{"schemaVersion":"jobsearcher.job.v1","id":"01092e26a2e1ca61b11b6557","url":"https://jobsearcher.com/jobs/01092e26a2e1ca61b11b6557","canonicalUrl":"https://jobsearcher.com/jobs/01092e26a2e1ca61b11b6557","title":"Customer Support Analyst","description":"SYSTEMTEC is seeking a Customer Support Analyst for a hybrid opportunity (3 days a week onsite in Columbia, SC, 2 days remote). The Candidate will deliver end-user support and technical assistance for business applications and systems, ensuring timely resolution of issues and a high level of customer satisfaction. This role will also contribute to system enhancements and upcoming implementations by learning new tools and supporting adoption across the organization.Required Qualifications of the Customer Support Analyst:Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.Associate degree in a business, technical, or related field, or equivalent combination of education and experiencePrior experience in a help desk, call center, or customer support environment supporting software and systemsWorking knowledge of desktop environments, client-server architecture, and/or virtual desktop infrastructure (VDI/VM)Strong analytical and troubleshooting skills with the ability to resolve complex technical issuesExcellent written and verbal communication skills with the ability to engage effectively with both technical and non-technical stakeholdersProven ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environmentStrong organizational skills with attention to detail and accuracyExperience supporting tools such as Microsoft 365, Citrix, and user access/identity management systemsCommitment to continuous learning and staying current with supported systems and technologiesPreferred Skills/Experience of the Customer Support Analyst:Experience with ticketing systems such as ServiceNow or Salesforce (nCino experience is a plus)Industry certifications such as HDI or Certified Help Desk ProfessionalFamiliarity with regulated environments or compliance standards (e.g., HIPAA)Experience supporting system upgrades, deployments, or implementationsResponsibilities of the Customer Support Analyst:Respond to and resolve user inquiries and issues across multiple support channels in a timely mannerTroubleshoot application, system, and access-related problems using a variety of tools and resourcesLearn and support internal business applications, including understanding system integrations and dependenciesIdentify recurring issues and recommend solutions or process improvementsCollaborate with technical teams and stakeholders to support system changes and implementationsEnsure complete resolution of issues while maintaining high levels of customer satisfactionWork Location : Hybrid – Columbia, SC (onsite Tuesday–Thursday)Compensation / Benefits:Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holid ays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey .***","company":"Systemtec","rawCompany":"systemtec","city":"Columbia","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-05-21T03:01:24.746Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Analyst","description":"SYSTEMTEC is seeking a Customer Support Analyst for a hybrid opportunity (3 days a week onsite in Columbia, SC, 2 days remote). The Candidate will deliver end-user support and technical assistance for business applications and systems, ensuring timely resolution of issues and a high level of customer satisfaction. This role will also contribute to system enhancements and upcoming implementations by learning new tools and supporting adoption across the organization.Required Qualifications of the Customer Support Analyst:Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.Associate degree in a business, technical, or related field, or equivalent combination of education and experiencePrior experience in a help desk, call center, or customer support environment supporting software and systemsWorking knowledge of desktop environments, client-server architecture, and/or virtual desktop infrastructure (VDI/VM)Strong analytical and troubleshooting skills with the ability to resolve complex technical issuesExcellent written and verbal communication skills with the ability to engage effectively with both technical and non-technical stakeholdersProven ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environmentStrong organizational skills with attention to detail and accuracyExperience supporting tools such as Microsoft 365, Citrix, and user access/identity management systemsCommitment to continuous learning and staying current with supported systems and technologiesPreferred Skills/Experience of the Customer Support Analyst:Experience with ticketing systems such as ServiceNow or Salesforce (nCino experience is a plus)Industry certifications such as HDI or Certified Help Desk ProfessionalFamiliarity with regulated environments or compliance standards (e.g., HIPAA)Experience supporting system upgrades, deployments, or implementationsResponsibilities of the Customer Support Analyst:Respond to and resolve user inquiries and issues across multiple support channels in a timely mannerTroubleshoot application, system, and access-related problems using a variety of tools and resourcesLearn and support internal business applications, including understanding system integrations and dependenciesIdentify recurring issues and recommend solutions or process improvementsCollaborate with technical teams and stakeholders to support system changes and implementationsEnsure complete resolution of issues while maintaining high levels of customer satisfactionWork Location : Hybrid – Columbia, SC (onsite Tuesday–Thursday)Compensation / Benefits:Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holid ays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey .***","datePosted":"2026-05-21T03:01:24.746Z","dateModified":"2026-05-21T03:01:24.746Z","hiringOrganization":{"@type":"Organization","name":"Systemtec","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"01092e26a2e1ca61b11b6557"},"url":"https://jobsearcher.com/jobs/01092e26a2e1ca61b11b6557"}}