{"schemaVersion":"jobsearcher.job.v1","id":"01ff1ff722e9b366e3ac4602","url":"https://jobsearcher.com/jobs/01ff1ff722e9b366e3ac4602","canonicalUrl":"https://jobsearcher.com/jobs/01ff1ff722e9b366e3ac4602","title":"Senior Operations Associate (CS)","description":"About Basic CapitalBasic Capital is a fintech company disrupting America's $1T retirement industry by building the mortgage for retirement, unlocking market ownership, and making wealth accessible to every American. Our mission is to create products, platforms, and a credit marketplace that power a fundamentally new retirement system.Our founding team includes leaders from Goldman Sachs, Uber, Block, Stripe, and Robinhood. We're backed by top investors such as Lux Capital, Forerunner Ventures, BoxGroup, SVAngel, Inspired Capital, and Henry Kravis. Based in Tribeca, NYC, we're assembling a lean, high-performance team committed to reducing wealth inequality.You WillOwn the ongoing client relationship after launch, serving as trusted advisor to administrators and champion for participantsDesign and help build the programmatic systems, automation, and AI-powered tooling that scale customer success to many clients without scaling headcountRun quarterly business reviews and drive engagement programs that lift participation and keep plans healthyDeliver continued education to administrators and employees as new features and offerings roll outTurn client feedback into prioritized signal for product, and work to iterate on the admin and participant experienceAssist the support team on escalations and help build the systems that let support scaleRequired CompetenciesProven customer success or account management experience owning a book of clients, ideally in fintech, benefits, or retirementA systems builder who has turned high-touch, manual client work into repeatable, scalable programsA leverage mindset, using AI, automation, and tooling to scale impact rather than adding headcountWorking knowledge of 401(k) administration and what administrators and participants need, or the ability to ramp quicklyA track record of driving engagement, adoption, and retention across a book of clientsComfort running executive quarterly business reviews and navigating multiple stakeholdersPreferred CompetenciesExperience building operational tooling, automations, or AI-powered internal systemsFamiliarity with retirement plan compliance and ERISA conceptsBackground in employee benefits, HR technology, or financial wellnessExperience in fintech or early-stage technology companiesCultural FitPassionate about solving big social problems with pragmatic solutionsAptitude for complexity and curiosity for financial marketsBelieves in building leverage, using AI and automation to scale impact as the company grows rather than defaulting to headcountEnjoys learning new tools and selecting the right one for each jobAdaptable and open to contributing across the operation as the team evolvesAutonomous, high agency, accountable, and thrives in a fast-paced environmentStrong collaboration and communication skills, working effectively in cross-functional teamsExcited to be part of an in-office team, working five days per week from our Tribeca, NYC office","company":"Basic Capital","rawCompany":"basic capital","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-09-11T05:34:09.599Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"43-3099.00","title":"Financial Clerks, All Other","slug":"financial-clerks-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Operations Associate (CS)","description":"About Basic CapitalBasic Capital is a fintech company disrupting America's $1T retirement industry by building the mortgage for retirement, unlocking market ownership, and making wealth accessible to every American. Our mission is to create products, platforms, and a credit marketplace that power a fundamentally new retirement system.Our founding team includes leaders from Goldman Sachs, Uber, Block, Stripe, and Robinhood. We're backed by top investors such as Lux Capital, Forerunner Ventures, BoxGroup, SVAngel, Inspired Capital, and Henry Kravis. Based in Tribeca, NYC, we're assembling a lean, high-performance team committed to reducing wealth inequality.You WillOwn the ongoing client relationship after launch, serving as trusted advisor to administrators and champion for participantsDesign and help build the programmatic systems, automation, and AI-powered tooling that scale customer success to many clients without scaling headcountRun quarterly business reviews and drive engagement programs that lift participation and keep plans healthyDeliver continued education to administrators and employees as new features and offerings roll outTurn client feedback into prioritized signal for product, and work to iterate on the admin and participant experienceAssist the support team on escalations and help build the systems that let support scaleRequired CompetenciesProven customer success or account management experience owning a book of clients, ideally in fintech, benefits, or retirementA systems builder who has turned high-touch, manual client work into repeatable, scalable programsA leverage mindset, using AI, automation, and tooling to scale impact rather than adding headcountWorking knowledge of 401(k) administration and what administrators and participants need, or the ability to ramp quicklyA track record of driving engagement, adoption, and retention across a book of clientsComfort running executive quarterly business reviews and navigating multiple stakeholdersPreferred CompetenciesExperience building operational tooling, automations, or AI-powered internal systemsFamiliarity with retirement plan compliance and ERISA conceptsBackground in employee benefits, HR technology, or financial wellnessExperience in fintech or early-stage technology companiesCultural FitPassionate about solving big social problems with pragmatic solutionsAptitude for complexity and curiosity for financial marketsBelieves in building leverage, using AI and automation to scale impact as the company grows rather than defaulting to headcountEnjoys learning new tools and selecting the right one for each jobAdaptable and open to contributing across the operation as the team evolvesAutonomous, high agency, accountable, and thrives in a fast-paced environmentStrong collaboration and communication skills, working effectively in cross-functional teamsExcited to be part of an in-office team, working five days per week from our Tribeca, NYC office","datePosted":"2026-09-11T05:34:09.599Z","dateModified":"2026-09-11T05:34:09.599Z","hiringOrganization":{"@type":"Organization","name":"Basic Capital","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"01ff1ff722e9b366e3ac4602"},"url":"https://jobsearcher.com/jobs/01ff1ff722e9b366e3ac4602"}}