{"schemaVersion":"jobsearcher.job.v1","id":"02a46bf090dd448cb2edc552","url":"https://jobsearcher.com/jobs/02a46bf090dd448cb2edc552","canonicalUrl":"https://jobsearcher.com/jobs/02a46bf090dd448cb2edc552","title":"Supervisor, Customer Support","description":"Customer Support Supervisor The Customer Support Supervisor is responsible for managing a team of customer support representatives in a fast-paced, technology-driven environment. The role requires a results-oriented leader who is committed to delivering exceptional customer service, driving operational efficiency, and supporting team members to reach their full potential. This role combines leadership, customer experience management, process optimization, and financial oversight to ensure that customer support functions are aligned with business goals.\nCore Responsibilities Financial: Manage department resources effectively and within budgetary constraints, focusing on cost reduction without compromising service quality.\nCustomer: Ensure team members consistently meet or exceed customer expectations for responsiveness, quality of service, and issue resolution. Aim for high Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) ratings.\nBusiness Process: Continuously evaluate and refine support workflows, tools, and systems to improve service quality, speed, and consistency. Drive initiatives for reducing response times, improving first-call resolution, and optimizing issue resolution paths.\nLearning and Development: Lead, coach, and motivate the customer support team. Promote a culture of teamwork, accountability, and continuous improvement.\nQualifications Bachelor's degree in Business Administration, Communications, Engineering, or a related field (preferred).\n3+ years of experience in customer support, with at least 1 year in a leadership or supervisory role.\nFamiliarity with CRM systems, customer support software, and ticketing systems.\nExcellent communication, coaching, and interpersonal skills.\nAnalytical mindset with the ability to interpret data and make informed decisions.\nSkills/Competencies Strong focus on understanding and meeting customer needs. Ability to lead a team that places customer satisfaction as a top priority.\nStrong analytical skills with the ability to resolve complex customer issues quickly and effectively.\nAbility to inspire and lead a team, fostering a collaborative, results-driven culture. Skilled in coaching, mentoring, and developing talent.\nStrong decision-making skills and the ability to take ownership of outcomes. Comfortable holding team members accountable while providing constructive feedback.\nAbility to manage through change and adapt to evolving business needs in a fast-paced environment. Excellent time management and prioritization skills.\nAbout KORE VISION: To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.\nMISSION: To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.\nKORE VALUES:\nCustomer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.\nBe the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.\nOwn the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we're frugal where it makes sense.\nGrit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.\nChallenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we're all on the same team.\nOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nWorking Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.\nKORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.","company":"Kore Wireless","rawCompany":"kore wireless","city":"Floweree","state":"MT","isRemote":false,"isActive":false,"createdAt":"2026-06-28T03:19:50.642Z","occupations":[{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Supervisor, Customer Support","description":"Customer Support Supervisor The Customer Support Supervisor is responsible for managing a team of customer support representatives in a fast-paced, technology-driven environment. The role requires a results-oriented leader who is committed to delivering exceptional customer service, driving operational efficiency, and supporting team members to reach their full potential. This role combines leadership, customer experience management, process optimization, and financial oversight to ensure that customer support functions are aligned with business goals.\nCore Responsibilities Financial: Manage department resources effectively and within budgetary constraints, focusing on cost reduction without compromising service quality.\nCustomer: Ensure team members consistently meet or exceed customer expectations for responsiveness, quality of service, and issue resolution. Aim for high Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) ratings.\nBusiness Process: Continuously evaluate and refine support workflows, tools, and systems to improve service quality, speed, and consistency. Drive initiatives for reducing response times, improving first-call resolution, and optimizing issue resolution paths.\nLearning and Development: Lead, coach, and motivate the customer support team. Promote a culture of teamwork, accountability, and continuous improvement.\nQualifications Bachelor's degree in Business Administration, Communications, Engineering, or a related field (preferred).\n3+ years of experience in customer support, with at least 1 year in a leadership or supervisory role.\nFamiliarity with CRM systems, customer support software, and ticketing systems.\nExcellent communication, coaching, and interpersonal skills.\nAnalytical mindset with the ability to interpret data and make informed decisions.\nSkills/Competencies Strong focus on understanding and meeting customer needs. Ability to lead a team that places customer satisfaction as a top priority.\nStrong analytical skills with the ability to resolve complex customer issues quickly and effectively.\nAbility to inspire and lead a team, fostering a collaborative, results-driven culture. Skilled in coaching, mentoring, and developing talent.\nStrong decision-making skills and the ability to take ownership of outcomes. Comfortable holding team members accountable while providing constructive feedback.\nAbility to manage through change and adapt to evolving business needs in a fast-paced environment. Excellent time management and prioritization skills.\nAbout KORE VISION: To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.\nMISSION: To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.\nKORE VALUES:\nCustomer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.\nBe the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.\nOwn the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we're frugal where it makes sense.\nGrit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.\nChallenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we're all on the same team.\nOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nWorking Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.\nKORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.","datePosted":"2026-06-28T03:19:50.642Z","dateModified":"2026-06-28T03:19:50.642Z","hiringOrganization":{"@type":"Organization","name":"Kore Wireless","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Floweree","addressRegion":"MT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"02a46bf090dd448cb2edc552"},"url":"https://jobsearcher.com/jobs/02a46bf090dd448cb2edc552"}}