{"schemaVersion":"jobsearcher.job.v1","id":"012ec9b300bebae8dd51bb43","url":"https://jobsearcher.com/jobs/012ec9b300bebae8dd51bb43","canonicalUrl":"https://jobsearcher.com/jobs/012ec9b300bebae8dd51bb43","title":"Operations Program Manager","description":"Company Overview\r\nMore than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.\r\nBut what truly sets us apart is our people, and the opportunities to grow your career with SelectQuoteare unmatched.\r\nAbout the Role\r\nWe are seeking an experienced and analytically minded Operational Program Manager to lead and execute programs for our Senior Division. These programs support key strategies in the retention and/or enrollment space and include efforts in workflow planning campaign set-up strategic prioritization capacity planning and workforce management. This role requires a strong blend of program leadership project management analytical skills problem solving and critical thinking to align program objectives with the company's overall mission and vision.\r\nSupervisory Responsibilities\r\nThis position has no direct supervisory responsibilities.\r\nEssential Duties and Responsibilities\r\nProgram Management Manage the operational aspects of key care retention and enrollment programs\r\nServe as the operational subject-matter expert ensuring strategic decisions fully account for downstream execution, resourcing compliance and customer experience considerations\r\nPlan, organize and execute projects from initiation to completion ensuring timely delivery alignment with objectives and measurable results\r\nDevelop and maintain detailed work plans for calling-workflow components\r\nCross-Functional Collaboration Partner closely with strategic programs owners to translate strategies into clear actionable business and operational requirements\r\nWork with with internal back-end teams including workflow/routing, data enablement, CRM product owners etc. on operational set-up and translate operational/technical program design back to key stakeholders\r\nAuthor high-quality detailed tickets that enable cross-functional teams (technology, operations, compliance, training, analytics) to execute with minimal ambiguity\r\nFacilitate meetings, communicate needs and project standings and summarize deliverables to keep teams updated and aligned throughout the project\r\nProcess Improvement Support continuous improvement by identifying process gaps, inefficiencies and risks and recommending data-backed operational enhancements\r\nDevelop a familiarization with our current AI-based solutions and seek out additional opportunities for AI integration to strengthen the customer and/or agent experience and create efficiencies in workflows\r\nAnticipate potential obstacles and proactively develop mitigation strategies to keep projects on track and within scope\r\nReview the quality of work completed with the project team on a regular basis to ensure it meets project standards\r\nData Analysis Monitor and analyze key operational and performance metrics for programs/initiatives; proactively investigate variances identify root causes and partner with stakeholders on corrective actions\r\nPartner with analytics team to assess project outcomes measure success and provide actionable insights that drive continuous improvement\r\nQualities & Characteristics: Maintain a professional relationship and positive attitude with co-workers and all stakeholders\r\nDemonstrate the highest professional ethics and honesty in dealing with people\r\nStrive to learn more and be receptive to different ways of doing things\r\nDisplay enthusiasm toward the work and the mission of the company\r\nSkills/Abilities: Analytical mindset with comfort interpreting operational data and performance trends\r\nSQL experience preferred in order to execute basic queries\r\nClear, confident communicator who can translate complex concepts across technical operational and executive audiences\r\nAbility to challenge assumptions, raise risks and hold teams accountable while maintaining strong partnerships\r\nEducation and Experience: Bachelor's degree in Business Administration, Project Management or a related field with at least two years of experience in managing complex projects\r\nProven experience in managing technical projects from start to finish including full implementation of systems or processes\r\nProven ability to thrive in a fast-paced, high-change environment especially during peak Medicare cycles\r\nPhysical Requirements\r\nWork is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.\r\nProlonged periods of sitting at a desk and working on a computer.\r\nSelectQuote Core Values\r\nS ervice: We create positive customer experiences.\r\nE ntrepreneurship: We create innovate & take risks.\r\nL eadership: We build & invest in high-performing teams.\r\nE mpowerment: We embrace a changing environment.\r\nC ourage: We challenge the status quo & drive continuous improvement.\r\nT eamwork: We help support & celebrate each other.\r\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.\r\nOur Benefits\r\nThe Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.\r\nSuccessful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.\r\nWe are proud to offer the following benefits: Competitive Medical, Dental, and Vision Insurance\r\nHSA/FSA\r\nVoluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability\r\nVoluntary Life Insurance for Self, Spouse and Dependent\r\nCompany-paid Basic Life Insurance and Long Term Disability\r\nRetirement plan and Employer match contribution with Profit Share\r\nTuition Reimbursement program\r\nCompany perks and Discount program\r\nEngaging Wellness and Financial Education Resources\r\nEmployee Assistance Program\r\nIncentive Plans\r\nBase Salary Minimum\r\n$75,000\r\nBase Salary Maximum\r\n$85,000","company":"Selectquote","rawCompany":"selectquote","city":"Leawood","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-06-29T02:04:09.003Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"524210","title":"Insurance Agencies and Brokerages","slug":"insurance-agencies-and-brokerages"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Program Manager","description":"Company Overview\r\nMore than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.