Call Center Representative

Company DescriptionHere at Lubbock IPA Management, we are changing the pain journey by treating every patient with an individualized care plan that is just as unique as they are. By reimagining what is needed, and implementing specialized groundbreaking technology, we deliver proven maximum effective results, with minimally invasive pain management procedures.At Lubbock IPA, we are committed to providing jobs that deliver opportunity and growth in a progressive, exciting, and fast-paced work environment. We are committed to serving in fairness, dignity, and respect, and to providing an environment which affords opportunity and success. If you are looking for your next career opportunity, we have one waiting for you in Lubbock, TX!Job SummaryThe Call Center Representative will have core responsibilities in supporting medical office staff and maintaining detailed patient and medical records. Patients, visitors and medical staff will turn to you for information and help with a variety of issues. Our Call Center Representative should be efficient and well-spoken with experience running multiple tasks. If you are patient, computer-savvy and can multitask, we’d like to meet you. Your goal will be to ensure the smooth workflow of our medical facilities, so that our patients receive the best possible care. This fast-paced team-oriented role will commonly work with office staff for collaborative patient satisfaction.Duties And ResponsibilitiesAnswers all inbound patient phone callsAnswers questions and offers information, as requested, to provide patient focused services as an advocate of Lubbock IPA.Documents all phone calls while speaking with patient through the Electronic Medical Record system.Documents and tags the appropriate departments in patient messages.Researches each call by reviewing past exams, prescriptions, and messages before presenting to a provider or management team.Ability to understand the difference between an urgent and minor patient concern.Properly tagging the messages by color while addressing with providers or management team.Process incoming voicemails, re-faxes medical records, and additional administrative projects as assigned.Understand office policies and procedures being able to follow instruction with minimal supervision.Manages the email and IM communication in a timely fashion.Additional task as assigned.QualificationsExperience in a medical office or call center setting(at least one year)Understanding of office practice softwareUnderstanding of medical terminologyHIPAA compliant and sound medical practicesPass a baseline drug test with possible random testing while employed.Ability to multi-task with many duties.Immediate hire needed.Working conditionsAble to sit and stand for long periods of time.Work a full 10 hour work day in an office setting.Must wear appropriate dress code attire according to assigned department.Physical requirementsMinimal lifting required with a maximum of 25 lbs. Walk long distances without assistance. Sit for long periods no greater than 5 hours at one time.Operate office equipment such as fax and copy machine, scanner and multi-line phone system.Working conditionsOperates computers, scanners, telephones, and additional office equipment.Work a full 10 hour shift in an office setting.Must wear appropriate dress code attire in accordance to company policy and procedures.Able to sit and stand for long periods of time.Minimal lifting required with maximum of 50 lbs.Benefits3 Medical plans to choose from2 Dental plans to choose fromA Vision PlanCompany-provided life and accidental death & dismemberment (AD&D) insurance.Options to increase Life and AD&D insurance for yourself and your familyShort-Term DisabilityLong-Term DisabilityTelemedicine, Behavioral Health and medical bill auditing and redirection of medical care via AdvocacyScheduleMonday - Thursday: 07:00 - 05:30Bi-lingual is preferred.We are an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.