review to efficiently and effectively resolve support requests\r\nMay provide on-call support for the Helpdesk\r\nAssists with other department activities as needed, and performs additional duties and responsibilities assigned\r\nWorks overtime as needed\r\nQualifications Skills & Competencies Provides outstanding client service, meets high quality standards for services, and meets or exceeds client expectations\r\nExcellent interpersonal and communication skills (oral and written), including the ability to explain highly technical information in clear, easily understandable terms for non-technical audiences\r\nStrong attention to detail and the ability to multi-task in a fast-changing, high pressure, deadline-oriented environment and meet all established productivity measures\r\nExcellent analytical and critical thinking skills\r\nDemonstrate a high level of proficiency in using Microsoft Office (Outlook, Word, Excel, and PowerPoint)\r\nEducation & Prior Experience Prior experience providing technical support in a call center environment or professional services organization preferred\r\nMicrosoft Office Specialist certification in MS Word and other Office certifications preferred\r\nA+ and Network+ certifications are highly desirable\r\nPrior experience documenting interactions and using an IT ticketing system\r\nFamiliarity with information security protocols and escalating security issues required\r\nGT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.\r\nJ-18808-Ljbffr","company":"Gt Restructuring","rawCompany":"gt restructuring","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:46:13.919Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541110","title":"Offices of Lawyers","slug":"offices-of-lawyers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Support","description":"Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.\r\nJoin our Technology Team as a Helpdesk Technical Support Specialist located in our Phoenix office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.\r\nThis role will be based in our Phoenix office on a hybrid-basis. This role reports to the Helpdesk Supervisor.\r\nPosition Summary The Helpdesk Technical Support Specialist provides technical support for attorneys and business staff in a 24/7/365 call center environment.\r\nThe Available Shifts For This Position Are 12:00 pm - 10:30pm Thursday, Friday, Saturday and Sunday Phoenix time\r\n12:00 pm - 10:30pm Sunday, Monday, Wednesday and Thursday Phoenix time\r\nKey Responsibilities Resolves complex technical issues at point of contact\r\nUtilizes customer service skills to effectively support a demanding client base\r\nMaintains understanding of and adheres to all departmental procedures including, but not limited to, the Helpdesk SOPs\r\nMeets key performance metrics, including first level resolution, average ticket resolution time, email queue ratio, customer service surveys, and quality assurance review to efficiently and effectively resolve support requests\r\nMay provide on-call support for the Helpdesk\r\nAssists with other department activities as needed, and performs additional duties and responsibilities assigned\r\nWorks overtime as needed\r\nQualifications Skills & Competencies Provides outstanding client service, meets high quality standards for services, and meets or exceeds client expectations\r\nExcellent interpersonal and communication skills (oral and written), including the ability to explain highly technical information in clear, easily understandable terms for non-technical audiences\r\nStrong attention to detail and the ability to multi-task in a fast-changing, high pressure, deadline-oriented environment and meet all established productivity measures\r\nExcellent analytical and critical thinking skills\r\nDemonstrate a high level of proficiency in using Microsoft Office (Outlook, Word, Excel, and PowerPoint)\r\nEducation & Prior Experience Prior experience providing technical support in a call center environment or professional services organization preferred\r\nMicrosoft Office Specialist certification in MS Word and other Office certifications preferred\r\nA+ and Network+ certifications are highly desirable\r\nPrior experience documenting interactions and using an IT ticketing system\r\nFamiliarity with information security protocols and escalating security issues required\r\nGT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:46:13.919Z","dateModified":"2026-08-09T00:46:13.919Z","hiringOrganization":{"@type":"Organization","name":"Gt Restructuring","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"03dbe71d871d6770b7fd2633"},"url":"https://jobsearcher.com/jobs/03dbe71d871d6770b7fd2633"}}