{"schemaVersion":"jobsearcher.job.v1","id":"015ecda0d1acf58594d75eee","url":"https://jobsearcher.com/jobs/015ecda0d1acf58594d75eee","canonicalUrl":"https://jobsearcher.com/jobs/015ecda0d1acf58594d75eee","title":"Customer Returns Desk Admin","description":"What You Will Do:\nThe Customer Returns Desk Administrator is the principal contact for all administration of customer and company-owned parts coming in for repair or upgrade. This role manages the return, beginning with the physical induction and administrative setup, continuing through job creation. The Returns Desk Administrator performs a variety of simple to complex tasks, requiring strong attention to detail and good judgment to resolve problems and ensure accurate written agreements between the company and the customer.\nPrimary Responsibilities:\nInduction & Receiving Administration\nPhysical Intake: Responsible for the unboxing and \"de-trashing\" of incoming parts, ensuring items are handled safely and efficient disposal of shipping materials.\nDocumentation Management: Scans all documentation received with parts and validates that the physical hardware aligns perfectly with the provided paperwork.\nRMA Creation: Checks for existing Return Material Authorizations (RMAs) and creates new ones in the system if they do not exist upon arrival.\nProduction Readiness: Generates required labels, job orders, and comprehensive job packets to move parts and documentation from the receiving area to the repair station.\nTraceability: Ensures all parts are dated and tracked immediately upon receipt to maintain strict turnaround time (TAT) requirements.\nOrder Management & Compliance\nReviews all incoming documentation for accuracy and export compliance requirements.\nReviews customer purchase/repair orders to ensure regulatory requirements are met and customer requests can be fulfilled.\nEnsures accurate order entry and retains records in compliance with standard processes.\nPreferred Education & Experience\nEducation: a high school diploma or equivalent.\nExperience: Minimum of one year of accomplishments demonstrated in Customer Service or a related administrative role.\nCompliance: Previous experience with FAA Part 145 repair administration is preferred.\nPreferred Specialized Skills and Abilities\nPrecision: Exceptional attention to detail, specifically regarding the verification of physical parts against technical documentation.\nTechnical Literacy: Strong data entry skills and proficiency with databases and digital platforms.\nCommunication: Ability to compose professional customer correspondence and maintain composure under pressure.\nFunctional Skills: Strong reading, writing, and math skills\nProblem-Solving & Analysis: A strong aptitude for diagnosing complex issues by leveraging internal resources and efficiently utilizing digital tools.\nData Integrity: Proven experience in data entry, ideally within a manufacturing environment, with a sharp eye for detail.\nProfessionalism: A personable and attentive demeanor with a commitment to providing high-quality internal or external support.\nPhysical Requirements & Environment\nPhysical Demands: Frequently moves inside the office and production areas; uses hands and arms to handle materials, unbox parts, and operate office machinery.\nVision: Frequent close vision and the ability to adjust focus for document review and part verification.\nEnvironment: Operates in a professional manufacturing/office environment.\nAvailability: Occasional work outside normal hours, including weekends, may be required to meet customer Turnaround Time (TAT) commitments.\nPay Range:\nPlease note the typical hiring range is $29.01 - $39.25 hourly. Job offers within the range are based on significant job qualifications and pay equity.\nKorry Electronics Competitive Benefits Package:\n401(k) matching\n12 paid holidays\nMinimum of three weeks paid time off plus one week paid sick time to start\nComprehensive Medical, Dental and Vision\nHealth Savings Account (HSA) with generous company contribution\nFlexible Spending Accounts (FSA)\nTuition reimbursement\nParental leave\nShort term and long term disability\nLife insurance\nAccidental death & dismemberment insurance\nLong-term care plan options\nPrescription safety shoe & glasses benefit\nVanpool subsidy\nRecognition awards\nEmployee referral bonuses\nEAP (Employee Assistance Program)\nEligible candidates must be authorized to work in the U.S.\nThis position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.\nKorry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.\nCompany Description:\nEligible candidates must be authorized to work in the U.S.\nThis position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.\nKorry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.\nThank you for your interest in Korry Electronics!\n\nOur company culture is focused around ownership, transparency, process improvement and trust & respect. We are looking for talented people (like you!) to lead our business to the next level while giving you the opportunity to develop your own career.\n\nWe have been at the forefront of the aviation industry since the beginning, creating the first lighted cockpit controls for the military and commercial aircraft industry. The Korry product team continues this tradition as it develops the crew station of the future, providing state-of-the-art switches, cockpit controls, high-performance displays, and night-vision filters. We are passionate about what we do. For more information, please visit www.korry.com.\n\nJoin the Korry team and find out why this is such a great place to spend your career!