{"schemaVersion":"jobsearcher.job.v1","id":"016d338c04f6bf8e71d9cb37","url":"https://jobsearcher.com/jobs/016d338c04f6bf8e71d9cb37","canonicalUrl":"https://jobsearcher.com/jobs/016d338c04f6bf8e71d9cb37","title":"Front Office Agent","description":"Front Office AgentJob Category: Front Office\r\nRequisition Number: FRONT007805\r\nPosted: March 26, 2026\r\nFull-Time\r\nEmbassy Suites Georgetown 1250 22nd St NW Washington, DC 20037, USA\r\nDescriptionA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.\r\nWhat will I be doing?\r\nAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:\r\nGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her\r\nAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards\r\nDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries\r\nUse up-selling techniques to promote hotel services and facilities and to maximize room occupancy\r\nRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner\r\nField guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction\r\nReceive, input, retrieve and relay messages to guests\r\nQualifications and Requirements\r\nHigh School Diploma or equivalent.\r\nCustomer Service experience required preferably in hospitality\r\nHilton systems preferred but not excluding\r\nAbility to speak, read, and write fluent English; other languages beneficial.\r\nStanding up for long periods of time required.\r\nCarrying, lifting or pulling items weighing up to 50 pounds.\r\nWill be required to work a flexible schedule including mornings, evenings, weekends, and holidays.\r\nBenefits\r\nPaid Parental Leave\r\nHealth Insurance\r\nDental Insurance\r\nVision Insurance\r\nVacation, Sick and Holiday Pay\r\nCompany Basic Life Insurance\r\nCompany paid Accidental Death & Dismemberment\r\nCompany paid Short Term Disability\r\nCompany paid Long term Disability\r\n401k Retirement Plan\r\nEOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.\r\nEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.","company":"EOS","rawCompany":"eos","city":"Washington","state":"DC","isRemote":false,"isActive":true,"createdAt":"2026-04-28T01:15:08.733Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"39-6012.00","title":"Concierges","slug":"concierges"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Agent","description":"Front Office AgentJob Category: Front Office\r\nRequisition Number: FRONT007805\r\nPosted: March 26, 2026\r\nFull-Time\r\nEmbassy Suites Georgetown 1250 22nd St NW Washington, DC 20037, USA\r\nDescriptionA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.\r\nWhat will I be doing?\r\nAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:\r\nGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her\r\nAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards\r\nDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries\r\nUse up-selling techniques to promote hotel services and facilities and to maximize room occupancy\r\nRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner\r\nField guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction\r\nReceive, input, retrieve and relay messages to guests\r\nQualifications and Requirements\r\nHigh School Diploma or equivalent.\r\nCustomer Service experience required preferably in hospitality\r\nHilton systems preferred but not excluding\r\nAbility to speak, read, and write fluent English; other languages beneficial.\r\nStanding up for long periods of time required.\r\nCarrying, lifting or pulling items weighing up to 50 pounds.\r\nWill be required to work a flexible schedule including mornings, evenings, weekends, and holidays.\r\nBenefits\r\nPaid Parental Leave\r\nHealth Insurance\r\nDental Insurance\r\nVision Insurance\r\nVacation, Sick and Holiday Pay\r\nCompany Basic Life Insurance\r\nCompany paid Accidental Death & Dismemberment\r\nCompany paid Short Term Disability\r\nCompany paid Long term Disability\r\n401k Retirement Plan\r\nEOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.\r\nEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.","datePosted":"2026-04-28T01:15:08.733Z","dateModified":"2026-04-28T01:15:08.733Z","hiringOrganization":{"@type":"Organization","name":"EOS","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"016d338c04f6bf8e71d9cb37"},"url":"https://jobsearcher.com/jobs/016d338c04f6bf8e71d9cb37"}}