{"schemaVersion":"jobsearcher.job.v1","id":"03397fdbebd6b3b249c45b16","url":"https://jobsearcher.com/jobs/03397fdbebd6b3b249c45b16","canonicalUrl":"https://jobsearcher.com/jobs/03397fdbebd6b3b249c45b16","title":"Technical Support Engineer (Remote, West/Mountain)","description":"#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.\nAbout the Role:\nThe Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.\n**This is a remote position which can be performed anywhere in the US- but will be expected to work Mountain or Pacific time zone hours**\nWhat You'll Do:\nYou will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible. You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers. Create the process or troubleshooting documentation in the support of knowledge base. We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.\nWhat You'll Need:\n3+ years of customer support, technical support, system administration or related customer facing role.\nKnowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.\nPassion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.\nAbility to learn new technologies quickly.\nExcellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)\nAbility to work independently with little direct supervision and as a part of a team.\nOutstanding analytical and organizational abilities.\nAbility to remain calm, composed and articulate when dealing with tough customer situations.\nBonus Points:\nExperience supporting Kernel level security solutions.\nExperience supporting hybrid environments.\nExperience supporting security applications such as AV, VPN, Firewall, proxy.\nLinux troubleshooting experience a plus.\nExperience with Splunk.\nExperience with troubleshooting Windows and Mac.\n#LI-Remote\n#LI-RL1\nBenefits of Working at CrowdStrike:\nRemote-first culture\nMarket leader in compensation and equity awards\nCompetitive vacation and flexible working arrangements\nComprehensive and inclusive health benefits\nPhysical and mental wellness programs\nPaid parental leave, including adoption\nA variety of professional development and mentorship opportunities\nOffices with stocked kitchens when you need to fuel innovation and collaboration\nCrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at\nrecruiting@crowdstrike.com\nfor further assistance.\nFind out more about your rights as an applicant.\nCrowdStrike participates in the E-Verify program.\nNotice of E-Verify Participation\nRight to Work\nCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $70,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.\nExpected Close Date of Job Posting is:10-23-2024","company":"CrowdStrike","rawCompany":"crowdstrike","isRemote":true,"isActive":false,"createdAt":"2026-08-15T12:34:33.184Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer (Remote, West/Mountain)","description":"#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.\nAbout the Role:\nThe Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.\n**This is a remote position which can be performed anywhere in the US- but will be expected to work Mountain or Pacific time zone hours**\nWhat You'll Do:\nYou will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible. You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers. Create the process or troubleshooting documentation in the support of knowledge base. We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.\nWhat You'll Need:\n3+ years of customer support, technical support, system administration or related customer facing role.\nKnowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.\nPassion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.\nAbility to learn new technologies quickly.\nExcellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)\nAbility to work independently with little direct supervision and as a part of a team.\nOutstanding analytical and organizational abilities.\nAbility to remain calm, composed and articulate when dealing with tough customer situations.\nBonus Points:\nExperience supporting Kernel level security solutions.\nExperience supporting hybrid environments.\nExperience supporting security applications such as AV, VPN, Firewall, proxy.\nLinux troubleshooting experience a plus.\nExperience with Splunk.\nExperience with troubleshooting Windows and Mac.\n#LI-Remote\n#LI-RL1\nBenefits of Working at CrowdStrike:\nRemote-first culture\nMarket leader in compensation and equity awards\nCompetitive vacation and flexible working arrangements\nComprehensive and inclusive health benefits\nPhysical and mental wellness programs\nPaid parental leave, including adoption\nA variety of professional development and mentorship opportunities\nOffices with stocked kitchens when you need to fuel innovation and collaboration\nCrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at\nrecruiting@crowdstrike.com\nfor further assistance.\nFind out more about your rights as an applicant.\nCrowdStrike participates in the E-Verify program.\nNotice of E-Verify Participation\nRight to Work\nCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $70,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.\nExpected Close Date of Job Posting is:10-23-2024","datePosted":"2026-08-15T12:34:33.184Z","dateModified":"2026-08-15T12:34:33.184Z","hiringOrganization":{"@type":"Organization","name":"CrowdStrike","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"03397fdbebd6b3b249c45b16"},"url":"https://jobsearcher.com/jobs/03397fdbebd6b3b249c45b16"}}