{"schemaVersion":"jobsearcher.job.v1","id":"02a97d23ae287f0e8cbb63af","url":"https://jobsearcher.com/jobs/02a97d23ae287f0e8cbb63af","canonicalUrl":"https://jobsearcher.com/jobs/02a97d23ae287f0e8cbb63af","title":"Client Experience Coordinator","description":"Position Overview\nWatercrest Custom Pools is seeking a highly organized and customer-focused Client Experience Coordinator to deliver an exceptional experience for homeowners throughout their custom pool and outdoor living projects. This fully remote position serves as the primary non-technical point of contact for clients, coordinating communication, scheduling appointments, tracking project milestones, and ensuring homeowners remain informed from consultation through project completion.\nThe ideal candidate is an excellent communicator who enjoys building relationships, managing multiple priorities, and creating a seamless customer experience while supporting internal project teams.\nKey Responsibilities\nClient Experience Management\nServe as the primary contact for homeowners throughout the project lifecycle via phone, email, text, and virtual meetings.\nBuild positive relationships by providing timely updates, answering non-technical questions, and ensuring consistent communication.\nDeliver a professional and personalized customer experience from initial consultation through final project completion.\nEscalate construction, engineering, permitting, or technical questions to the appropriate internal specialists.\nProject Coordination\nSchedule consultations, design meetings, virtual appointments, site visits, inspections, and project milestone reviews.\nCoordinate communication between homeowners, designers, project managers, construction teams, and administrative staff.\nMonitor project timelines and proactively communicate scheduling updates or project changes.\nAssist with organizing project documentation and homeowner records.\nAdministrative Operations\nMaintain accurate customer information within CRM and project management platforms.\nUpdate project notes, communication logs, scheduling records, and service documentation.\nPrepare customer correspondence, welcome materials, project checklists, and informational resources.\nGenerate reports related to customer satisfaction, project status, and engagement metrics.\nCustomer Support\nRespond promptly to customer inquiries while maintaining a high level of professionalism and empathy.\nConduct follow-up calls after major project milestones to ensure customer satisfaction.\nCollect customer feedback and recommend improvements that enhance the overall client experience.\nAssist in resolving routine service concerns through collaboration with internal departments.\nCross-Functional Collaboration\nWork closely with sales, design, project management, construction, accounting, and operations teams.\nSupport workflow improvements that enhance efficiency and customer satisfaction.\nParticipate in team meetings and contribute ideas for improving internal processes and communication.\nAssist with additional administrative projects as assigned.\nQualifications\nRequired\nHigh school diploma or equivalent.\nMinimum 2 years of experience in customer service, client success, project coordination, hospitality, office administration, construction administration, scheduling, property management, or administrative support.\nExcellent verbal and written communication skills.\nStrong organizational, multitasking, and problem-solving abilities.\nAbility to manage multiple client relationships simultaneously while maintaining attention to detail.\nAbility to work independently in a fully remote environment.\nProficiency with Microsoft Office, Google Workspace, CRM software, project management platforms, scheduling systems, and virtual collaboration tools.\nPreferred\nAssociate's or Bachelor's degree in Business Administration, Communications, Project Management, Marketing, or a related field.\nExperience supporting home improvement, construction, remodeling, landscaping, pool construction, interior design, or real estate businesses.\nFamiliarity with CRM platforms, project scheduling software, customer service systems, or document management applications.\nPrevious remote work experience.