{"schemaVersion":"jobsearcher.job.v1","id":"0291b20cecb4e7f84f3b4aa1","url":"https://jobsearcher.com/jobs/0291b20cecb4e7f84f3b4aa1","canonicalUrl":"https://jobsearcher.com/jobs/0291b20cecb4e7f84f3b4aa1","title":"Information Technology Support Technician","description":"IT Support Technician IIILocation: Dallas, TX (Onsite)Employment Type: Full-TimeWe're partnering with a well-established, growing organization seeking an experienced IT Support Technician III to join its enterprise IT team. This role is ideal for someone who enjoys solving complex technical issues, mentoring junior technicians, and serving as an escalation point for enterprise support. If you're looking for an environment where you'll have visibility, autonomy, and the opportunity to work across a broad range of technologies, we'd love to talk.What You'll DoServe as the Tier III escalation point for complex desktop, laptop, mobile device, and application support issues.Troubleshoot hardware, software, networking, and operating system problems in a Windows enterprise environment.Support Microsoft 365, Active Directory, Azure AD/Entra ID, VPN, printers, and endpoint management technologies.Install, configure, and maintain workstations, peripherals, and enterprise software.Document issues, resolutions, and technical procedures while contributing to process improvements. Partner with infrastructure, cybersecurity, and application teams to resolve enterprise-wide issues.Mentor junior support technicians and share technical knowledge across the team.Participate in IT projects including hardware refreshes, technology deployments, and office expansions.What We're Looking For5+ years of IT support experience with increasing technical responsibility.Strong troubleshooting skills across Windows operating systems and Microsoft technologies.Experience supporting Microsoft 365, Active Directory, networking fundamentals, and endpoint devices.Excellent customer service and communication skillsAbility to prioritize multiple issues in a fast-paced environment.Experience with ticketing systems and ITIL best practices is a plus.Preferred ExperienceAzure/EntraID Intune or other endpoint management platformsPowerShell scriptingVMware or virtualization technologiesNetworking fundamentals (DNS, DHCP, TCP/IP)CompTIA A+, Network+, Security+, or Microsoft certifications are a plusWhy Consider This OpportunityStable, growing organization with long-term career potentialCollaborative IT team with exposure to a wide variety of technologiesOpportunity to work on infrastructure projects and technical initiatives, not just day-to-day supportCompetitive compensation and benefits","company":"Springpoint Technologies","rawCompany":"springpoint technologies","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-05T09:44:41.867Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Information Technology Support Technician","description":"IT Support Technician IIILocation: Dallas, TX (Onsite)Employment Type: Full-TimeWe're partnering with a well-established, growing organization seeking an experienced IT Support Technician III to join its enterprise IT team. This role is ideal for someone who enjoys solving complex technical issues, mentoring junior technicians, and serving as an escalation point for enterprise support. If you're looking for an environment where you'll have visibility, autonomy, and the opportunity to work across a broad range of technologies, we'd love to talk.What You'll DoServe as the Tier III escalation point for complex desktop, laptop, mobile device, and application support issues.Troubleshoot hardware, software, networking, and operating system problems in a Windows enterprise environment.Support Microsoft 365, Active Directory, Azure AD/Entra ID, VPN, printers, and endpoint management technologies.Install, configure, and maintain workstations, peripherals, and enterprise software.Document issues, resolutions, and technical procedures while contributing to process improvements. Partner with infrastructure, cybersecurity, and application teams to resolve enterprise-wide issues.Mentor junior support technicians and share technical knowledge across the team.Participate in IT projects including hardware refreshes, technology deployments, and office expansions.What We're Looking For5+ years of IT support experience with increasing technical responsibility.Strong troubleshooting skills across Windows operating systems and Microsoft technologies.Experience supporting Microsoft 365, Active Directory, networking fundamentals, and endpoint devices.Excellent customer service and communication skillsAbility to prioritize multiple issues in a fast-paced environment.Experience with ticketing systems and ITIL best practices is a plus.Preferred ExperienceAzure/EntraID Intune or other endpoint management platformsPowerShell scriptingVMware or virtualization technologiesNetworking fundamentals (DNS, DHCP, TCP/IP)CompTIA A+, Network+, Security+, or Microsoft certifications are a plusWhy Consider This OpportunityStable, growing organization with long-term career potentialCollaborative IT team with exposure to a wide variety of technologiesOpportunity to work on infrastructure projects and technical initiatives, not just day-to-day supportCompetitive compensation and benefits","datePosted":"2026-08-05T09:44:41.867Z","dateModified":"2026-08-05T09:44:41.867Z","hiringOrganization":{"@type":"Organization","name":"Springpoint Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0291b20cecb4e7f84f3b4aa1"},"url":"https://jobsearcher.com/jobs/0291b20cecb4e7f84f3b4aa1"}}