{"schemaVersion":"jobsearcher.job.v1","id":"02f7d0aa07cb38596f54c187","url":"https://jobsearcher.com/jobs/02f7d0aa07cb38596f54c187","canonicalUrl":"https://jobsearcher.com/jobs/02f7d0aa07cb38596f54c187","title":"Sample Order Support Coordinator","description":"Sample Order Support Coordinator\n\nLocation:\n\nRockmart, GA, US, 30153-0487\n\nFor 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality - from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology - and our present innovations are shaping tomorrow's.\nWhatever the future holds, you can be sure that Murata will be a part of it.\nWhy Consider This Job Opportunity\nThe Sample Order Support Coordinator ensures high level customer satisfaction for assigned accounts and serves as a liaison among customers, marketing, sales, logistics, finance, and manufacturing. This position maintains the accuracy and integrity of customer and factory order activity, proactively managing sample fulfillment, and supporting on-time delivery. The Sample Coordinator resolves order-related questions, discrepancies, and delays through timely communication and cross-functional coordination.\nThe Sample Order Support Coordinator supports the objective of 100% customer satisfaction across the assigned account base, recognizing Murata's Sales Representatives as internal customers supporting design activities. This position maintains efficient, accurate, and compliant sample and product order processes, supporting customer-specific requirements and system updates.\nWorkplace Policy\nHybrid from Rockmart, GA\nWhat To Expect (Essential Job Responsibilities)\nUtilize Murata's Global Supply System (GSS) and Global Sample Request System (GSR) to enter, maintain, and manage customer demand, sample requests, and related order activity in the system.\nCreate, release, and monitor firm customer orders and factory orders.\nMonitor and manage customer backlogs, including backlog review, expedites, updates, cancellations, and refunds when applicable.\nProcess order changes and cancellations while maintaining accurate customer order information.\nEnsure all orders and requests are tracked, updated, and processed accurately from entry through completion.\nFollow established order routing and inventory management procedures to support accurate fulfillment and inventory usage.\nManage shipping routes which include irregular shipments, direct shipments, drop-ship requests, and additional customer-specific fulfillment requests.\nCommunicate and collaborate with local and international teams supporting factory expectations, requirements, and open questions needed to complete customer and sample requests.\nComply with customer shipping instructions, shipping consistency requirements, sensitive list requirements, export-related procedures, and company policies.\nProcess chargeable orders based on billing type to procure product for sample quantities. Complete order processes can include tax requirements as well as receipt of goods and invoicing when required, maintaining accurate and current records.\nMaintain Customer Cost File (CCF) and Article Registration (ARS) records when applicable.\nProvide monthly or quarterly status communication to management when applicable.\nInitiate article registrations with the factory, including requesting drawings and Article, application, or customer specific forms (Ref-Only) as needed.\nNavigate Japan Spirits for data sourcing when needed.\nTrack registration status, resolve part number issues, and respond to factory requests in a timely manner.\n\nMiscellaneous Job Responsibilities\nCoordinate credit card orders directly with customers and maintain supporting order documentation.\nPartner with Finance to ensure credit card billing is processed accurately and timely.\nWork with Finance to support streamlined processing and resolve billing or receiving questions.\nProvide timely updates on order status, pricing, shipment issues, discrepancies, delays, and other order-related concerns.\nMaintain working knowledge of the Sample America platform, including system navigation, pass-through requirements, request processing, and user inquiry support.\nPerform timely updates within the system to manage and support user registration requests and inquiries.\nSupport platform and process enhancements by sharing operational feedback that helps streamline sample request processing.\nMaintain current documentation for processes related to sample processing, billing, order entry, order management, and receiving.\nEnsure records are complete, accurate, and up to date for customer orders, factory orders, billing, invoicing, and receiving activity.\nEnsure compliance with export regulations, customer requirements, shipping procedures, and company policies.\nMonitor requests to ship outside of North America and route questions through appropriate internal channels when required.\nCoordinate with finance, sales representatives, customers, and logistics for product returns, recalls, or other post-order actions.\nManage ad-hoc sample requests and inquiries, ensuring timely, appropriate, and customer-focused responses.\nServe as a knowledgeable resource for processing activities within Sample America and related sample management processes.