Account Service Representative - Connecticut

Summary of Job: To increase and maintain ConnectiCare membership and to build existing and prospective clients, broker relationships through prospective and responsive servicing. Responsibilities: Understand and maintain excellent working knowledge of ConnectiCare products, network and services. Must be proficient regarding benefits, systems, reporting, customer billings, eligibility (paper and electronic) policies and procedures, and health services policies and procedures. Proactively services and consults on assigned book of business. Create and deliver renewal strategies, including plan alternatives for assigned book of business working together with assigned account management team member. Coordinate and deliver open enrollment presentations and educational events as required by assigned clients/brokers. Provide input and feedback throughout all levels and to departments of ConnectiCare with respect to best in class service, products, policies and procedures. Identify root causes of underlying service issues and take ownership in resolving them. Develop, maintain and execute account management client specific calendars. Develop credibility and strong relationships with decision makers and brokers. Cross sell ancillary lines of business. Develop and execute strategy to increase member registration on ConnectiCare website. Work with Operation Support Services, Marketing, and any other ConnectiCare team to coordinate customer and member materials, special events and meetings. Provide face to face, telephonic and written communications to customers, members, brokers, consultants and ConnectiCare staff. Complete assigned reports on a monthly basis. Complete and distributes group membership agreements and required legal documents for all new and renewing customers. Work to ensure new and renewing proposals are delivered timely and accurately. Design engagement strategies to positively impact member and group retention. Provide valuable competitive analysis and feedback for the use in product/service development and enhancement. Perform other related projects and duties as assigned. Qualifications: Associates Degree required; Bachelor's degree preferred Additional experience may be considered in lieu of education requirements Must possess appropriate state Accident and Health License, or must obtain current license status within 30 days of hire as a condition of continued employment (Required) 2-3 years of relevant, professional work experience (Required) Industry related experience in the area of marketing or account services (Preferred) Knowledge of operations including claims, systems, reporting, customer service, enrollment and billing (Required) Ability to empathize from customer's perspective and to understand needs and 'pain points' (Required) Excellent communication skills (verbal, written, presentation, interpersonal, negotiations, persuasion) (Required) Experience in Ms Office (Word, Excel, PowerPoint, Access, Outlook, Teams, SharePoint, etc.) (Required) Must possess appropriate state Accident and Health License within 30 days of hire (Required) Strong problem-solving skills required for benefit interpretation, claims, billing and enrollment issue resolution (Required) Ability to work in a either a team setting or independently (Required) May required occasional travel in and out of state; must have a valid state issued driver’s license Additional Information Requisition ID: 1000002082 Hiring Range: $45,000-$77,000