{"schemaVersion":"jobsearcher.job.v1","id":"035a34cc36d32beaa35d3f72","url":"https://jobsearcher.com/jobs/035a34cc36d32beaa35d3f72","canonicalUrl":"https://jobsearcher.com/jobs/035a34cc36d32beaa35d3f72","title":"Processing Agent","description":"Job Title: Processing Agent\nCompany: Blue Line Solutions, LLC\nLocation: Chattanooga, TN\nAbout Blue Line Solutions\nBlue Line Solutions is a mission-driven public safety technology company founded by law enforcement professionals to make communities safer through innovative traffic enforcement and intelligence solutions. We partner with law enforcement agencies across the country to improve roadway safety, support community initiatives, and provide exceptional service to our customers and agency partners.\nOur core values include Integrity, Attitude, Accountability, Diligence, Perseverance, and Discipline.\nPosition Summary\nThe Processing Agent serves as a critical link between Blue Line Solutions, law enforcement agencies, and the public. This position is responsible for processing citations, handling inbound and outbound customer calls, collecting citation payments, answering inquiries, and providing exceptional customer service while maintaining accuracy, professionalism, and confidentiality.\nThis role requires employees to balance phone responsibilities and citation processing duties throughout the workday while meeting established quality, productivity, attendance, and customer service expectations.\nEssential Functions\nThe essential functions of this position include, but are not limited to:\nCustomer Service & Phone Support\nHandle inbound and outbound phone calls regarding citations, payments, court information, address updates, and general inquiries.\nProvide professional, courteous, and accurate information to members of the public.\nDe-escalate difficult conversations while maintaining professionalism and empathy.\nProcess citation payments received by phone.\nDocument customer interactions accurately within company systems.\nCitation Processing\nProcess citations accurately and efficiently using company software and systems.\nReview records for completeness and accuracy.\nProcess address updates, payments, correspondence, and related documentation.\nMaintain quality standards while meeting productivity expectations.\nEnsure confidential information is handled appropriately.\nAgency & Internal Support\nCommunicate professionally with law enforcement agencies, Chiefs of Police, government officials, and internal team members.\nAssist with special projects and operational initiatives as assigned.\nSupport Mail Room operations and other departmental functions as needed.\nParticipate in training, meetings, and continuous improvement initiatives.\nPerformance Expectations\nEmployees in this position are expected to:\nMaintain established department standards for productivity, quality, attendance, and customer service.\nSuccessfully perform both phone-related duties and citation-processing responsibilities.\nMeet department performance metrics as established and communicated by management.\nMaintain regular and reliable attendance.\nDemonstrate professionalism and responsiveness when interacting with customers, agencies, and coworkers.\nAdapt to changing workloads, priorities, and operational needs.\nExamples of performance metrics may include productivity, quality, phone availability, call handling expectations, attendance, and overall contribution to departmental goals.\nWork Schedule\nStandard hours are generally Monday through Friday, 8:30 a.m. – 5:00 p.m.\nAdditional hours may occasionally be required based on business needs.\nWork assignments may vary throughout the day based on operational demands.\nPhysical & Mental Requirements\nTo perform the essential functions of this position, employees must be able to:\nUse a computer, keyboard, mouse, telephone, headset, and multiple monitors throughout the workday.\nView and interpret information displayed on computer screens.\nCommunicate effectively by telephone and electronic means.\nSit, stand, walk, and change positions throughout the workday, with or without reasonable accommodation.\nPerform repetitive hand, wrist, and finger movements associated with computer work.\nMaintain focus and attention to detail while performing repetitive administrative tasks.\nManage multiple tasks simultaneously while maintaining accuracy and professionalism.\nWork independently and as part of a team.\nRemain available and engaged during scheduled work hours, except during approved breaks, lunches, accommodations, or approved leave.\nWork Environment\nThis position is performed primarily in an office or approved remote-work environment.\nEmployees may be required to:\nWork at a workstation for extended periods of time.\nUtilize multiple computer monitors and software systems simultaneously.\nAlternate between phone-based responsibilities and computer-based processing work.\nHandle a high volume of customer interactions and administrative tasks.\nEducation & Experience\nRequired\nHigh School Diploma or GED.\nBasic computer proficiency.\nStrong communication and customer service skills.\nPreferred\nPrevious call center, customer service, administrative, or records-processing experience.\nExperience handling confidential information.\nExperience working with government agencies, law enforcement agencies, or public-facing services.\nExperience utilizing payment-processing systems, CRM platforms, or records-management software.\nKey Competencies\nCustomer Service\nCommunication\nProfessionalism\nAttention to Detail\nAccountability\nTime Management\nAdaptability\nProblem Solving\nTeamwork\nConfidentiality\nBenefits\nMedical Insurance\nDental Insurance\nVision Insurance\n401(k)\nPaid Time Off\nPaid Holidays\nAdditional company-sponsored benefits as applicable\nWhy Work at Blue Line Solutions?\nBe part of a mission-driven organization dedicated to saving lives and supporting public safety\nLead and shape a critical function within a growing company\nWork alongside a team that values integrity, accountability, and execution\nPlay a direct role in scaling a company with national impact\nJoin a culture focused on ownership, collaboration, and continuous improvement\nBlue Line Solutions is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.","company":"Bluelinesolutions","rawCompany":"bluelinesolutions","city":"Chattanooga","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-07-23T15:37:53.960Z","occupations":[{"code":"43-4031.00","title":"Court, Municipal, and License Clerks","slug":"court-municipal-and-license-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-6012.00","title":"Legal Secretaries and Administrative Assistants","slug":"legal-secretaries-and-administrative-assistants"}],"industries":[{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"922120","title":"Police Protection","slug":"police-protection"},{"code":"922190","title":"Other Justice, Public Order, and Safety Activities","slug":"other-justice-public-order-and-safety-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Processing Agent","description":"Job Title: Processing Agent\nCompany: Blue Line Solutions, LLC\nLocation: Chattanooga, TN\nAbout Blue Line Solutions\nBlue Line Solutions is a mission-driven public safety technology company founded by law enforcement professionals to make communities safer through innovative traffic enforcement and intelligence solutions. We partner with law enforcement agencies across the country to improve roadway safety, support community initiatives, and provide exceptional service to our customers and agency partners.\nOur core values include Integrity, Attitude, Accountability, Diligence, Perseverance, and Discipline.\nPosition Summary\nThe Processing Agent serves as a critical link between Blue Line Solutions, law enforcement agencies, and the public. This position is responsible for processing citations, handling inbound and outbound customer calls, collecting citation payments, answering inquiries, and providing exceptional customer service while maintaining accuracy, professionalism, and confidentiality.\nThis role requires employees to balance phone responsibilities and citation processing duties throughout the workday while meeting established quality, productivity, attendance, and customer service expectations.\nEssential Functions\nThe essential functions of this position include, but are not limited to:\nCustomer Service & Phone Support\nHandle inbound and outbound phone calls regarding citations, payments, court information, address updates, and general inquiries.\nProvide professional, courteous, and accurate information to members of the public.\nDe-escalate difficult conversations while maintaining professionalism and empathy.\nProcess citation payments received by phone.\nDocument customer interactions accurately within company systems.\nCitation Processing\nProcess citations accurately and efficiently using company software and systems.\nReview records for completeness and accuracy.\nProcess address updates, payments, correspondence, and related documentation.\nMaintain quality standards while meeting productivity expectations.\nEnsure confidential information is handled appropriately.\nAgency & Internal Support\nCommunicate professionally with law enforcement agencies, Chiefs of Police, government officials, and internal team members.\nAssist with special projects and operational initiatives as assigned.\nSupport Mail Room operations and other departmental functions as needed.\nParticipate in training, meetings, and continuous improvement initiatives.\nPerformance Expectations\nEmployees in this position are expected to:\nMaintain established department standards for productivity, quality, attendance, and customer service.\nSuccessfully perform both phone-related duties and citation-processing responsibilities.\nMeet department performance metrics as established and communicated by management.\nMaintain regular and reliable attendance.\nDemonstrate professionalism and responsiveness when interacting with customers, agencies, and coworkers.\nAdapt to changing workloads, priorities, and operational needs.\nExamples of performance metrics may include productivity, quality, phone availability, call handling expectations, attendance, and overall contribution to departmental goals.\nWork Schedule\nStandard hours are generally Monday through Friday, 8:30 a.m. – 5:00 p.m.\nAdditional hours may occasionally be required based on business needs.\nWork assignments may vary throughout the day based on operational demands.\nPhysical & Mental Requirements\nTo perform the essential functions of this position, employees must be able to:\nUse a computer, keyboard, mouse, telephone, headset, and multiple monitors throughout the workday.\nView and interpret information displayed on computer screens.\nCommunicate effectively by telephone and electronic means.\nSit, stand, walk, and change positions throughout the workday, with or without reasonable accommodation.\nPerform repetitive hand, wrist, and finger movements associated with computer work.\nMaintain focus and attention to detail while performing repetitive administrative tasks.\nManage multiple tasks simultaneously while maintaining accuracy and professionalism.\nWork independently and as part of a team.\nRemain available and engaged during scheduled work hours, except during approved breaks, lunches, accommodations, or approved leave.\nWork Environment\nThis position is performed primarily in an office or approved remote-work environment.\nEmployees may be required to:\nWork at a workstation for extended periods of time.\nUtilize multiple computer monitors and software systems simultaneously.\nAlternate between phone-based responsibilities and computer-based processing work.\nHandle a high volume of customer interactions and administrative tasks.\nEducation & Experience\nRequired\nHigh School Diploma or GED.\nBasic computer proficiency.\nStrong communication and customer service skills.\nPreferred\nPrevious call center, customer service, administrative, or records-processing experience.\nExperience handling confidential information.\nExperience working with government agencies, law enforcement agencies, or public-facing services.\nExperience utilizing payment-processing systems, CRM platforms, or records-management software.\nKey Competencies\nCustomer Service\nCommunication\nProfessionalism\nAttention to Detail\nAccountability\nTime Management\nAdaptability\nProblem Solving\nTeamwork\nConfidentiality\nBenefits\nMedical Insurance\nDental Insurance\nVision Insurance\n401(k)\nPaid Time Off\nPaid Holidays\nAdditional company-sponsored benefits as applicable\nWhy Work at Blue Line Solutions?\nBe part of a mission-driven organization dedicated to saving lives and supporting public safety\nLead and shape a critical function within a growing company\nWork alongside a team that values integrity, accountability, and execution\nPlay a direct role in scaling a company with national impact\nJoin a culture focused on ownership, collaboration, and continuous improvement\nBlue Line Solutions is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.","datePosted":"2026-07-23T15:37:53.960Z","dateModified":"2026-07-23T15:37:53.960Z","hiringOrganization":{"@type":"Organization","name":"Bluelinesolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chattanooga","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"035a34cc36d32beaa35d3f72"},"url":"https://jobsearcher.com/jobs/035a34cc36d32beaa35d3f72"}}