\nCore Competencies\nClient relationship management\nCustomer experience\nProject coordination\nCommunication\nAdministrative support\nOrganization\nTime management\nProblem-solving\nCollaboration\nAttention to detail\nPay: $24.91 - $30.00 per hour\nBenefits:\n401(k)\n401(k) matching\nFlexible schedule\nHealth insurance\nPaid time off\nPaid training\nProfessional development assistance\nRetirement plan\nWork from home\nWork Location: Remote","company":"Watercrest Custom Pools","rawCompany":"watercrest custom pools","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T00:13:46.253Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"561790","title":"Other Services to Buildings and Dwellings","slug":"other-services-to-buildings-and-dwellings"},{"code":"236118","title":"Residential Remodelers","slug":"residential-remodelers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Experience Coordinator","description":"Position Overview\nWatercrest Custom Pools is seeking a highly organized and customer-focused Client Experience Coordinator to deliver an exceptional experience for homeowners throughout their custom pool and outdoor living projects. This fully remote position serves as the primary non-technical point of contact for clients, coordinating communication, scheduling appointments, tracking project milestones, and ensuring homeowners remain informed from consultation through project completion.\nThe ideal candidate is an excellent communicator who enjoys building relationships, managing multiple priorities, and creating a seamless customer experience while supporting internal project teams.\nKey Responsibilities\nClient Experience Management\nServe as the primary contact for homeowners throughout the project lifecycle via phone, email, text, and virtual meetings.\nBuild positive relationships by providing timely updates, answering non-technical questions, and ensuring consistent communication.\nDeliver a professional and personalized customer experience from initial consultation through final project completion.\nEscalate construction, engineering, permitting, or technical questions to the appropriate internal specialists.\nProject Coordination\nSchedule consultations, design meetings, virtual appointments, site visits, inspections, and project milestone reviews.\nCoordinate communication between homeowners, designers, project managers, construction teams, and administrative staff.\nMonitor project timelines and proactively communicate scheduling updates or project changes.\nAssist with organizing project documentation and homeowner records.\nAdministrative Operations\nMaintain accurate customer information within CRM and project management platforms.\nUpdate project notes, communication logs, scheduling records, and service documentation.\nPrepare customer correspondence, welcome materials, project checklists, and informational resources.\nGenerate reports related to customer satisfaction, project status, and engagement metrics.\nCustomer Support\nRespond promptly to customer inquiries while maintaining a high level of professionalism and empathy.\nConduct follow-up calls after major project milestones to ensure customer satisfaction.\nCollect customer feedback and recommend improvements that enhance the overall client experience.\nAssist in resolving routine service concerns through collaboration with internal departments.\nCross-Functional Collaboration\nWork closely with sales, design, project management, construction, accounting, and operations teams.\nSupport workflow improvements that enhance efficiency and customer satisfaction.\nParticipate in team meetings and contribute ideas for improving internal processes and communication.\nAssist with additional administrative projects as assigned.\nQualifications\nRequired\nHigh school diploma or equivalent.\nMinimum 2 years of experience in customer service, client success, project coordination, hospitality, office administration, construction administration, scheduling, property management, or administrative support.\nExcellent verbal and written communication skills.\nStrong organizational, multitasking, and problem-solving abilities.\nAbility to manage multiple client relationships simultaneously while maintaining attention to detail.\nAbility to work independently in a fully remote environment.\nProficiency with Microsoft Office, Google Workspace, CRM software, project management platforms, scheduling systems, and virtual collaboration tools.\nPreferred\nAssociate's or Bachelor's degree in Business Administration, Communications, Project Management, Marketing, or a related field.\nExperience supporting home improvement, construction, remodeling, landscaping, pool construction, interior design, or real estate businesses.\nFamiliarity with CRM platforms, project scheduling software, customer service systems, or document management applications.\nPrevious remote work experience.\nCore Competencies\nClient relationship management\nCustomer experience\nProject coordination\nCommunication\nAdministrative support\nOrganization\nTime management\nProblem-solving\nCollaboration\nAttention to detail\nPay: $24.91 - $30.00 per hour\nBenefits:\n401(k)\n401(k) matching\nFlexible schedule\nHealth insurance\nPaid time off\nPaid training\nProfessional development assistance\nRetirement plan\nWork from home\nWork Location: Remote","datePosted":"2026-08-05T00:13:46.253Z","dateModified":"2026-08-05T00:13:46.253Z","hiringOrganization":{"@type":"Organization","name":"Watercrest Custom Pools","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"02a97d23ae287f0e8cbb63af"},"url":"https://jobsearcher.com/jobs/02a97d23ae287f0e8cbb63af"}}