{"schemaVersion":"jobsearcher.job.v1","id":"02726c93d1df3fefd90d5bb3","url":"https://jobsearcher.com/jobs/02726c93d1df3fefd90d5bb3","canonicalUrl":"https://jobsearcher.com/jobs/02726c93d1df3fefd90d5bb3","title":"Technical Customer Engineer","description":"Technical Customer Engineer, Germany - Job applicationCloudi-Fi is on a mission: to become the Security Gateway for all unidentified devices connecting to Wi‑Fi. Our 100% cloud‑based solution combines best‑in‑class marketing features, global personal data compliance, and a Zero‑Trust security framework. Thanks to strong technology partnerships and integrations with major cloud security and networking vendors, Cloudi‑Fi is now trusted by over 150 leading global brands including Total Energies, Atos, System U (see our success stories). Recognized as one of Europe’s most promising SaaS startups by the Financial Times, Cloudi‑Fi brings together a passionate, multicultural team working toward a safer and more seamless internet experience for everyone.\r\nWe are building a world‑class Customer Engineering team that sits at the intersection of technical expertise, deployment excellence, and Customer success / Service adoption. If you love solving complex network problems, thrive in direct customer relationships, and are equally comfortable owning a support ticket, planning & deploying integration projects and leading a QBR - we want to hear from you.\r\nPosition overviewIn this role, handling tickets is not a side task - it is the engine. Every ticket is a window into how a customer is actually experiencing our solutions. Resolving them with rigor and speed builds trust, drives successful deployments, and defines what customer success means for each client - because success is not a template; it is what the customer needs it to be.\r\nKey ResponsibilitiesTicket & Technical Operations - your daily foundationOwn incoming customer requests end‑to‑end - triage with urgency/priority, document thoroughly, escalate fast when needed, and never let tickets go stale.\r\nTroubleshoot and resolve complex technical issues across Meraki, Fortinet, HP Aruba, Cisco WLC, and Zscaler environments and more to come - digging into root cause, not just symptoms.\r\nUse every resolved ticket as a learning artifact: update the knowledge base, flag recurring patterns, and turn individual fixes into systemic improvements.\r\nTreat ticket quality as a proxy for customer health - a well‑handled issue strengthens the relationship; a poorly handled one erodes it.\r\nDeployment - turning tickets into lasting solutionsLead technical onboarding: configure, deploy, and validate our solutions in live customer environments - on‑site or remote.\r\nConvert recurring support patterns into proactive deployment improvements, so the same issue never becomes a ticket twice.\r\nStay current with emerging network and security technologies - and share what you learn with the team.\r\nCollaborate cross‑functionally with Product, Engineering, and Sales to close the loop on issues and drive continuous improvement.\r\nService Adoption - defined by each customer, owned by youBuild trusted advisor relationships with your assigned enterprise clients - you were their go‑to, across finance, retail, healthcare, and transport.\r\nLead recurring reviews (QBR/EBR): present health scores, surface insights from ticket data, and align on roadmap priorities.\r\nProactively identify risks and blockers before they become escalations - using data, pattern recognition, and customer knowledge.\r\nDeliver structured voice‑of‑customer feedback that directly influences our roadmap.\r\nWhat we are looking forMust have3 years minimum in a support role\r\nCP/IP fundamentals: OSI, routing, DNS, NAT\r\nVPN Troubleshooting (IPSEC, GRE)\r\nRoot cause analysis (RCA) methodology\r\nTicketing systems and structured documentation (ITIL Standard)\r\nTechnical onboarding and customer training\r\nFluent or native English and Germany (client‑facing level)\r\nStrong bonusZero Trust / ZTNA concepts\r\nExperience running QBRs / EBRs\r\nCross‑functional collaboration (PS, Support, Product)\r\nTraffic analysis & network monitoring\r\nGerman fluency (client‑facing)\r\nExpertise on different cybersecurity Vendor\r\nBonusWireshark / HAR capture analysis\r\nBasic scripting (Python, bash) for automation or log parsing\r\nFrench or Spanish fluency\r\nThe mindset we hire forA team player above all - A learner, A can do & accountibility attitude\r\nComfortable with role fluidity: in the same week, you might close a P1 ticket, run a deployment, and present a QBR.\r\nCustomer‑first in everything: you optimise for outcomes, not convenience.\r\nWhat we offerOpportunity to join a fast‑growing cybersecurity company with international ambitions\r\nDynamic and collaborative work environment\r\nExposure to strategic enterprise customers and innovative cybersecurity projects\r\nFlexible and hybrid work environment - international coworking spaces, or remote experience with sponsored home office equipment.\r\nCareer growth and leadership opportunities\r\nContinuous Training & Learning. A personalised program with all the tools and resources needed.\r\nHiring processSubmit the application form with your technical answers (see next page)\r\nCulture‑fit interview with our Chief People Officer\r\nTechnical interview with a Technical Customer Engineer\r\nRole‑play interview with the Head of Customer Service#J-18808-Ljbffr","company":"Starhold","rawCompany":"starhold","city":"Beaver","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:19:04.987Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Engineer","description":"Technical Customer Engineer, Germany - Job applicationCloudi-Fi is on a mission: to become the Security Gateway for all unidentified devices connecting to Wi‑Fi. Our 100% cloud‑based solution combines best‑in‑class marketing features, global personal data compliance, and a Zero‑Trust security framework. Thanks to strong technology partnerships and integrations with major cloud security and networking vendors, Cloudi‑Fi is now trusted by over 150 leading global brands including Total Energies, Atos, System U (see our success stories). Recognized as one of Europe’s most promising SaaS startups by the Financial Times, Cloudi‑Fi brings together a passionate, multicultural team working toward a safer and more seamless internet experience for everyone.\r\nWe are building a world‑class Customer Engineering team that sits at the intersection of technical expertise, deployment excellence, and Customer success / Service adoption. If you love solving complex network problems, thrive in direct customer relationships, and are equally comfortable owning a support ticket, planning & deploying integration projects and leading a QBR - we want to hear from you.\r\nPosition overviewIn this role, handling tickets is not a side task - it is the engine. Every ticket is a window into how a customer is actually experiencing our solutions. Resolving them with rigor and speed builds trust, drives successful deployments, and defines what customer success means for each client - because success is not a template; it is what the customer needs it to be.\r\nKey ResponsibilitiesTicket & Technical Operations - your daily foundationOwn incoming customer requests end‑to‑end - triage with urgency/priority, document thoroughly, escalate fast when needed, and never let tickets go stale.\r\nTroubleshoot and resolve complex technical issues across Meraki, Fortinet, HP Aruba, Cisco WLC, and Zscaler environments and more to come - digging into root cause, not just symptoms.\r\nUse every resolved ticket as a learning artifact: update the knowledge base, flag recurring patterns, and turn individual fixes into systemic improvements.\r\nTreat ticket quality as a proxy for customer health - a well‑handled issue strengthens the relationship; a poorly handled one erodes it.\r\nDeployment - turning tickets into lasting solutionsLead technical onboarding: configure, deploy, and validate our solutions in live customer environments - on‑site or remote.\r\nConvert recurring support patterns into proactive deployment improvements, so the same issue never becomes a ticket twice.\r\nStay current with emerging network and security technologies - and share what you learn with the team.\r\nCollaborate cross‑functionally with Product, Engineering, and Sales to close the loop on issues and drive continuous improvement.\r\nService Adoption - defined by each customer, owned by youBuild trusted advisor relationships with your assigned enterprise clients - you were their go‑to, across finance, retail, healthcare, and transport.\r\nLead recurring reviews (QBR/EBR): present health scores, surface insights from ticket data, and align on roadmap priorities.\r\nProactively identify risks and blockers before they become escalations - using data, pattern recognition, and customer knowledge.\r\nDeliver structured voice‑of‑customer feedback that directly influences our roadmap.\r\nWhat we are looking forMust have3 years minimum in a support role\r\nCP/IP fundamentals: OSI, routing, DNS, NAT\r\nVPN Troubleshooting (IPSEC, GRE)\r\nRoot cause analysis (RCA) methodology\r\nTicketing systems and structured documentation (ITIL Standard)\r\nTechnical onboarding and customer training\r\nFluent or native English and Germany (client‑facing level)\r\nStrong bonusZero Trust / ZTNA concepts\r\nExperience running QBRs / EBRs\r\nCross‑functional collaboration (PS, Support, Product)\r\nTraffic analysis & network monitoring\r\nGerman fluency (client‑facing)\r\nExpertise on different cybersecurity Vendor\r\nBonusWireshark / HAR capture analysis\r\nBasic scripting (Python, bash) for automation or log parsing\r\nFrench or Spanish fluency\r\nThe mindset we hire forA team player above all - A learner, A can do & accountibility attitude\r\nComfortable with role fluidity: in the same week, you might close a P1 ticket, run a deployment, and present a QBR.\r\nCustomer‑first in everything: you optimise for outcomes, not convenience.\r\nWhat we offerOpportunity to join a fast‑growing cybersecurity company with international ambitions\r\nDynamic and collaborative work environment\r\nExposure to strategic enterprise customers and innovative cybersecurity projects\r\nFlexible and hybrid work environment - international coworking spaces, or remote experience with sponsored home office equipment.\r\nCareer growth and leadership opportunities\r\nContinuous Training & Learning. A personalised program with all the tools and resources needed.\r\nHiring processSubmit the application form with your technical answers (see next page)\r\nCulture‑fit interview with our Chief People Officer\r\nTechnical interview with a Technical Customer Engineer\r\nRole‑play interview with the Head of Customer Service#J-18808-Ljbffr","datePosted":"2026-08-08T01:19:04.987Z","dateModified":"2026-08-08T01:19:04.987Z","hiringOrganization":{"@type":"Organization","name":"Starhold","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Beaver","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"02726c93d1df3fefd90d5bb3"},"url":"https://jobsearcher.com/jobs/02726c93d1df3fefd90d5bb3"}}