\nKorry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.","company":"Korryelectronics","rawCompany":"korryelectronics","city":"Everett","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-07-19T14:46:18.293Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"332710","title":"Machine Shops","slug":"machine-shops"},{"code":"532420","title":"Office Machinery and Equipment Rental and Leasing","slug":"office-machinery-and-equipment-rental-and-leasing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Returns Desk Admin","description":"What You Will Do:\nThe Customer Returns Desk Administrator is the principal contact for all administration of customer and company-owned parts coming in for repair or upgrade. This role manages the return, beginning with the physical induction and administrative setup, continuing through job creation. The Returns Desk Administrator performs a variety of simple to complex tasks, requiring strong attention to detail and good judgment to resolve problems and ensure accurate written agreements between the company and the customer.\nPrimary Responsibilities:\nInduction & Receiving Administration\nPhysical Intake: Responsible for the unboxing and \"de-trashing\" of incoming parts, ensuring items are handled safely and efficient disposal of shipping materials.\nDocumentation Management: Scans all documentation received with parts and validates that the physical hardware aligns perfectly with the provided paperwork.\nRMA Creation: Checks for existing Return Material Authorizations (RMAs) and creates new ones in the system if they do not exist upon arrival.\nProduction Readiness: Generates required labels, job orders, and comprehensive job packets to move parts and documentation from the receiving area to the repair station.\nTraceability: Ensures all parts are dated and tracked immediately upon receipt to maintain strict turnaround time (TAT) requirements.\nOrder Management & Compliance\nReviews all incoming documentation for accuracy and export compliance requirements.\nReviews customer purchase/repair orders to ensure regulatory requirements are met and customer requests can be fulfilled.\nEnsures accurate order entry and retains records in compliance with standard processes.\nPreferred Education & Experience\nEducation: a high school diploma or equivalent.\nExperience: Minimum of one year of accomplishments demonstrated in Customer Service or a related administrative role.\nCompliance: Previous experience with FAA Part 145 repair administration is preferred.\nPreferred Specialized Skills and Abilities\nPrecision: Exceptional attention to detail, specifically regarding the verification of physical parts against technical documentation.\nTechnical Literacy: Strong data entry skills and proficiency with databases and digital platforms.\nCommunication: Ability to compose professional customer correspondence and maintain composure under pressure.\nFunctional Skills: Strong reading, writing, and math skills\nProblem-Solving & Analysis: A strong aptitude for diagnosing complex issues by leveraging internal resources and efficiently utilizing digital tools.\nData Integrity: Proven experience in data entry, ideally within a manufacturing environment, with a sharp eye for detail.\nProfessionalism: A personable and attentive demeanor with a commitment to providing high-quality internal or external support.\nPhysical Requirements & Environment\nPhysical Demands: Frequently moves inside the office and production areas; uses hands and arms to handle materials, unbox parts, and operate office machinery.\nVision: Frequent close vision and the ability to adjust focus for document review and part verification.\nEnvironment: Operates in a professional manufacturing/office environment.\nAvailability: Occasional work outside normal hours, including weekends, may be required to meet customer Turnaround Time (TAT) commitments.\nPay Range:\nPlease note the typical hiring range is $29.01 - $39.25 hourly. Job offers within the range are based on significant job qualifications and pay equity.\nKorry Electronics Competitive Benefits Package:\n401(k) matching\n12 paid holidays\nMinimum of three weeks paid time off plus one week paid sick time to start\nComprehensive Medical, Dental and Vision\nHealth Savings Account (HSA) with generous company contribution\nFlexible Spending Accounts (FSA)\nTuition reimbursement\nParental leave\nShort term and long term disability\nLife insurance\nAccidental death & dismemberment insurance\nLong-term care plan options\nPrescription safety shoe & glasses benefit\nVanpool subsidy\nRecognition awards\nEmployee referral bonuses\nEAP (Employee Assistance Program)\nEligible candidates must be authorized to work in the U.S.\nThis position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.\nKorry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.\nCompany Description:\nEligible candidates must be authorized to work in the U.S.\nThis position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.\nKorry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.\nThank you for your interest in Korry Electronics!\n\nOur company culture is focused around ownership, transparency, process improvement and trust & respect. We are looking for talented people (like you!) to lead our business to the next level while giving you the opportunity to develop your own career.\n\nWe have been at the forefront of the aviation industry since the beginning, creating the first lighted cockpit controls for the military and commercial aircraft industry. The Korry product team continues this tradition as it develops the crew station of the future, providing state-of-the-art switches, cockpit controls, high-performance displays, and night-vision filters. We are passionate about what we do. For more information, please visit www.korry.com.\n\nJoin the Korry team and find out why this is such a great place to spend your career!\nKorry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.","datePosted":"2026-07-19T14:46:18.293Z","dateModified":"2026-07-19T14:46:18.293Z","hiringOrganization":{"@type":"Organization","name":"Korryelectronics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Everett","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"015ecda0d1acf58594d75eee"},"url":"https://jobsearcher.com/jobs/015ecda0d1acf58594d75eee"}}