{"schemaVersion":"jobsearcher.job.v1","id":"02da21caa3d45a2e27ee384e","url":"https://jobsearcher.com/jobs/02da21caa3d45a2e27ee384e","canonicalUrl":"https://jobsearcher.com/jobs/02da21caa3d45a2e27ee384e","title":"Operations Manager","description":"Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.\nA Day in the Life:\nThe essential functions of this role are as follows:\nDevelop and maintain effective relationships with internal and external customers to understand issues relating to technology, admissions, and academics and provide solutions for improving student experiences and exercising mitigation plans.\nConstantly evaluate and develop new processes to enhance the efficiency and effectiveness of the university partnership and the student experience as well as administer the application of best practices across partnerships.\nOversee the management of day-to-day operational issues for new and continuing clients.\nCreate and maintain partner program database which outlines standard operating procedures for specific university partnerships.\nConsistently organize and create a structure for the communication of changes/updates to all stakeholders.\nHelp develop and maintain ownership for process flows outlining student experience.\nEnsure that data integration efforts with university partnerships are kept up to date with accurate data\nOwn the development of necessary training and on-going education sessions to ensure all departments and representatives are kept informed of program information in order to successfully, accurately, and efficiently communicate this information to prospective and continuing students.\nWhat You’ll Need for Success:\nYou must meet the following requirements to be considered for employment:\nBachelor’s Degree in Marketing/Communications, Business or other relative disciplines\nOperations experience in higher education or higher ed technology is required\n8+ years of combined experience in client relationship management, account management, project management, and/or operations management in Higher Ed\nAdvanced functional process knowledge of one or more Higher Ed student information systems\nFamiliarity with call center operations & technology and working knowledge of Customer Relations Management (CRM) software.\nStrong verbal and written communication skills plus experienced presentation skills with the ability to create data-rich material and share publicly in narrative formats to impact positive change\nAbility to communicate with a cross-functional team that is geographically dispersed and of different professional backgrounds in Higher Ed (i.e. University Administration, Admissions Office, Technology, etc.)\nAbility to thrive in a rapidly growing and changing company that requires high levels of flexibility and versatility\nAbility to travel to partner-sites (up to 25%)\nRisepoint is an equal opportunity employer and supports a diverse and inclusive workforce.\nRisepoint offers the following comprehensive benefits:\n18 days PTO + Winter Shutdown\n12 designated holidays + 1 floating holiday\nMedical – four options\nDental\nVision\nLife & Disability (company paid)\nFlexible Spending Account & Health Savings Account\nRetirement plan with company match\nMaternity / Paternity / Parental Leave (company paid)\nVolunteer Time Off\nSupplemental Benefits:\nWellness program\nAlternative medicine options\nPet discounts\nAccident, Critical Illness and Hospital Indemnity\nPersonal and Professional Development:\nContinuous Professional and Leadership Development Programs\nTuition Reimbursement for employees and their dependents\nRewards & Recognition programs\nRisepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.","company":"Risepoint","rawCompany":"risepoint","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:16:23.670Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9033.00","title":"Education Administrators, Postsecondary","slug":"education-administrators-postsecondary"},{"code":"11-9039.00","title":"Education Administrators, All Other","slug":"education-administrators-all-other"}],"industries":[{"code":"611310","title":"Colleges, Universities, and Professional Schools","slug":"colleges-universities-and-professional-schools"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.\nA Day in the Life:\nThe essential functions of this role are as follows:\nDevelop and maintain effective relationships with internal and external customers to understand issues relating to technology, admissions, and academics and provide solutions for improving student experiences and exercising mitigation plans.\nConstantly evaluate and develop new processes to enhance the efficiency and effectiveness of the university partnership and the student experience as well as administer the application of best practices across partnerships.\nOversee the management of day-to-day operational issues for new and continuing clients.\nCreate and maintain partner program database which outlines standard operating procedures for specific university partnerships.\nConsistently organize and create a structure for the communication of changes/updates to all stakeholders.\nHelp develop and maintain ownership for process flows outlining student experience.\nEnsure that data integration efforts with university partnerships are kept up to date with accurate data\nOwn the development of necessary training and on-going education sessions to ensure all departments and representatives are kept informed of program information in order to successfully, accurately, and efficiently communicate this information to prospective and continuing students.\nWhat You’ll Need for Success:\nYou must meet the following requirements to be considered for employment:\nBachelor’s Degree in Marketing/Communications, Business or other relative disciplines\nOperations experience in higher education or higher ed technology is required\n8+ years of combined experience in client relationship management, account management, project management, and/or operations management in Higher Ed\nAdvanced functional process knowledge of one or more Higher Ed student information systems\nFamiliarity with call center operations & technology and working knowledge of Customer Relations Management (CRM) software.\nStrong verbal and written communication skills plus experienced presentation skills with the ability to create data-rich material and share publicly in narrative formats to impact positive change\nAbility to communicate with a cross-functional team that is geographically dispersed and of different professional backgrounds in Higher Ed (i.e. University Administration, Admissions Office, Technology, etc.)\nAbility to thrive in a rapidly growing and changing company that requires high levels of flexibility and versatility\nAbility to travel to partner-sites (up to 25%)\nRisepoint is an equal opportunity employer and supports a diverse and inclusive workforce.\nRisepoint offers the following comprehensive benefits:\n18 days PTO + Winter Shutdown\n12 designated holidays + 1 floating holiday\nMedical – four options\nDental\nVision\nLife & Disability (company paid)\nFlexible Spending Account & Health Savings Account\nRetirement plan with company match\nMaternity / Paternity / Parental Leave (company paid)\nVolunteer Time Off\nSupplemental Benefits:\nWellness program\nAlternative medicine options\nPet discounts\nAccident, Critical Illness and Hospital Indemnity\nPersonal and Professional Development:\nContinuous Professional and Leadership Development Programs\nTuition Reimbursement for employees and their dependents\nRewards & Recognition programs\nRisepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.","datePosted":"2026-04-12T21:16:23.670Z","dateModified":"2026-04-12T21:16:23.670Z","hiringOrganization":{"@type":"Organization","name":"Risepoint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"02da21caa3d45a2e27ee384e"},"url":"https://jobsearcher.com/jobs/02da21caa3d45a2e27ee384e"}}