\nPerform other job-related responsibilities and duties as needed.\n\nWhat Is Required (Qualifications)\nHigh School Diploma or GED.\nExperience in customer service, planning, sales operations, logistics, sample management, or order management.\nDemonstrated ability to manage customer orders, factory orders, backlog activity, shipment requests, invoicing, receiving, and related system updates.\nStrong proficiency in Microsoft Word and Excel.\nStrong judgment and effective problem-solving skills with the ability to analyze situations and propose solutions with the consistent goal of continuous improvement.\nStrong interpersonal, collaboration, and communication skills with the ability to contribute positively in a team-oriented environment.\nWell-developed facilitation skills for collaboration across individuals from diverse cultural and professional backgrounds.\nHigh attention to detail, strong organizational skills, and a results-driven approach to managing multiple priorities.\nAbility to respond with urgency, adjust quickly to changing priorities and workloads, and perform effectively in a fast-paced, dynamic environment.\nCustomer-focused mindset with the ability to deliver outcomes that benefit both the customer and Murata Electronics.\n\nHow To Stand Out (Preferred Qualifications)\nBachelor's Degree preferred.\nExperience with order management systems such as Oracle, SAP, or JD Edwards.\n\nPerks\nComprehensive benefits package including medical, dental, and vision insurance.\nGenerous Paid Time Off including paid holidays and floating holidays.\n401(k) employer match on retirement planning.\nHybrid working schedule for eligible positions.\nTuition reimbursement on approved programs.\nFlexible and health spending accounts.\nTalent Development program.\n\nImagine the possibilities as a member of Murata'sinnovative global team.\nBe an innovator - Join Murata!\n\nMurata offers competitive compensation andcomprehensive benefits.\n\nEqual Opportunity/Affirmative Action Employer -M/F/Disabilities/Veteran s\nAdditional Position Information:","company":"Murata Electronics","rawCompany":"murata electronics","city":"Rockmart","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-06-28T03:37:54.590Z","occupations":[{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"43-5071.00","title":"Shipping, Receiving, and Inventory Clerks","slug":"shipping-receiving-and-inventory-clerks"}],"industries":[{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"541870","title":"Advertising Material Distribution Services","slug":"advertising-material-distribution-services"},{"code":"334513","title":"Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables","slug":"instruments-and-related-products-manufacturing-for-measuring-displaying-and-controlling-industrial-process-variables"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sample Order Support Coordinator","description":"Sample Order Support Coordinator\n\nLocation:\n\nRockmart, GA, US, 30153-0487\n\nFor 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality - from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology - and our present innovations are shaping tomorrow's.\nWhatever the future holds, you can be sure that Murata will be a part of it.\nWhy Consider This Job Opportunity\nThe Sample Order Support Coordinator ensures high level customer satisfaction for assigned accounts and serves as a liaison among customers, marketing, sales, logistics, finance, and manufacturing. This position maintains the accuracy and integrity of customer and factory order activity, proactively managing sample fulfillment, and supporting on-time delivery. The Sample Coordinator resolves order-related questions, discrepancies, and delays through timely communication and cross-functional coordination.\nThe Sample Order Support Coordinator supports the objective of 100% customer satisfaction across the assigned account base, recognizing Murata's Sales Representatives as internal customers supporting design activities. This position maintains efficient, accurate, and compliant sample and product order processes, supporting customer-specific requirements and system updates.\nWorkplace Policy\nHybrid from Rockmart, GA\nWhat To Expect (Essential Job Responsibilities)\nUtilize Murata's Global Supply System (GSS) and Global Sample Request System (GSR) to enter, maintain, and manage customer demand, sample requests, and related order activity in the system.\nCreate, release, and monitor firm customer orders and factory orders.\nMonitor and manage customer backlogs, including backlog review, expedites, updates, cancellations, and refunds when applicable.\nProcess order changes and cancellations while maintaining accurate customer order information.\nEnsure all orders and requests are tracked, updated, and processed accurately from entry through completion.\nFollow established order routing and inventory management procedures to support accurate fulfillment and inventory usage.\nManage shipping routes which include irregular shipments, direct shipments, drop-ship requests, and additional customer-specific fulfillment requests.