{"schemaVersion":"jobsearcher.job.v1","id":"01e26bbfd7a8ea9d58b6284e","url":"https://jobsearcher.com/jobs/01e26bbfd7a8ea9d58b6284e","canonicalUrl":"https://jobsearcher.com/jobs/01e26bbfd7a8ea9d58b6284e","title":"Customer Service Representative","description":"*About us*\n\nPackage Express LLC is a small business in Grapevine, TX. We are professional, agile and our goal is to Logistics Company .\n\nOur work environment includes:\n\n* Modern office setting\n\n*\n\nResponsibilities:\n\n- Provide exceptional customer service to clients via phone, email, and chat\n\n- Analyze customer inquiries and provide appropriate solutions or recommendations\n\n- Handle customer complaints or concerns with empathy and professionalism\n\n- Upsell products or services to customers when appropriate\n\n- Perform data entry and maintain accurate customer records\n\n- Communicate effectively with customers to ensure their needs are met\n\n- Collaborate with other team members to resolve complex customer issues\n\nRequirements:\n\n- High school diploma or equivalent\n\n- Strong phone etiquette and communication skills\n\n- Previous customer service experience is a plus\n\n- Proficient in data entry and computer skills\n\n- Ability to work in a fast-paced environment and handle multiple tasks simultaneously\n\n- Excellent problem-solving skills and ability to think on your feet\n\n- Sales experience or ability to upsell products/services is a plus\n\n- Bilingual candidates with outbound calling experience are highly desired\n\nWe offer competitive pay, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives.\n\nJob Type: Full-time\n\nPay: $18.00 per hour\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Flexible schedule\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","company":"Packageexpressll","rawCompany":"packageexpressll","city":"Grapevine","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-09T09:56:50.560Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"492110","title":"Couriers and Express Delivery Services","slug":"couriers-and-express-delivery-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"*About us*\n\nPackage Express LLC is a small business in Grapevine, TX. We are professional, agile and our goal is to Logistics Company .\n\nOur work environment includes:\n\n* Modern office setting\n\n*\n\nResponsibilities:\n\n- Provide exceptional customer service to clients via phone, email, and chat\n\n- Analyze customer inquiries and provide appropriate solutions or recommendations\n\n- Handle customer complaints or concerns with empathy and professionalism\n\n- Upsell products or services to customers when appropriate\n\n- Perform data entry and maintain accurate customer records\n\n- Communicate effectively with customers to ensure their needs are met\n\n- Collaborate with other team members to resolve complex customer issues\n\nRequirements:\n\n- High school diploma or equivalent\n\n- Strong phone etiquette and communication skills\n\n- Previous customer service experience is a plus\n\n- Proficient in data entry and computer skills\n\n- Ability to work in a fast-paced environment and handle multiple tasks simultaneously\n\n- Excellent problem-solving skills and ability to think on your feet\n\n- Sales experience or ability to upsell products/services is a plus\n\n- Bilingual candidates with outbound calling experience are highly desired\n\nWe offer competitive pay, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives.\n\nJob Type: Full-time\n\nPay: $18.00 per hour\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Flexible schedule\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","datePosted":"2026-09-09T09:56:50.560Z","dateModified":"2026-09-09T09:56:50.560Z","hiringOrganization":{"@type":"Organization","name":"Packageexpressll","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Grapevine","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"01e26bbfd7a8ea9d58b6284e"},"url":"https://jobsearcher.com/jobs/01e26bbfd7a8ea9d58b6284e"}}