{"schemaVersion":"jobsearcher.job.v1","id":"02303b49be471e7eaf631298","url":"https://jobsearcher.com/jobs/02303b49be471e7eaf631298","canonicalUrl":"https://jobsearcher.com/jobs/02303b49be471e7eaf631298","title":"Technical Support Engineer","description":"Position: Technical Support Engineer\nLocation: Western United States (Remote)\n\nMove Security Forward with Acre\nAre you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.\n\nAbout Acre\nAt Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.\n\nYour Impact\nWe’re looking for a Technical Support Engineer to join our global Support team, supporting customers across the Western US region. This role is critical to ensuring a high‑quality customer experience by providing technical expertise across Acre’s software platforms and partner integrations. You’ll build deep product knowledge while supporting customers through timely, accurate, and professional technical assistance.\n\nWhat You’ll Do\nIn addition to the above, your key responsibilities will include:\nLearn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies\nProvide technical support to customers via phone, ticketing systems, and other support channels\nTroubleshoot software, networking, and system‑level issues with a strong focus on customer experience\nContinuously test Acre software and integrations to support quality assurance and product reliability\nRespond to incoming customer calls and technical inquiries requiring assistance\nParticipate in an after‑hours on‑call rotation to support customers 24/7/365\nMaintain accurate documentation and records within support and ticketing systems\nContinuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes\nCreate and maintain weekly or monthly reports as directed by leadership.\n\nWhat You’ll Bring\nTo succeed in this role, you’ll need:\nStrong customer service and communication skills\nExcellent analytical and troubleshooting abilities\nFluency in English (written and verbal)\nStrong organizational skills and attention to detail\nAbility to learn quickly and perform effectively in a fast‑paced environment\nStrong time‑management skills with the ability to multitask\nFamiliarity with Microsoft operating systems and networking fundamentals\nPreferred:\nExperience in a technical support or customer service role, ideally in a SaaS or call‑center environment\nExposure to software testing, system integrations, or quality assurance activities\nDegree in Information Technology, Systems, Engineering, or equivalent practical experience\nCompTIA certifications (A+, Network+, Security+)\n\nWhat’s in It for You\nWe strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:\nBe part of a disruptor – Help move security forward with a company that challenges the status quo\nLearn from industry leaders – Work alongside experts and innovators in security technology\nDrive meaningful impact – Your work will directly support customers and protect critical infrastructure\nAdvance your career – Access professional development, training, and growth opportunities\nEnjoy competitive rewards – We offer a competitive compensation package and locally compliant benefits\nJoin the Future of Security\nAt Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.\nAcre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nData Privacy Statement\nWe process personal data submitted in connection with your application for recruitment purposes in accordance with applicable data protection laws. Applicant data will generally be retained for up to 12 months from the date of last activity unless otherwise required by law or where consent has been provided for future opportunities. For details, please see our Privacy Notice: Acre Security\n7HliTLAjQu","company":"Acre Security","rawCompany":"acre security","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T11:33:59.198Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Position: Technical Support Engineer\nLocation: Western United States (Remote)\n\nMove Security Forward with Acre\nAre you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.\n\nAbout Acre\nAt Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.\n\nYour Impact\nWe’re looking for a Technical Support Engineer to join our global Support team, supporting customers across the Western US region. This role is critical to ensuring a high‑quality customer experience by providing technical expertise across Acre’s software platforms and partner integrations. You’ll build deep product knowledge while supporting customers through timely, accurate, and professional technical assistance.\n\nWhat You’ll Do\nIn addition to the above, your key responsibilities will include:\nLearn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies\nProvide technical support to customers via phone, ticketing systems, and other support channels\nTroubleshoot software, networking, and system‑level issues with a strong focus on customer experience\nContinuously test Acre software and integrations to support quality assurance and product reliability\nRespond to incoming customer calls and technical inquiries requiring assistance\nParticipate in an after‑hours on‑call rotation to support customers 24/7/365\nMaintain accurate documentation and records within support and ticketing systems\nContinuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes\nCreate and maintain weekly or monthly reports as directed by leadership.\n\nWhat You’ll Bring\nTo succeed in this role, you’ll need:\nStrong customer service and communication skills\nExcellent analytical and troubleshooting abilities\nFluency in English (written and verbal)\nStrong organizational skills and attention to detail\nAbility to learn quickly and perform effectively in a fast‑paced environment\nStrong time‑management skills with the ability to multitask\nFamiliarity with Microsoft operating systems and networking fundamentals\nPreferred:\nExperience in a technical support or customer service role, ideally in a SaaS or call‑center environment\nExposure to software testing, system integrations, or quality assurance activities\nDegree in Information Technology, Systems, Engineering, or equivalent practical experience\nCompTIA certifications (A+, Network+, Security+)\n\nWhat’s in It for You\nWe strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:\nBe part of a disruptor – Help move security forward with a company that challenges the status quo\nLearn from industry leaders – Work alongside experts and innovators in security technology\nDrive meaningful impact – Your work will directly support customers and protect critical infrastructure\nAdvance your career – Access professional development, training, and growth opportunities\nEnjoy competitive rewards – We offer a competitive compensation package and locally compliant benefits\nJoin the Future of Security\nAt Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.\nAcre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nData Privacy Statement\nWe process personal data submitted in connection with your application for recruitment purposes in accordance with applicable data protection laws. Applicant data will generally be retained for up to 12 months from the date of last activity unless otherwise required by law or where consent has been provided for future opportunities. 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