{"schemaVersion":"jobsearcher.job.v1","id":"017d4e6d0872e1a5ad26fa87","url":"https://jobsearcher.com/jobs/017d4e6d0872e1a5ad26fa87","canonicalUrl":"https://jobsearcher.com/jobs/017d4e6d0872e1a5ad26fa87","title":"Production Support Engineer","description":"Role Specific Duties:\nBe the first line of defense for production and test environment issues\nWork collaboratively with the team to identify, manage, and resolve ongoing incidents\nTroubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments\nUnderstand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities\nPerform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades\nCreate necessary service tickets and ensure tickets are routed to the appropriate technical teams\nProvide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates\nKeep up with info alerts, patching alerts, and delivery partners' activities\nUpdate stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration\nManage and communicate about upcoming maintenance in the test environment on a daily basis\nLiaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication\nWork closely with testing and development teams to prepare for infrastructure updates, release readiness, and other activities (Patching, infrastructure, and release activities are Dinesh & Qaiser’s domain)\nSubmit Application Redirects tickets for planned maintenance after gaining approval from management\nParticipate in analysis and improvement of system performance\nHost daily operational standup\nProvide additional support to existing production support procedures and process improvements\nProvide regular status reports to management on application status and other metrics\nCollaborate with management to improve and customize reports related to production support\nPlan and manage support for incident management tools and processes\nRequired Qualifications:\nBachelor's Degree in computer science, engineering, or related field\nAWS Cloud certification\n3+ years of relevant IT work experience with cloud experience\nKnowledge of Java and microservice development and deployments\nUnderstanding of the business processes behind applications\nStrong analytical, problem-solving, negotiation, task and project management, and organizational skills\nStrong oral and written communication skills, including process documentation\nProficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)\nProficiency in knowledge of computer systems, databases, and SharePoint\nKnowledge of Splunk and AppDynamics\nJob Type: Full-time\nPay: $80,000.00 - $90,000.00 per year\nExperience:\nProduction Support: 3 years (Required)\nLicense/Certification:\nAWS Cloud Certification (Required)\nWork Location: Remote","company":"Rays Technologies","rawCompany":"rays technologies","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:14:05.625Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Production Support Engineer","description":"Role Specific Duties:\nBe the first line of defense for production and test environment issues\nWork collaboratively with the team to identify, manage, and resolve ongoing incidents\nTroubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments\nUnderstand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities\nPerform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades\nCreate necessary service tickets and ensure tickets are routed to the appropriate technical teams\nProvide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates\nKeep up with info alerts, patching alerts, and delivery partners' activities\nUpdate stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration\nManage and communicate about upcoming maintenance in the test environment on a daily basis\nLiaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication\nWork closely with testing and development teams to prepare for infrastructure updates, release readiness, and other activities (Patching, infrastructure, and release activities are Dinesh & Qaiser’s domain)\nSubmit Application Redirects tickets for planned maintenance after gaining approval from management\nParticipate in analysis and improvement of system performance\nHost daily operational standup\nProvide additional support to existing production support procedures and process improvements\nProvide regular status reports to management on application status and other metrics\nCollaborate with management to improve and customize reports related to production support\nPlan and manage support for incident management tools and processes\nRequired Qualifications:\nBachelor's Degree in computer science, engineering, or related field\nAWS Cloud certification\n3+ years of relevant IT work experience with cloud experience\nKnowledge of Java and microservice development and deployments\nUnderstanding of the business processes behind applications\nStrong analytical, problem-solving, negotiation, task and project management, and organizational skills\nStrong oral and written communication skills, including process documentation\nProficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)\nProficiency in knowledge of computer systems, databases, and SharePoint\nKnowledge of Splunk and AppDynamics\nJob Type: Full-time\nPay: $80,000.00 - $90,000.00 per year\nExperience:\nProduction Support: 3 years (Required)\nLicense/Certification:\nAWS Cloud Certification (Required)\nWork Location: Remote","datePosted":"2026-04-12T21:14:05.625Z","dateModified":"2026-04-12T21:14:05.625Z","hiringOrganization":{"@type":"Organization","name":"Rays Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"017d4e6d0872e1a5ad26fa87"},"url":"https://jobsearcher.com/jobs/017d4e6d0872e1a5ad26fa87"}}