\nCommunicate and collaborate with local and international teams supporting factory expectations, requirements, and open questions needed to complete customer and sample requests.\nComply with customer shipping instructions, shipping consistency requirements, sensitive list requirements, export-related procedures, and company policies.\nProcess chargeable orders based on billing type to procure product for sample quantities. Complete order processes can include tax requirements as well as receipt of goods and invoicing when required, maintaining accurate and current records.\nMaintain Customer Cost File (CCF) and Article Registration (ARS) records when applicable.\nProvide monthly or quarterly status communication to management when applicable.\nInitiate article registrations with the factory, including requesting drawings and Article, application, or customer specific forms (Ref-Only) as needed.\nNavigate Japan Spirits for data sourcing when needed.\nTrack registration status, resolve part number issues, and respond to factory requests in a timely manner.\n\nMiscellaneous Job Responsibilities\nCoordinate credit card orders directly with customers and maintain supporting order documentation.\nPartner with Finance to ensure credit card billing is processed accurately and timely.\nWork with Finance to support streamlined processing and resolve billing or receiving questions.\nProvide timely updates on order status, pricing, shipment issues, discrepancies, delays, and other order-related concerns.\nMaintain working knowledge of the Sample America platform, including system navigation, pass-through requirements, request processing, and user inquiry support.\nPerform timely updates within the system to manage and support user registration requests and inquiries.\nSupport platform and process enhancements by sharing operational feedback that helps streamline sample request processing.\nMaintain current documentation for processes related to sample processing, billing, order entry, order management, and receiving.\nEnsure records are complete, accurate, and up to date for customer orders, factory orders, billing, invoicing, and receiving activity.\nEnsure compliance with export regulations, customer requirements, shipping procedures, and company policies.\nMonitor requests to ship outside of North America and route questions through appropriate internal channels when required.\nCoordinate with finance, sales representatives, customers, and logistics for product returns, recalls, or other post-order actions.\nManage ad-hoc sample requests and inquiries, ensuring timely, appropriate, and customer-focused responses.\nServe as a knowledgeable resource for processing activities within Sample America and related sample management processes.\nPerform other job-related responsibilities and duties as needed.\n\nWhat Is Required (Qualifications)\nHigh School Diploma or GED.\nExperience in customer service, planning, sales operations, logistics, sample management, or order management.\nDemonstrated ability to manage customer orders, factory orders, backlog activity, shipment requests, invoicing, receiving, and related system updates.\nStrong proficiency in Microsoft Word and Excel.\nStrong judgment and effective problem-solving skills with the ability to analyze situations and propose solutions with the consistent goal of continuous improvement.\nStrong interpersonal, collaboration, and communication skills with the ability to contribute positively in a team-oriented environment.\nWell-developed facilitation skills for collaboration across individuals from diverse cultural and professional backgrounds.\nHigh attention to detail, strong organizational skills, and a results-driven approach to managing multiple priorities.\nAbility to respond with urgency, adjust quickly to changing priorities and workloads, and perform effectively in a fast-paced, dynamic environment.\nCustomer-focused mindset with the ability to deliver outcomes that benefit both the customer and Murata Electronics.\n\nHow To Stand Out (Preferred Qualifications)\nBachelor's Degree preferred.\nExperience with order management systems such as Oracle, SAP, or JD Edwards.\n\nPerks\nComprehensive benefits package including medical, dental, and vision insurance.\nGenerous Paid Time Off including paid holidays and floating holidays.\n401(k) employer match on retirement planning.\nHybrid working schedule for eligible positions.\nTuition reimbursement on approved programs.\nFlexible and health spending accounts.\nTalent Development program.\n\nImagine the possibilities as a member of Murata'sinnovative global team.\nBe an innovator - Join Murata!\n\nMurata offers competitive compensation andcomprehensive benefits.\n\nEqual Opportunity/Affirmative Action Employer -M/F/Disabilities/Veteran s\nAdditional Position Information:","datePosted":"2026-06-28T03:37:54.590Z","dateModified":"2026-06-28T03:37:54.590Z","hiringOrganization":{"@type":"Organization","name":"Murata Electronics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Rockmart","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"02f7d0aa07cb38596f54c187"},"url":"https://jobsearcher.com/jobs/02f7d0aa07cb38596f54c187"}}