{"schemaVersion":"jobsearcher.job.v1","id":"01ddbea7f4144d61c889a482","url":"https://jobsearcher.com/jobs/01ddbea7f4144d61c889a482","canonicalUrl":"https://jobsearcher.com/jobs/01ddbea7f4144d61c889a482","title":"Technical Support Engineer","description":"About the Role\n\nThis is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world. You will become an expert on Cyberhaven’s Data Detection and Response platform, understand how it interacts with all the endpoints our customers interact with, and understand how our customers are trying to reduce data loss threats across the organization.\n\nIdeally, you will be comfortable speaking with security and customer operation teams. You must have technical depth, be client obsessed, and experience with a Saas based security product. Having the desire to take initiative, own and resolve customer issues, and love working in a fast paced, high growth environment is key. This role reports to the Director of Support.\n\nWhat you’ll be doing\n\nProvide well-thought out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform.\n\nTake ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.\n\nIdentify and escalate priority issues that need immediate attention.\n\nBuild an excellent rapport with our backline engineers and collaborate on solving complex issues.\n\nMeet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.\n\nServe as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.\n\nCollect information, attempt to reproduce reported behavior, and document bugs with Engineering for product issues that are impacting customers.\n\nCreate process and troubleshooting documentation to enhance our support knowledge base.\n\nWork with client resources and stakeholders to understand their data security risks and threats.\n\nWork closely with the broader CX team to build processes, reporting, and metrics that will showcase Support productivity and client satisfaction.\n\nWho you are\n\n2+ years experience in providing technical support to customers for software solutions\n\nDeep technical background, with hands-on experience in supporting and troubleshooting security and/or endpoint technologies.\n\nAbility to learn new technologies quickly.\n\nExperience with Salesforce, JIRA and Github.\n\nProven experience with managing external and internal stakeholders.\n\nExperience working with complex endpoint DLP solutions.\n\nAbility to manage high priority support requests.Ability to work closely with a development team to communicate customer requirements.\n\nProven experience in meeting customer SLA expectations.\n\nExcellent problem-solving and analytical abilities with creative and logical thinking.\n\nHighly motivated, customer-centric person, strong customer empathy and focus.\n\nAbility to work as part of a global team. Ability to remain calm, composed and articulate when dealing with tough customer situations.\n\nExcellent written and verbal communication skills.\n\nStrong problem-solving abilities (especially over the phone).\n\nJoining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It.\nBacked by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe.\n\nAI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities (\"AI Tools\"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking.\n\nCyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\nCompensation Range: $80K - $100K","company":"Cyberhaven","rawCompany":"cyberhaven","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-12T09:48:56.396Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"About the Role\n\nThis is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world. You will become an expert on Cyberhaven’s Data Detection and Response platform, understand how it interacts with all the endpoints our customers interact with, and understand how our customers are trying to reduce data loss threats across the organization.\n\nIdeally, you will be comfortable speaking with security and customer operation teams. You must have technical depth, be client obsessed, and experience with a Saas based security product. Having the desire to take initiative, own and resolve customer issues, and love working in a fast paced, high growth environment is key. This role reports to the Director of Support.\n\nWhat you’ll be doing\n\nProvide well-thought out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform.\n\nTake ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.\n\nIdentify and escalate priority issues that need immediate attention.\n\nBuild an excellent rapport with our backline engineers and collaborate on solving complex issues.\n\nMeet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.\n\nServe as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.\n\nCollect information, attempt to reproduce reported behavior, and document bugs with Engineering for product issues that are impacting customers.\n\nCreate process and troubleshooting documentation to enhance our support knowledge base.\n\nWork with client resources and stakeholders to understand their data security risks and threats.\n\nWork closely with the broader CX team to build processes, reporting, and metrics that will showcase Support productivity and client satisfaction.\n\nWho you are\n\n2+ years experience in providing technical support to customers for software solutions\n\nDeep technical background, with hands-on experience in supporting and troubleshooting security and/or endpoint technologies.\n\nAbility to learn new technologies quickly.\n\nExperience with Salesforce, JIRA and Github.\n\nProven experience with managing external and internal stakeholders.\n\nExperience working with complex endpoint DLP solutions.\n\nAbility to manage high priority support requests.Ability to work closely with a development team to communicate customer requirements.\n\nProven experience in meeting customer SLA expectations.\n\nExcellent problem-solving and analytical abilities with creative and logical thinking.\n\nHighly motivated, customer-centric person, strong customer empathy and focus.\n\nAbility to work as part of a global team. Ability to remain calm, composed and articulate when dealing with tough customer situations.\n\nExcellent written and verbal communication skills.\n\nStrong problem-solving abilities (especially over the phone).\n\nJoining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It.\nBacked by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe.\n\nAI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities (\"AI Tools\"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking.\n\nCyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\nCompensation Range: $80K - $100K","datePosted":"2026-09-12T09:48:56.396Z","dateModified":"2026-09-12T09:48:56.396Z","hiringOrganization":{"@type":"Organization","name":"Cyberhaven","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"01ddbea7f4144d61c889a482"},"url":"https://jobsearcher.com/jobs/01ddbea7f4144d61c889a482"}}