{"schemaVersion":"jobsearcher.job.v1","id":"027b1f72b3c1fdb2cf7fff4c","url":"https://jobsearcher.com/jobs/027b1f72b3c1fdb2cf7fff4c","canonicalUrl":"https://jobsearcher.com/jobs/027b1f72b3c1fdb2cf7fff4c","title":"Client Operations Manager","description":"Job Summary\nThe Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring:\nFlawless delivery of contracted services\nAccurate and timely invoice processing\nConsistent achievement of Service Level Agreements (SLAs)\nThis role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.\nTeam Locations:\nUnited States\nKolkata, India\nKey Responsibilities\nClient Relationship Management\nServe as the primary operational point of contact for assigned telecom clients.\nEnsure client expectations, deliverables, and timelines are consistently met.\nSLA Performance Oversight\nMonitor daily, weekly, and monthly SLA metrics.\nDrive internal teams to meet or exceed performance targets.\nProactively identify and escalate operational risks.\nInvoice Processing & Validation\nUtilize internal workflow, billing, and ticketing systems.\nTrack, validate, and process high-volume telecom invoices accurately and on time.\nEnsure invoice quality and compliance with customer requirements.\nCross-Functional Coordination\nPartner with Operations, Finance, Engineering, and Service Delivery teams.\nResolve operational issues and remove process blockers.\nEnsure seamless execution of client requirements.\nProcess Optimization\nIdentify workflow inefficiencies.\nRecommend and implement process improvements.\nImprove operational speed, accuracy, and customer satisfaction.\nContract Compliance\nInterpret customer contracts.\nEnsure adherence to:\nOperational obligations\nInvoice loading requirements\nReporting standards\nContractual commitments\nReporting & Analytics\nPrepare recurring operational reports.\nDevelop:\nInvoice summaries\nSLA dashboards\nPerformance metrics\nOperational insights\nPresent results to internal leadership and client stakeholders.\nIssue Resolution\nLead root cause analysis for:\nService failures\nInvoice loading issues\nImplement corrective actions.\nCommunicate outcomes and resolutions to clients.\nRequired Qualifications\n5+ years of experience in client operations, service delivery, or a related field.\nExperience managing large, complex client accounts with high transaction volumes.\nExcellent verbal and written communication skills with the ability to influence cross-functional teams.\nProven track record of meeting SLAs and driving operational excellence.\nStrong analytical, problem-solving, and organizational skills with exceptional attention to detail.\nAdvanced proficiency with Microsoft Office Suite, including:\nWord\nExcel\nPowerPoint\nOutlook\nAbility to create detailed reports, spreadsheets, presentations, and documentation.\nDemonstrated ability to build and maintain strong professional relationships with clients, colleagues, and stakeholders.\nExcellent interpersonal and conflict-resolution skills.\nAbility to foster collaboration and trust in fast-paced, team-oriented environments.\nStrong customer service orientation with a focus on developing long-term client relationships.\nPreferred Qualifications\nFamiliarity with:\nTelecom billing structures\nCircuit inventory\nService order workflows\nAbility to thrive in a fast-paced, matrixed organization.\nKnowledge of Business Objects reporting tools.\nSuccess Indicators\nThe successful candidate will consistently achieve:\n98%+ SLA attainment\n99%+ invoice accuracy\nReduced client escalations\nImproved invoice processing cycle times\nFaster issue resolution\nHigh client satisfaction and retention\nContinuous operational improvements and process efficiencies\n\nDepartment\nInvoice Operations\nRole\nClient Operations\nLocations\nVirginia\nRemote status\nHybrid","company":"Teoco","rawCompany":"teoco","city":"Virginia","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-05T00:13:58.737Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Operations Manager","description":"Job Summary\nThe Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring:\nFlawless delivery of contracted services\nAccurate and timely invoice processing\nConsistent achievement of Service Level Agreements (SLAs)\nThis role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.\nTeam Locations:\nUnited States\nKolkata, India\nKey Responsibilities\nClient Relationship Management\nServe as the primary operational point of contact for assigned telecom clients.\nEnsure client expectations, deliverables, and timelines are consistently met.\nSLA Performance Oversight\nMonitor daily, weekly, and monthly SLA metrics.\nDrive internal teams to meet or exceed performance targets.\nProactively identify and escalate operational risks.\nInvoice Processing & Validation\nUtilize internal workflow, billing, and ticketing systems.\nTrack, validate, and process high-volume telecom invoices accurately and on time.\nEnsure invoice quality and compliance with customer requirements.\nCross-Functional Coordination\nPartner with Operations, Finance, Engineering, and Service Delivery teams.\nResolve operational issues and remove process blockers.\nEnsure seamless execution of client requirements.\nProcess Optimization\nIdentify workflow inefficiencies.\nRecommend and implement process improvements.\nImprove operational speed, accuracy, and customer satisfaction.\nContract Compliance\nInterpret customer contracts.\nEnsure adherence to:\nOperational obligations\nInvoice loading requirements\nReporting standards\nContractual commitments\nReporting & Analytics\nPrepare recurring operational reports.\nDevelop:\nInvoice summaries\nSLA dashboards\nPerformance metrics\nOperational insights\nPresent results to internal leadership and client stakeholders.\nIssue Resolution\nLead root cause analysis for:\nService failures\nInvoice loading issues\nImplement corrective actions.\nCommunicate outcomes and resolutions to clients.\nRequired Qualifications\n5+ years of experience in client operations, service delivery, or a related field.\nExperience managing large, complex client accounts with high transaction volumes.\nExcellent verbal and written communication skills with the ability to influence cross-functional teams.\nProven track record of meeting SLAs and driving operational excellence.\nStrong analytical, problem-solving, and organizational skills with exceptional attention to detail.\nAdvanced proficiency with Microsoft Office Suite, including:\nWord\nExcel\nPowerPoint\nOutlook\nAbility to create detailed reports, spreadsheets, presentations, and documentation.\nDemonstrated ability to build and maintain strong professional relationships with clients, colleagues, and stakeholders.\nExcellent interpersonal and conflict-resolution skills.\nAbility to foster collaboration and trust in fast-paced, team-oriented environments.\nStrong customer service orientation with a focus on developing long-term client relationships.\nPreferred Qualifications\nFamiliarity with:\nTelecom billing structures\nCircuit inventory\nService order workflows\nAbility to thrive in a fast-paced, matrixed organization.\nKnowledge of Business Objects reporting tools.\nSuccess Indicators\nThe successful candidate will consistently achieve:\n98%+ SLA attainment\n99%+ invoice accuracy\nReduced client escalations\nImproved invoice processing cycle times\nFaster issue resolution\nHigh client satisfaction and retention\nContinuous operational improvements and process efficiencies\n\nDepartment\nInvoice Operations\nRole\nClient Operations\nLocations\nVirginia\nRemote status\nHybrid","datePosted":"2026-08-05T00:13:58.737Z","dateModified":"2026-08-05T00:13:58.737Z","hiringOrganization":{"@type":"Organization","name":"Teoco","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Virginia","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"027b1f72b3c1fdb2cf7fff4c"},"url":"https://jobsearcher.com/jobs/027b1f72b3c1fdb2cf7fff4c"}}