{"schemaVersion":"jobsearcher.job.v1","id":"022869e2fec3c730f3cfe305","url":"https://jobsearcher.com/jobs/022869e2fec3c730f3cfe305","canonicalUrl":"https://jobsearcher.com/jobs/022869e2fec3c730f3cfe305","title":"IT Coordinator","description":"Level is a learning technology company dedicated to helping students build real academic and life skills with confidence and joy. We combine proven curriculum principles with world class interactive design to make meaningful practice something students want to come back to, not something they struggle through.We support what teachers, schools, and parents are already doing by increasing student engagement with high quality, standards aligned practice that reinforces classroom learning. That’s why we’re building:For students: Rewarding and motivating learning experiences that meet students where they are to build real academic proficiency.For educators: Tools that fit naturally into instruction and help students stay engaged while reducing teacher workload.For parents: Activities that help your kid catch up or get ahead, build confidence, and minimize homework battles, whether learning at school or at home.We are committed to helping every person maximize their potential and live a life of meaning. It’s a difficult problem that requires brilliant people and tremendous effort over time.Level is looking for an IT Coordinator. Our IT team provides the backbone for operational excellence, growth, and security and you'll be trusted to come in and be a day-one contributor.What you will do:Technical Support & TroubleshootingPerform network troubleshooting, including connectivity, printer, and Wi-Fi issuesBasic knowledge of switching and routing.Diagnose and resolve hardware and software issues across Windows, Mac, and mobile platformsSet up workstations and connect peripherals for new employeesInstall, update, and troubleshoot software applications and operating systemsMaintain inventory of IT equipment and coordinate hardware replacementsTicket Management & Customer ServiceManage and prioritize incoming support tickets through the helpdesk ticketing systemProvide timely, professional, and courteous support via phone, email, and in-personDocument all support activities, solutions, and follow-up actions in the ticket systemEscalate complex technical issues to appropriate IT specialists when necessaryFollow up with users to ensure complete resolution and satisfactionAdministrative DutiesAssist in maintaining accurate documentation of IT procedures, configurations, and solutionsAssist with user account management and access permissionsSupport IT asset management and equipment lifecycle trackingParticipate in IT projects and system implementations as neededPrivacy & ComplianceFoster Operational Security cultureSupport Third Party Component and Software requests, and foster complianceWhat you bring:Experience & SkillsAssociate’s degree OR 1-2 years of experience in IT support, helpdesk, office/ administrative support, or similar roleHands-on experience with equipment setup and configurationProven ability to troubleshoot software and hardware issues (personal or professional)Proficiency with Windows and Mac operating systemsKnowledge of Google Suite and common business applicationsStrong organizational skills and attention to detailAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving abilitiesExperience in customer service or support role preferredProfessional and friendly demeanorExcellent communication skillsPreferred QualificationsExperience with remote support tools and ticketing systemsExperience with networking concepts (TCP/IP, DNS, DHCP)Knowledge of mobile device management (MDM) solutionsIndustry certifications such as CompTIA A+, Network+, Security+ are a plus","company":"Level","rawCompany":"level","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-05-03T02:38:03.581Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Coordinator","description":"Level is a learning technology company dedicated to helping students build real academic and life skills with confidence and joy. We combine proven curriculum principles with world class interactive design to make meaningful practice something students want to come back to, not something they struggle through.We support what teachers, schools, and parents are already doing by increasing student engagement with high quality, standards aligned practice that reinforces classroom learning. That’s why we’re building:For students: Rewarding and motivating learning experiences that meet students where they are to build real academic proficiency.For educators: Tools that fit naturally into instruction and help students stay engaged while reducing teacher workload.For parents: Activities that help your kid catch up or get ahead, build confidence, and minimize homework battles, whether learning at school or at home.We are committed to helping every person maximize their potential and live a life of meaning. It’s a difficult problem that requires brilliant people and tremendous effort over time.Level is looking for an IT Coordinator. Our IT team provides the backbone for operational excellence, growth, and security and you'll be trusted to come in and be a day-one contributor.What you will do:Technical Support & TroubleshootingPerform network troubleshooting, including connectivity, printer, and Wi-Fi issuesBasic knowledge of switching and routing.Diagnose and resolve hardware and software issues across Windows, Mac, and mobile platformsSet up workstations and connect peripherals for new employeesInstall, update, and troubleshoot software applications and operating systemsMaintain inventory of IT equipment and coordinate hardware replacementsTicket Management & Customer ServiceManage and prioritize incoming support tickets through the helpdesk ticketing systemProvide timely, professional, and courteous support via phone, email, and in-personDocument all support activities, solutions, and follow-up actions in the ticket systemEscalate complex technical issues to appropriate IT specialists when necessaryFollow up with users to ensure complete resolution and satisfactionAdministrative DutiesAssist in maintaining accurate documentation of IT procedures, configurations, and solutionsAssist with user account management and access permissionsSupport IT asset management and equipment lifecycle trackingParticipate in IT projects and system implementations as neededPrivacy & ComplianceFoster Operational Security cultureSupport Third Party Component and Software requests, and foster complianceWhat you bring:Experience & SkillsAssociate’s degree OR 1-2 years of experience in IT support, helpdesk, office/ administrative support, or similar roleHands-on experience with equipment setup and configurationProven ability to troubleshoot software and hardware issues (personal or professional)Proficiency with Windows and Mac operating systemsKnowledge of Google Suite and common business applicationsStrong organizational skills and attention to detailAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving abilitiesExperience in customer service or support role preferredProfessional and friendly demeanorExcellent communication skillsPreferred QualificationsExperience with remote support tools and ticketing systemsExperience with networking concepts (TCP/IP, DNS, DHCP)Knowledge of mobile device management (MDM) solutionsIndustry certifications such as CompTIA A+, Network+, Security+ are a plus","datePosted":"2026-05-03T02:38:03.581Z","dateModified":"2026-05-03T02:38:03.581Z","hiringOrganization":{"@type":"Organization","name":"Level","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"022869e2fec3c730f3cfe305"},"url":"https://jobsearcher.com/jobs/022869e2fec3c730f3cfe305"}}