Forward Deployment Engineer
𝐅𝐨𝐫𝐰𝐚𝐫𝐝 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫Acarin Inc is seeking a skilled Forward Deployment Engineer to join our IT consulting team in Columbia, Maryland. This role combines cutting-edge AI/LLM development with enterprise contact center integrations, requiring strong technical expertise and customer-facing skills. The ideal candidate will work directly with clients to design, implement, and deploy AI-powered solutions in complex enterprise environments.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬• Develop and deploy AI agents and LLM applications using modern frameworks, including prompt engineering, tool calling, guardrails, and evaluation systems with OpenAI, Anthropic, and similar platforms• Design and implement robust backend APIs and REST/JSON services with proper authentication mechanisms (API keys, OAuth) and clean multi-service integrations• Lead technical discovery sessions with enterprise clients to map call flows, interaction patterns, and integration requirements• Integrate AI solutions with contact center platforms including Amazon Connect, Five9, Genesys, and CRM systems like Salesforce through APIs and webhooks• Deploy and manage cloud infrastructure on AWS, GCP, and Azure, utilizing services like IAM, Lambda, EC2, S3, and CloudWatch for production environments• Implement containerized solutions using Docker and Kubernetes, managing pods, services, and environments across development, staging, and production• Conduct on-site and remote client engagements, explaining technical tradeoffs and aligning solutions with business requirements alongside PM and sales teams• Create comprehensive technical documentation including design documents, sequence diagrams, runbooks, and deployment procedures• Monitor and debug AI workflows using logging and tracing tools, analyzing metrics to optimize LLM behavior and system performance• Manage go-live processes, hypercare support, and smooth handoffs to ongoing support teams𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬• Master's degree in Computer Science, Engineering, or related technical field• Must be authorized to work in the United States• Proven experience with LLM/AI agent development and prompt engineering• Strong programming skills with hands-on experience in backend development and API design• Demonstrated expertise with cloud platforms (AWS, GCP, Azure) including infrastructure management and debugging• Experience with contact center platforms (CCaaS) and enterprise integrations• Proficiency with containerization technologies (Docker, Kubernetes)• Experience with configuration management using YAML/JSON and Git workflows𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬• Advanced analytics and programming capabilities• Strong knowledge of AI/ML concepts and implementation• Proficiency with REST/JSON APIs, authentication protocols, and tools like Postman/OpenAPI• Experience with logging and monitoring tools (CloudWatch, ELK stack, or similar)• Excellent technical communication and documentation skills• Strong problem-solving and debugging abilities• Customer-facing skills with ability to explain complex technical concepts• Project management and cross-functional collaboration experience𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬• Previous experience in IT consulting or client-facing technical roles• Certifications in AWS, GCP, or Azure cloud platforms• Experience with specific CCaaS platforms (Amazon Connect, Five9, Genesys)• Familiarity with CRM integrations, particularly Salesforce• Experience with AI evaluation frameworks and tools like Langfuse• Background in telecommunications or call center operations𝐖𝐡𝐚𝐭 𝐖𝐞 𝐎𝐟𝐟𝐞𝐫• Competitive salary and comprehensive benefits package• Opportunity to work with cutting-edge AI technologies and enterprise clients• Professional development and training opportunities• Flexible work arrangements• Health, dental, and vision insurance• Retirement savings plan• Collaborative and innovative work environment𝐒𝐜𝐫𝐞𝐞𝐧𝐢𝐧𝐠 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬:• Q1: Are you comfortable working in an onsite setting? — 𝐈𝐝𝐞𝐚𝐥: 𝐘𝐞𝐬• Q2: Do you currently hold a valid H1B, Green Card, or U.S. Citizenship status? — 𝐈𝐝𝐞𝐚𝐥: 𝐘𝐞𝐬