\r\nBut what truly sets us apart is our people, and the opportunities to grow your career with SelectQuoteare unmatched.\r\nAbout the Role\r\nWe are seeking an experienced and analytically minded Operational Program Manager to lead and execute programs for our Senior Division. These programs support key strategies in the retention and/or enrollment space and include efforts in workflow planning campaign set-up strategic prioritization capacity planning and workforce management. This role requires a strong blend of program leadership project management analytical skills problem solving and critical thinking to align program objectives with the company's overall mission and vision.\r\nSupervisory Responsibilities\r\nThis position has no direct supervisory responsibilities.\r\nEssential Duties and Responsibilities\r\nProgram Management Manage the operational aspects of key care retention and enrollment programs\r\nServe as the operational subject-matter expert ensuring strategic decisions fully account for downstream execution, resourcing compliance and customer experience considerations\r\nPlan, organize and execute projects from initiation to completion ensuring timely delivery alignment with objectives and measurable results\r\nDevelop and maintain detailed work plans for calling-workflow components\r\nCross-Functional Collaboration Partner closely with strategic programs owners to translate strategies into clear actionable business and operational requirements\r\nWork with with internal back-end teams including workflow/routing, data enablement, CRM product owners etc. on operational set-up and translate operational/technical program design back to key stakeholders\r\nAuthor high-quality detailed tickets that enable cross-functional teams (technology, operations, compliance, training, analytics) to execute with minimal ambiguity\r\nFacilitate meetings, communicate needs and project standings and summarize deliverables to keep teams updated and aligned throughout the project\r\nProcess Improvement Support continuous improvement by identifying process gaps, inefficiencies and risks and recommending data-backed operational enhancements\r\nDevelop a familiarization with our current AI-based solutions and seek out additional opportunities for AI integration to strengthen the customer and/or agent experience and create efficiencies in workflows\r\nAnticipate potential obstacles and proactively develop mitigation strategies to keep projects on track and within scope\r\nReview the quality of work completed with the project team on a regular basis to ensure it meets project standards\r\nData Analysis Monitor and analyze key operational and performance metrics for programs/initiatives; proactively investigate variances identify root causes and partner with stakeholders on corrective actions\r\nPartner with analytics team to assess project outcomes measure success and provide actionable insights that drive continuous improvement\r\nQualities & Characteristics: Maintain a professional relationship and positive attitude with co-workers and all stakeholders\r\nDemonstrate the highest professional ethics and honesty in dealing with people\r\nStrive to learn more and be receptive to different ways of doing things\r\nDisplay enthusiasm toward the work and the mission of the company\r\nSkills/Abilities: Analytical mindset with comfort interpreting operational data and performance trends\r\nSQL experience preferred in order to execute basic queries\r\nClear, confident communicator who can translate complex concepts across technical operational and executive audiences\r\nAbility to challenge assumptions, raise risks and hold teams accountable while maintaining strong partnerships\r\nEducation and Experience: Bachelor's degree in Business Administration, Project Management or a related field with at least two years of experience in managing complex projects\r\nProven experience in managing technical projects from start to finish including full implementation of systems or processes\r\nProven ability to thrive in a fast-paced, high-change environment especially during peak Medicare cycles\r\nPhysical Requirements\r\nWork is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.\r\nProlonged periods of sitting at a desk and working on a computer.\r\nSelectQuote Core Values\r\nS ervice: We create positive customer experiences.\r\nE ntrepreneurship: We create innovate & take risks.\r\nL eadership: We build & invest in high-performing teams.\r\nE mpowerment: We embrace a changing environment.\r\nC ourage: We challenge the status quo & drive continuous improvement.\r\nT eamwork: We help support & celebrate each other.\r\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.\r\nOur Benefits\r\nThe Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.\r\nSuccessful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.\r\nWe are proud to offer the following benefits: Competitive Medical, Dental, and Vision Insurance\r\nHSA/FSA\r\nVoluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability\r\nVoluntary Life Insurance for Self, Spouse and Dependent\r\nCompany-paid Basic Life Insurance and Long Term Disability\r\nRetirement plan and Employer match contribution with Profit Share\r\nTuition Reimbursement program\r\nCompany perks and Discount program\r\nEngaging Wellness and Financial Education Resources\r\nEmployee Assistance Program\r\nIncentive Plans\r\nBase Salary Minimum\r\n$75,000\r\nBase Salary Maximum\r\n$85,000","datePosted":"2026-06-29T02:04:09.003Z","dateModified":"2026-06-29T02:04:09.003Z","hiringOrganization":{"@type":"Organization","name":"Selectquote","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Leawood","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"012ec9b300bebae8dd51bb43"},"url":"https://jobsearcher.com/jobs/012ec9b300bebae8dd51bb43"}}