Service Technician

Description: The field service technician is responsible for installation, startup, troubleshooting of equipment during field visits or dispatches to customers’ facilities. Technicians are responsible for managing projects on a day-to-day, and week-to-week basis. This includes diagnosing errors or technical problems, determining proper solutions, and customer support. This position requires travel throughout the country.  Responsibilities: • Provide service and customer support during field visits or dispatches • Manage workflow and daily job goals  • Manage all on site installation, repair, maintenance and test tasks • Diagnose errors or technical problems and determine proper solutions • Produce timely and detailed service reports • Document processes • Operate vehicle in a safe manner • Follow all company procedures and protocols • Cooperate with technical team and share information across the organization • Comprehend customer requirements and make appropriate recommendations • Build positive relationships with customers • Overnight travel throughout the country.  • Debug and problem solve in a fast paced environment • Communicate clearly • Understand the importance of customer service • Live somewhere easily accessible to airports • Manage crew and delegate tasks accordingly • Other assigned by manager as necessary Requirements: • Safety Sensitive position • Mechanically inclined  • 100% travel • Ability to troubleshoot, test, repair and service technical equipment • Ability to work flexible shifts and to adapt to changing work schedules • Familiarity with mobile tools and applications • organizational skills • Basic computer skills Experience: • Able to read blueprints • Technical degree or certification • Auto mechanic, carpenters, HVAC, engineers • field service experience (preferred not required)