Senior Learning & Event Specialist
Primary Job Title: Senior Learning & Event SpecialistLocation: Boston, MA, USOnsite Flexibility: OnsiteJob Details:Position Type: Direct PlacementPosition Type (Formal): Full-Time/RegularStart: As Soon As PossibleSalary: $100000 - 105000/yearJob Summary: Join the Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.Key Responsibilities:Install, configure, repair, and troubleshoot AV/IT systemsProvide advanced support for a wide range of AV/IT technology and servicesAdvise management on emerging technologiesTest and verify new solutionsServe on multiple service or project teams in various roles such as Subject Matter Expert or Technical LeadInterface with consultants, integrators, vendors, general contractors, trades, and other partnersEducation Requirements:Bachelor's degree required; Master's degree preferred (Work experience accepted in lieu of degree)Required Experience:8 years of progressively responsible experience with AV/IT technology in a support roleRequired Skills:Crestron programming, troubleshooting, Simple, HTML5DSP Biamp ConfigurationDante Configuration & SetupAudio CommissioningAVoIP (Quality of Service)Virtual Control - VC4 (Programming, Loading, Setup, Linux)Install/Configure - Zoom/Teams RoomsAV NetworkingCable TerminationRS-232Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)Working knowledge of digital signage solutions (e.g., Appspace)Experience with ticketing systems (e.g., ServiceNow)Programming or commissioning experience in professional audio/video integration preferredPatience in problem-solving complex technical issues, both over the phone and in person, with diverse customersAbility to learn and support new technology quicklyExcellent interpersonal communication and strong customer service skillsAbility to work productively in cross-functional teams and independentlyAbility to maintain control in rapidly changing situations, exhibiting a high level of independent decision-makingWillingness to train and share knowledge with other team membersPreferred Skills:AVIXA CTS or CTS-I certification(s)Work Environment / Physical Requirements:This is an onsite position and may require occasional evening, weekend, and/or holiday hoursValid driver's license requiredAbility to lift moderately heavy equipment (up to 75 pounds)Company Benefits:Time Off: Generous time off, paid intersession break, and 13 paid holidaysRetirement: Client-funded retirement plan with full vesting after 2 years of eligible serviceTuition Assistance: Competitive tuition assistance program for yourself and family membersTransportation: Discounted MBTA pass and additional commuting optionsWellness: Programs and classes at little or no cost, including workshops and personal counselingCulture & Community: Access to discounts or free admission to various city art/cultural institutes around BostonPublic Service Loan ForgivenessPet InsuranceJob Number: 26-03374Hashtags: